Herb Chambers Honda of Westborough - Service Center

Recognition Tony Ngo is the reason we stay here for service. He is knowledgeable, attentive, trustworthy, having customers' interests in mind, removing one's na Tony Ngo is the reason we stay here for service. He is knowledgeable, attentive, trustworthy, having customers' interests in mind, removing one's natural trepidation about car service. More

Tony Ngo was very helpful with my service visit. He took the time to look up some info regarding whether or not I had certain service coverage on my vehicle. He also kept me informed on my wait time and go the time to look up some info regarding whether or not I had certain service coverage on my vehicle. He also kept me informed on my wait time and got me taken care of asap. I would recommend Tony for all your service care needs. More

Tony was great in explaining all options related to my 30K service. The job done well. I will visit again to this location and hopefully receive the same wonderful service.Thanks 30K service. The job done well. I will visit again to this location and hopefully receive the same wonderful service.Thanks More

Accommodating, Easy and Perfect A last-minute obligation caused me to need to reschedule my service appointment. No problem. The scheduler got fit me in later that day. As always, To A last-minute obligation caused me to need to reschedule my service appointment. No problem. The scheduler got fit me in later that day. As always, Tony got my the car back to the service team promptly, and a cup of coffee, and a little web browsing later, the car was done on time and on budget. Now if they would only service Volvos... More

The reason we bring our vehicle to Herb Chambers of Westboro We had brought our Honda Odyssey in for new tires. As usual we called and set up everything with Tony. He made sure we got the best price, made sure w We had brought our Honda Odyssey in for new tires. As usual we called and set up everything with Tony. He made sure we got the best price, made sure we were happy and satisfied with the work performed. He always goes above and beyond personally and professionally! For that reason we will only bring our vehicle(s) to Tony because we know it will get done right and have good piece of mind we are in good hands. More

Tony was very attentive to me needs. He made sure he understood the reason I brought my Pilot in for service and help me decide on the right level of service. Tony worked with me to modify the D Level understood the reason I brought my Pilot in for service and help me decide on the right level of service. Tony worked with me to modify the D Level service, based on previous service performed, so that the Pilot was getting the right service at the best price. He also alerted me to some coupons I could use which saved me money. I would recommend having your Honda serviced at Herb Chambers of Westborough and requesting Tony Ngo as your service advisor. Great job Tony! More

I went Herb Chamber because there had a noise on the break when the car moved nearly to its stop.Tony helped me on this issue without any problem. break when the car moved nearly to its stop.Tony helped me on this issue without any problem. More

Tony noticed a brake light out as soon as I pulled up. This saved me time and trouble. If it had been discovered only during my state inspection, I would have had to come back. I had come in to simply g This saved me time and trouble. If it had been discovered only during my state inspection, I would have had to come back. I had come in to simply get a bulb from the parts department for a different light that was out, intending to have a local garage install it. However, it was much easier to have all my pre-inspection repairs done under Tony's coordination. He also noticed a scratched mirror, and confirmed from technicians that that was a point on the state inspection checklist. He ordered the part, told me when it would come in, and confirmed to me when it did come in. The technicians also checked my battery and a number of other points, and provided a written report of what was checked and what wasn't, with details as to whether the items, for instance, tire tread, were within acceptable limits. Tony asked how recently I had replaced the tires, and gave me an opportunity to discuss. The report noted that my brake fluid was low, but also noted that this was not filled, deliberately, because the level serves as an indicator of wear, I think--a point which I had forgotten. I was treated courteously and pleasantly throughout my visit. In general, I favor small local garages, both for social reasons and because I feel they are lower-priced than dealers. Yet the sense of a knowledgeable person overseeing my car's comprehensive care is worth paying more for. More

Tony was fantastic! He was knowledgeable, considerate and accommodating. There were a number of problems/issues with my vehicle that Tony was able to help me with. I was very happy to have worked with and accommodating. There were a number of problems/issues with my vehicle that Tony was able to help me with. I was very happy to have worked with him! More