Herb Chambers Honda of Westborough - Service Center

Tony was an exceptional service consultant that help my wife and I. He took the time to explain everything to both of us so we were able to understand what our service options were. When times are tough fi wife and I. He took the time to explain everything to both of us so we were able to understand what our service options were. When times are tough financially, everyone needs to be well educated in knowing where our dollars needs to be spent. Tony cared enough to explain everything in great detail and helped us answer our questions. Tony kept me informed via phone/voicemail as well as Text Messaging. My wife and I were able to make well informed decisions on the service of our Honda Odyssey. I would recommend everyone at Honda service to model after Tony's attention to detail and care for every customer. My wife did not get the same quality service from the first service consultant she spoke to and that's why we asked for Tony. I normally do not take time from my busy schedule to write detail reviews but thought since Tony gave me exceptional service at Honda that I would reciprocate the favor. I am a happy customer not because of the Honda name or the service rendered but the person that I spoke to which was Tony Ngo. I will recommend Tony to all my friends and family. Thank you Tony! More

"Don't use a dealer, they will always rip you off." "Dealers just want to sell you a new car, they could care less about service." "Dealer service is a necessary evil for recalls only." I've b off." "Dealers just want to sell you a new car, they could care less about service." "Dealer service is a necessary evil for recalls only." I've been living by that advice for all my life. Then, I purchased a used Honda Odessy mini van, not at Herb Chambers, and it needed some service about two years ago my local mechanic couldn't perform. I took it to Herb Chambers Honda in Westboro, and Tony was the service rep. I have not gone back to the local guy (who still does work on another vehicle of ours). The work just cannot compare to what HCHW does, and NO where have I received the customer service and attention as Tony provides. We purchased a warranty with our van, and Tony is quite adept at working with them to cover issues which arise. The suggestions are honest and trustworthy, the prices are fair and the follow up and follow through is spectacular. We have purchased an older, high mileage Civic for our teenage children to drive to school, and our first stop was Tony and the service crew. They have our loyal patronage for a long time to come. More

I was in for service because I picked up a nail in my tire. Tony was very friendly and professional. He checked in with me a couple of times while I was waiting for the car. It was a great experience d tire. Tony was very friendly and professional. He checked in with me a couple of times while I was waiting for the car. It was a great experience dealing with Tony. More

Tony was nice. I even forgot about my car and he saw to it that I was able to pick it up after hours and checked up on me. it that I was able to pick it up after hours and checked up on me. More

I have dealt with James White several times and have found him to be extremely, knowledgeable, helpful, courteous every time. He goes out of his way to help me with whatever my auto concerns are. It i found him to be extremely, knowledgeable, helpful, courteous every time. He goes out of his way to help me with whatever my auto concerns are. It is definitely worth the distance to Westboro in order to be dealing with Jim. Thanks Michele Cadoret More

Tony was amazingly helpful providing information without being pushy. He provided all the information I needed to make my decision. He also helped explain me stuff about things that I chose not to get fixed being pushy. He provided all the information I needed to make my decision. He also helped explain me stuff about things that I chose not to get fixed at the dealership. Thanks a lot More

Friendly service, cordial reception, service explained in detailwhen I arrived to have my car serviced the showroom was not yet opened as soon as Tony saw me waiting he opened the bay door and warmly greeted detailwhen I arrived to have my car serviced the showroom was not yet opened as soon as Tony saw me waiting he opened the bay door and warmly greeted me. It is nice to be treated as a person and not just as a form of income for the dealership. More