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Herb Chambers Honda of Westborough - Service Center
Westborough, MA
1,516 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,516 Reviews of Herb Chambers Honda of Westborough - Service Center
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March 03, 2014
Tony is very easy to work with, he clearly explains everything that needs to be done and sets my expectations appropriately, he does not pressure me. He has an implacable ability to follow up and make everything that needs to be done and sets my expectations appropriately, he does not pressure me. He has an implacable ability to follow up and make sure I am satisfied with the work. Cars need to be maintained and I expect to have to pay a little bit more money at a dealership but the peace of mind I get by knowing that my car will have all the right factory parts installed correctly is worth it. In the long run I feel like Tony is looking out for me and I might even save money because everything is done right the first time. More
by thech
February 26, 2014
The whole team was very friendly and attentive from sales to service. Tony was detailed and provided frequent service updates. There were also very accommodating regarding providing a shuttle or making sur to service. Tony was detailed and provided frequent service updates. There were also very accommodating regarding providing a shuttle or making sure my wait was not uncomfortable. More
by MdelR1
February 26, 2014
Tony greeted me promptly with a smile and asked me how I needed assistance. He also checked in with me and let me know the status of service. Tony was professional and friendly. needed assistance. He also checked in with me and let me know the status of service. Tony was professional and friendly. More
by andreahasbrouck
February 26, 2014
We all know that dealers charge more for service, but that is somewhat of an offset due to the waiting area, a loner car, or not working with someone covered in grease. But the thing that I take issue wi that is somewhat of an offset due to the waiting area, a loner car, or not working with someone covered in grease. But the thing that I take issue with is outright dishonesty. During a recent visit for a simple oil change I received the customary and complimentary vehicle safety check. The service advisor came to tell me that the rear brakes needed new pads and the rotors resurfaced. Since my cost for brand new roters is about $25 more for each vs. resurfacing, I did the work myself. I noticed right away that they had either turned the brake "squealers" out, thus rendering them useless. Or, possibly they left them that way. Either way, they were setting me up for ruined roters, requiring replacement rather than resurfacing. For them to do the work would have brought the estimate from $300 to over $500. I got a better brake kit for $126 and did the work myself in a couple of hours. More
by TylerfromMA
Employees Worked With
Chris in service, not sure of last name
February 26, 2014
I went to Herb Chambers Honda of Westborough for the first time this past Saturday afternoon after moving to the area and I was very satisfied with the level of attentiveness and efficiency shown. My ca first time this past Saturday afternoon after moving to the area and I was very satisfied with the level of attentiveness and efficiency shown. My car was serviced quickly and Tony kept me apprised of the status of the inspection while I waited. Tony was very friendly and made me feel at ease, given that I have no idea about anything having to do with my car! I will definitely return to Tony for any subsequent questions I have on my car or future cars! More
by JessicaLopez
February 25, 2014
We've used Honda of Westborough several times for service. They are always helpful and fair. Tony was easy to work with and took care of our issue in a timely and effective manner. Recommended. service. They are always helpful and fair. Tony was easy to work with and took care of our issue in a timely and effective manner. Recommended. More
by dweisberg
February 23, 2014
I went to the Honda Chambers service for my 2010 Honda Fit with a Tire sensor problem.Tony dealt with me with extreme customer friendly. He provided me the problem issue and the cost of repair very quickl Fit with a Tire sensor problem.Tony dealt with me with extreme customer friendly. He provided me the problem issue and the cost of repair very quickly. Thanks to tony a lot. I am extremely happy with his service. More
by wissam
February 15, 2014
I took my Honda Odyssey to herb chambers for help with the rattling sound I was hearing from my vehicle. Tony patiently asked the right questions and helped take care of all my problems. Tony is really the rattling sound I was hearing from my vehicle. Tony patiently asked the right questions and helped take care of all my problems. Tony is really good. He has helped me few times. He is very knowledgeable, patient, and taken care of all my vehicle issues. More
by msjagk
February 15, 2014
I went to get my car (Honda Accord) serviced at this dealership. I have great appreciation for the service Representative Tony Ngo who took care of my car. He was professional, patient and very polite a dealership. I have great appreciation for the service Representative Tony Ngo who took care of my car. He was professional, patient and very polite and answered all the questions i had to my satisfaction. i will not hesitate to go back to him. Thank you, Tony! VKChandna More
by shasha890d
February 15, 2014
Hi, I have visited this west borough Honda for my car Hi, I have visited this west borough Honda for my car servicing last month. And I am very impressed with the customer experience given by Tony. He Hi, I have visited this west borough Honda for my car servicing last month. And I am very impressed with the customer experience given by Tony. He was very genuine and helpful saying about my car condition and he gave me some helpful tips on how to determine when car service is needed. I felt very comfortable and friendly when talking to Tony. He has very good knowledge on cars. And, I am going to get my car services done in future again at this west borough honda place for sure. Thanks Tony and keep it up your good customer service skills. Thanks. More
by BinduReddy
