Herb Chambers Honda of Westborough - Service Center

Tony was outstanding regarding getting us in, keeping us informed and making sure we understood everything that was done to our vehicle. His communication with the customer (us) was excellent. Whenever we informed and making sure we understood everything that was done to our vehicle. His communication with the customer (us) was excellent. Whenever we need service to our Honda vehicles in Westborough I ask for Tony specifically. He is truly a pleasure to work with. More

Tony is highly personable, friendly, and genuine. It was a pleasure to work with him. I feel that my car is in good "hands" when I visit Herb Chambers for any type of service to my honda. I am glad that I a pleasure to work with him. I feel that my car is in good "hands" when I visit Herb Chambers for any type of service to my honda. I am glad that I have found a place that I can count on! More

Jimmy is always friendly and knowledgeable when I bring my car in for service. My car gets serviced quickly and efficiently, and he always goes over what was done and makes sure that I am happy with every my car in for service. My car gets serviced quickly and efficiently, and he always goes over what was done and makes sure that I am happy with everything. When something is wrong with my car, he goes above and beyond to make sure it's taken care of. More

Great experience every time I go for service. I get personal attention right away (Thanks, Tony!) and a comfortable place to wait. The price is reasonable and I know my car is safe on the road. personal attention right away (Thanks, Tony!) and a comfortable place to wait. The price is reasonable and I know my car is safe on the road. More

Tony was very friendly and work on my car was serviced on time and correctly. He sent me reminders and arranged for pick up. Always great experience at this dealership. time and correctly. He sent me reminders and arranged for pick up. Always great experience at this dealership. More

My past two service visits for my 2009 Honda CRV were handled by Tony Ngo. He was courteous and expeditious in processing my first maintenance request. Soon after he took the time to find me and bring m handled by Tony Ngo. He was courteous and expeditious in processing my first maintenance request. Soon after he took the time to find me and bring me out to the garage to speak with the technician regarding my low brake pads. I expected a high pressure sales conversation but instead I had a unbiased conversation with the tech, then Tony described pricing options that would fit my budget and expectations. After I made my decision, Tony noticed my rear wiper blade, that I recently purchased, was still sitting unopened in the backseat. And right there he offered to show me how it was installed. Prices were discussed up front so I didn't have that sticker shock feeling on the way out the door. A few weeks ago, I brought my CRV in for air conditioning service and spoke again with Tony, who remembered my name. I explained my situation and asked if service bulletin 12-072 would apply. He offered a courtesy inspection to assess the situation. Shortly after, he found me and explained the inspection results at my table, not back at his desk. Later, I asked about their cleaning and detailing service. After explaining the options he asked if there was anything in particular I was concerned with. One item was a rub that a white car door had left on my daughter's side door a year ago. When my car was ready, Tony walked out with me and asked me to confirm that the A/C was working. I was then surprised to find that the white rub was also buffed out. This last visit reminded me of that old school mentality where a car dealership strives to build a relationship with their clients ensuring return business. I don’t know if this is still possible on the Sales side given how educated the customer base is, but I do know that on the Service side Tony is really picking up the slack. I feel that it is his attention to details, his active listening skills, and genuine concern that he brings to the job that has me not only coming back to Herb Chambers Honda of Westborough for excellent service, but has me waiting in line to speak with Tony. While I had an unpleasant experience at another dealership where I bought the car, I think I found a place I can trust here. More

Tony is most excellent. He kept me in the loop the whole time in the most convenient way, realizing that I was very very busy. And I didn't have to pay a premium for it. He made sure that the details of m time in the most convenient way, realizing that I was very very busy. And I didn't have to pay a premium for it. He made sure that the details of my concern for my vehicle were attended to, and came back to me with answers that left me reassured that the service I got was the best possible. More

We recently moved to the area and were looking for a new service center. Honda dealerships have always been good to us, so we visited Herb Chambers in Westborough and they have been great! Tony has always service center. Honda dealerships have always been good to us, so we visited Herb Chambers in Westborough and they have been great! Tony has always been kind, honest, and professional, and the service received has always been quick and done correctly. I can sit in the waiting area (which is quite nice) with total peace of mind that my car is being taken care of. While dealerships in general can sometimes be more expensive than an independent mechanic, you get what you pay for - top notch service. We also bought a new CR-V last month. Rich was incredibly helpful and we love the car! More

Tony is always helpful and he does what he says he would do. Every time I went in for some sort of service to my Honda Civic he quickly helped me get whatever work I needed to be done on the car and always do. Every time I went in for some sort of service to my Honda Civic he quickly helped me get whatever work I needed to be done on the car and always gave good advice about how to keep my car running perfectly. Thanks, Ted More