Herb Chambers Honda of Westborough - Service Center

Exceptional Service - highly recommend I recently brought my 08 Honda Ridgeline in for an oil change and maintenance, and Tony was my service advisor. He brought to my attention work that n I recently brought my 08 Honda Ridgeline in for an oil change and maintenance, and Tony was my service advisor. He brought to my attention work that needed to be done, and went over the details of the service I needed and kept me updated on the progress. When I noticed a spot of oil in my driveway the next day after having my service done, I called Tony and he told me to bring my truck back in. It ended up being a pretty major problem. He brought me back into the garage, showed me the problem and had the mechanic that worked on vehicle there to explain and answer any questions. Even though it was explained to me that my problem was not related to the recent service of my truck - I was anxious and prepared to argue. He arranged for a rental car to be brought to me, at no cost, and told me not to worry. Tony assured me that he would talk to his Service Manager, order the part the next day, and let me know what was going on. I, of course, did worry that I would be stuck with a huge bill! I was amazed and thrilled when Tony called to tell me that my truck was all set and there was no charge! Tony was an exceptional service advisor that went above and beyond, he was professional and courteous and put me, the customer, first! I have the highest praise for the care and service I received and will happily continue to have my Honda serviced at Herb Chambers Honda. Thank you Tony! More

Great service Tony Ngo never hesitates to go the extra mile to deliver great service. In my last visit he stayed past the normal service hours to get the job done. Tony Ngo never hesitates to go the extra mile to deliver great service. In my last visit he stayed past the normal service hours to get the job done. He is very responsive and always makes sure I benefit from any ongoing specials or promotions. More

Tony Ngo review I have brought my Honda CR-V to Herb Chambers in Westborough for service since purchasing it new there in 2009. Last week I brought it in for a proble I have brought my Honda CR-V to Herb Chambers in Westborough for service since purchasing it new there in 2009. Last week I brought it in for a problem with the air conditioning. (NO A/C!). Tony Ngo found an extended warranty on the A/C unit so it did not cost me a penny to fix. He also covered the cost of a rental car. Kudos to Tony! Always a pleasure dealing with him. More

Oil change Tony Ngo has been my service advisor on a number of occasions when I have brought my Honda Pilot in for an oil change or other maintenance. Tony has a Tony Ngo has been my service advisor on a number of occasions when I have brought my Honda Pilot in for an oil change or other maintenance. Tony has always been extremely helpful and courteous and always keeps me informed of the progress of the service as well as any issues when I wait for my vehicle. More

Pam Stickles Tony Ngo was so helpful . He kept me well informed throughout the process. I would definitely return to Honda because of his outstanding customer ser Tony Ngo was so helpful . He kept me well informed throughout the process. I would definitely return to Honda because of his outstanding customer service. More

Tire Repair Recently I discovered I had a nail in one of my car tires and took my car to Herb Chambers Honda in Westborough where I met with Tony Ngo of their Ser Recently I discovered I had a nail in one of my car tires and took my car to Herb Chambers Honda in Westborough where I met with Tony Ngo of their Service department. Tony had the car looked at immediately and quickly resolved the tire problem. He was extremely courteous as well as informative regarding details of the repair issue. I received excellent customer service! Karyn More

excellent service, and very experienced professional! We had a suspicious noise under hood. To diagnostic the problem, dealer usually charge $130+ for diagnostics. Tony took a test drive, pin point the pr We had a suspicious noise under hood. To diagnostic the problem, dealer usually charge $130+ for diagnostics. Tony took a test drive, pin point the problem on the road, and the problem got fixed afterwards. We saved the $130+ diagnostic fees because of Tony's experience. I would highly recommend work with Tony and definitely will use his expertise again! More

Excellent Mr.Tony No greeted me big smile and friendliness. His approach to the customer issues and explanation was really awesome.Very fast in giving solutions Mr.Tony No greeted me big smile and friendliness. His approach to the customer issues and explanation was really awesome.Very fast in giving solutions. Great guy to work with.The rating is excellent and nothing short of "5 Stars" More

Tony is great I am late in reviewing Tony due to business travel. I enjoy his enthusiasm and commitment to his customers. Tony is a great employee and should be v I am late in reviewing Tony due to business travel. I enjoy his enthusiasm and commitment to his customers. Tony is a great employee and should be valued as such. Thank you for offering many service choices for the busy people! More