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Herb Chambers Honda of Westborough - Service Center
Westborough, MA
1,516 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,516 Reviews of Herb Chambers Honda of Westborough - Service Center
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January 31, 2017
Great Service experience This was my first time using Service at Herb Chambers Honda of Westborough and I was really impressed with the whole 5 star process. I spoke with Matt This was my first time using Service at Herb Chambers Honda of Westborough and I was really impressed with the whole 5 star process. I spoke with Matt in Service ahead of time about the problem my car was having and found he was very knowledgeable about this problem and that they needed the car overnight so they could hear the problem when cold in the morning. Matt followed up with me during the process keeping me informed and the car problem was fixed. Thanks again to Matt and the technician who did the repair! More
by MM
Employees Worked With
Matt Gonyea
November 13, 2016
Excuses Excuses Excuses Dropped my car off for a noisy engine four hours later call need to keep it over night. By 1:30 next day no call so I called them. Not only wasn't the Dropped my car off for a noisy engine four hours later call need to keep it over night. By 1:30 next day no call so I called them. Not only wasn't the issue fixed it turns out it needs over $1,000 in work. They had to keep it overnight to tell me this!? Not the first time I've had an issue with the service department but it will be the last. I WON'T BE BACK FOR REPAIRS OR A NEW CAR. More
by CarolP
Employees Worked With
George
September 22, 2016
Don't even have time to talk on the phone I have used their service multiple times, but never been delighted. I would call them more in the acceptable range. My car is due for service, and I have used their service multiple times, but never been delighted. I would call them more in the acceptable range. My car is due for service, and decided to call them this morning. First of all, getting to the service department to make an appointment itself was longer than 8 minutes. Finally, when I did get to a service adviser, he told me that he does not have time to keep answering my questions, and stay on the phone. This is after him knowing that I am looking to do work that would cost ~$500, and he does not have time to talk to me. As for the quality of their past work, it has been average. More
by Anil Gupta
Employees Worked With
Don't Know
March 30, 2016
2015 Honda Pilot repair I brought my vehicle in to Mike Labair. After addressing my concern of a possible transmission leak, he had my vehicle diagnosed and repaired when pro I brought my vehicle in to Mike Labair. After addressing my concern of a possible transmission leak, he had my vehicle diagnosed and repaired when promised. He did an excellent job and really made the process very smooth. I would recommend him to anyone that needs their Honda serviced. More
by Tgug291922
Employees Worked With
Michael Labair
March 16, 2016
Need radio code I know my situation was not earth shaking but this morning I went to your Westborough branch because I needed a code to get my radio and clock working I know my situation was not earth shaking but this morning I went to your Westborough branch because I needed a code to get my radio and clock working. First before I went to the dealership the service department tried to help me with the situation. When we weren't having any success they suggested I bring it in. i was met at the door by a man named John who was very professional and said they would take care of it for me. Talk about quick service...20 minutes. I have a 2009 CRV and have not had any mechanical problems. In the future when I plan to purchase a new car you are right at the top of the list. Thanks Mr. Chambers for running such a professional business. Have a great day. Sue Cooney More
by SueCoo 3
Employees Worked With
John...person who takes your car in.
January 23, 2016
Fixed Problem engine check light ON Hi I had a problem with my 2004 civic , exhaust senor and a relay , the problem was taking care of and fixed , and didn't take long . I was back on Hi I had a problem with my 2004 civic , exhaust senor and a relay , the problem was taking care of and fixed , and didn't take long . I was back on the road within and hour and a half , Pat Fahey Milford, Mass. More
by cprh1a
Employees Worked With
Michael LaBair & James Montague, James Montague
December 03, 2015
Exceptional Service! My experience in this dealership has been very comforting. While my vehicle was getting serviced they offered me a free shuttle service that goes out My experience in this dealership has been very comforting. While my vehicle was getting serviced they offered me a free shuttle service that goes out to 10 miles! I was able to do some holiday shopping while I waited it was perfect. The most important fact about this experience is how I was told what my vehicle was going to be doing step by step. To me a great customer service agent goes a long way I would prefer to pay for great service then Bad. I will continue to visit Herb Chambers Westborough. Thanks for the great service! More
by Manuels2011
August 03, 2015
This review is for the service department Brought in car for an oil change. After 3 hours and multiple inquiries about the car, we were told they lost the paperwork and they were closing for Brought in car for an oil change. After 3 hours and multiple inquiries about the car, we were told they lost the paperwork and they were closing for the day. More
by matt
Employees Worked With
Don't remember
April 14, 2015
Herb Chambers took my Car for service and destroyed it After I get the Airbag recall fixed at this dealership my SRS light keeps on coming on randomly. Finally it came on solid so took in car. I was told t After I get the Airbag recall fixed at this dealership my SRS light keeps on coming on randomly. Finally it came on solid so took in car. I was told that the Airbag Sensor is faulty also I need new Bushings and Right Axle. The Airbag Sensor was replaced and the Bushing was replaced. Axle was not in stock and was ordered. No one calls me when the axle arrives even though I was charged for the part. When I called I was told the axle had arrived and they will schedule service. After 5 hrs the vehicle was fixed. First time I go with the car on highway after the repair the whole car starts shuddering. RPM stuck at 5K. Speed not increasing. Took the vehicle back in but the advisor says they are busy and gives me a appointment 3 days later. When asked for a loaner he says he doesnt have any. Took the car to 2 other mechanincs all tell me that When Honda installed the axle they have caused damage to the Transmission. Please stay away from this dealership they suck the money out of your pocket. on top of that provide very poor service. The Service Advisors keep on changing every few months. More
by Shanmanz
Employees Worked With
Don.
April 14, 2015
overall very nice people! i brought my car in because of transmission problems, and they checked out my car without charge and found the problem. i had them hold onto to the ca i brought my car in because of transmission problems, and they checked out my car without charge and found the problem. i had them hold onto to the car and work with a warentee compony to get the car fixed. unfortunately the car never got fixed. but everyone in service worked well with me, kept me updated on everything, and returned my cars. i also had my car in for an oil change that was very quick! although i asked for them not to give me a car wash, and they still did. i lost half a sticker i just put on. but overall, van, who worked with me, did very good! 5 stars for sure. More
by ongreenlevels
Employees Worked With
Van
