Herb Chambers Honda of Westborough - Service Center

Tony is awesome The battery on our 2005 Honda Civic Hybrid failed (The IMA and engine lights came on) and we did some research online. Honda has an extended warranty The battery on our 2005 Honda Civic Hybrid failed (The IMA and engine lights came on) and we did some research online. Honda has an extended warranty on this battery in some states, including MA, but some people onlne said their MA dealerships refused to honor the extended warranty and quoted a price of $4,000 to replace the battery. So we came to Herb Chambers with trepidation, ready to argue. What a pleasant surprise to work with Tony! He looked up the car's info, said "looks like you might be fully covered, let me confirm" and then let us know that because of the warranty there would be no charge to replace the battery. Tony is helpful, pleasant, and fun to talk to. He texted me several times with updates on the progress of the battery replacement, and made sure everything was taken care of. Because of my experience with Tony, I highly, highly recommend him - and the Herb Chambers Honda service department. More

Excellent Service I drove in for a state inspection and asked Tony to check the steering because of noise. Within a very short time the vehicle had been serviced and th I drove in for a state inspection and asked Tony to check the steering because of noise. Within a very short time the vehicle had been serviced and the noise identified as a need for a strut assembly. Tony made a few quick phone calls to identify parts location and options and promised to text my cell phone when the parts arrived. He was very attentive and gave me quick updates during the time I waited. The car was done in half-the-time originally promised. I have been happy with Herb Chambers Service Department for the 7 years I have owned my vehicle. I wouldn't think of going anywhere else and they have developed this trust with each service visit. More

Great customer service from Tony, as always Tony is the best, he knows what he is doing and does it very efficiently. He provided his usual great service during a hectic Saturday on my recent se Tony is the best, he knows what he is doing and does it very efficiently. He provided his usual great service during a hectic Saturday on my recent service visit. More

Excellent Customer Service I drive through Honda for service without appointment and was welcome by Tony immediately, set up the service and explained to me well what needed to I drive through Honda for service without appointment and was welcome by Tony immediately, set up the service and explained to me well what needed to be done next after the oil change. It did take long and i was out and done with the maintenance oil change faster than I expected. Great customer service! And will look forward for the next visit. Leslie Arquillano More

Exceptional Customer Service Tony's exceptional customer service skills are by far the best I have observed in the automobile industry. He is a great asset to the Herb Chambers co Tony's exceptional customer service skills are by far the best I have observed in the automobile industry. He is a great asset to the Herb Chambers companies! More

Tony is the best. Tony takes care of my Hondas. I bring my car into Tony because he takes care of me and keeps me informed on the status of my vehicle. I take my car t Tony takes care of my Hondas. I bring my car into Tony because he takes care of me and keeps me informed on the status of my vehicle. I take my car to Tony even though I have a Honda store in my home town due to his enthusiasm and attention to detail. Tony is a great asset to Honda service. More

Tony Ngo best service advisor hands down! Tony has helped me out servicing my ridgeline. He is always the one I search for when servicing my Honda! He is always happy, energetic and has a sm Tony has helped me out servicing my ridgeline. He is always the one I search for when servicing my Honda! He is always happy, energetic and has a smile on his face! He has been very easy to talk with and he Listens when you talk and ask questions. Which is good , I truly feel when dealing with Tony he is really here to help out and not just try to sell you something! I would recommend him to anyone who needs/wants a friendly, courteous service advisor!!!! I will only deal with him from hear on out! Thanks for your help and understanding Tony! Keep up the good work and communication! A+++ More

Highly Recommend! We had a great experience with Tony at Herb Chamber Honda in Westborough. Tony was very friendly and attentive. Awesome customer service from him and We had a great experience with Tony at Herb Chamber Honda in Westborough. Tony was very friendly and attentive. Awesome customer service from him and his team. The mechanic brought us into the workstation where the car was lifted and showed us exactly what they were going to work on. While waiting for the car, we got a lift back home and they texted us when the work was completed. Very professional and prompt. More

Tony NGO review Tony was very friendly and helpful! He explained what had to be done and recommended that routine maintenance be done. Which I had overlooked. Kept u Tony was very friendly and helpful! He explained what had to be done and recommended that routine maintenance be done. Which I had overlooked. Kept us informed on progress of work thru checkout. More

excellent customer service I am loyal customer at the Westborough Honda dealer. I and my husband always have the car service there. Last month, I brought my car in for a yearly I am loyal customer at the Westborough Honda dealer. I and my husband always have the car service there. Last month, I brought my car in for a yearly inspection and I am so happy with the service they gave. as soon as I pulled my car in to ask for the service, Tony-the assistant manager greeted with a big smile and took care of the car like a click. When the car was done with inspection it was so shiny and clean in and out. I am very happy with the service and the friendly staffs there especially Tony Ngo for his professional manner to his customers. Thank you. More