Herb Chambers Honda of Westborough

Just a really bad experience overall when I went to get some service done on my Honda: - Misquotes to customers in terms for wait time - Called ahead, asked for an appointment. They said come right some service done on my Honda: - Misquotes to customers in terms for wait time - Called ahead, asked for an appointment. They said come right in and we will take you right away. Went all the way down there and told me the wait time is 3 hours. - Went for a wheel alignment and continued to have problems. They don't mind putting you back on the road after bad or no work. I would defintely not recommend going here, unless you want to be misled and then have sub-standard work done on your car. More

Anthony was extremely courtious and helpful. He took the time to answer our questions and point all the features and benefits of the vehicles we looked at. He joined us for a test drive where he made sure w time to answer our questions and point all the features and benefits of the vehicles we looked at. He joined us for a test drive where he made sure we had a cross section of roads to give us a well rounded feel for the car. Although we opted to purchase another brand of vehicle that was offered at this dealership I can vouch that my experience was a no pressure and pleasent experience. Should I decide to buy a Honda in the furture I would revisit this dealership. More

I bought a 2005 Mercury Mountaineer from Anthony ( Herb Chambers Honda of Westborough) on Oct 15th 2008 for my daughter. On January 24th my daughter informed me that the car was missing badly. A local mech Chambers Honda of Westborough) on Oct 15th 2008 for my daughter. On January 24th my daughter informed me that the car was missing badly. A local mechanic confirmed that one cylinder had no compression. I called Anthony to see if the drive train was still under manufacturer's warranty. It turns out 2005's have only 3 year drive train warranties although newer cars have five year warranties. However, even though Herb Chambers had no legal obligation to me they felt that they should fix the car under the circumstances. Anthony simply consulted with his management and the valve train was disassembled (Head removal etc.) and the valve spring, lifter and rocker were replaced. I encountered no resistance to this expensive repair. More than I imagined! Very Happy and will buy my next car at this dealership (assuming the price is right). They stood behind their product when they did not legally have to. Dick Callahan More

What a great experience. HIGHLY RECOMMENDED. Very honest, professional, and knowledgeable. No high-pressure tactics with picking a car or deciding to buy it. Very courteous. JOSH & BETH were amazing honest, professional, and knowledgeable. No high-pressure tactics with picking a car or deciding to buy it. Very courteous. JOSH & BETH were amazing to deal with front start to finish of the purchase...I would highly recommend seeking them out personally. They truly made the experience smooth. They discussed the xxxxxxand con's and answered all questions to my satisfaction. Best price in the area and worked with me from start to finish. Their customer service attitude was definitely evident. Thanks again!!! Additionally, have dealt with the service dept and Mike was awesome. He was very informative, kept me informed, gave updates on wait time, etc. I plan to make appt's with him directly in the future. Great guy! More

My recent experience at Herb Chambers Honda of Westboro was nothing less than delightful. I purchased a 2009 Honda CR-V, and the entire experience, from the time I walked through the door to the time I dr was nothing less than delightful. I purchased a 2009 Honda CR-V, and the entire experience, from the time I walked through the door to the time I drove away in my new vehicle, was fantastic. The staff I interacted with, particularly Beth Sielawa and Josh Mono, went above and beyond. They were professional, courteous, respectful, understanding, and down-to-earth. They both gave me their complete attention and I felt as though they really appreciated me, their customer. Since I am the most indecisive person in the world, I have trouble making decisions. Beth was infinitely patient with me, and was very accommodating while I made up my mind (I eventually went with the silver CR-V with black leather!). I did not have the typical stressful car buying experience at all, and Beth and Josh both definitely broke the "car sales-person" stereotype. The customer service was excellent, and the price was excellent as well. I love my CR-V and I am very thankful that I went to this dealership – the entire experience went above and beyond my expectations. I would highly recommend this dealership, and I specifically recommend Josh and Beth to everyone who is looking for a Honda vehicle. More

I have a 2008 Honda Civic. I always went to Bernardi before since it is closer to my house. My car has the Bernardi's service due sticker with the service due over 2 months prior but since I didn't driv before since it is closer to my house. My car has the Bernardi's service due sticker with the service due over 2 months prior but since I didn't drive as much so I didn't bring my car earlier. This time I decided to go to Herb Chambers in Westborough since I found a printable coupon online. When I went to Chambers, I was told that I didn't need to change my oil. I mentioned to the man that my car service was actually due over 2 months prior, why not change the oil? I was told that the new Honda has a computer reminder and it doesn't go by the mileage/date anymore. This was the first time I learned that I didn't need to spend money unnecessarily. While by now, Bernardi had called me twice to remind me to change the oil. Sure, that made me feel so special being reminded to take care of my car but if I don't have to spend my money for something unnecessary if I don't have to. I was so impressed with the Chambers because they were so honest. I have never gone to any car dealer/service that turn me down from getting money out of me. Who would? Business is business, it's all about money. But Chambers surely has honest workers. - I don't remember the name of the employees there but he is an African man, the other one is a Caucasian man who was on the desk. They both were very friendly. - The people at the Bernardi Honda too were so friendly but the only thing that discouraging me to bring my car there because there was a mechanic who gave me a free car wash but begged for my phone number. He didn't want to close my car door until I gave my phone number. Eventually I gave out my phone number so he let me go. He did call me once but I never returned.(I didn't want to give wrong number because I thought I was going to return for service). I was friendly to him because he took care of my car but I wasn't interested in dating the man. Professionalism is important. If not, you lose a customer(s). With the Herb Chambers, for every service you can free car wash and the guy won't ask for your phone number to get to know you only because he washes your car. Thanks Herb Chambers, I will go back to your shop again from now on for every single thing that my car need. More

I had a horrible experience. I came to look at a Fit, knowing already the price and dealer invoice and that I wouldn't get much off. I wasn't there to buy right away, which I made clear from the beginni knowing already the price and dealer invoice and that I wouldn't get much off. I wasn't there to buy right away, which I made clear from the beginning. I repeatedly said I understand that the cars that you have will not be there long. Still they had to use every high pressure sales tactic in the book. I could not get out of there! It was a nightmare, they picked on my wife, trying to pressure her to buy when it was clear that I was unperturbed by their tactics. More

I just bought a new Honda Civic from them and it was a great shopping experience. I previously used a different Honda dealership in the area, and I can tell you that the guys at Herb Chambers are much bet great shopping experience. I previously used a different Honda dealership in the area, and I can tell you that the guys at Herb Chambers are much better. Very competitive price, sales rep (Abdul Khalid) was very courteous, no sale pressure, took care of everything, good price for the trade in, car was available in inventory, delivered next day in perfect condition. I recently bought a BMW from a BMW dealer, and IMO Herb Chambers worked a lot harder to make sure that everything is going well. I will definitely go back to them in the future. More

Bought my V6 Accord (AT) there in 11/07 for $21K + TTL, $22,300 out the door. That was a good price at the time, and they had the car on the lot. I had it home in two days. The salesman was friendly and ef $22,300 out the door. That was a good price at the time, and they had the car on the lot. I had it home in two days. The salesman was friendly and efficient, and the manager was straightforward. They did make one "math error" but when I pointed it out to them they corrected it. I initially purchased an extended warranty but then changed my mind, and they deleted it no problem. More

Dealership from xxxx .. this is the worst honda dealer in the world. Pure evil. Just finished writing out the BBB complaint for my experience with them. I HIGHLY recommend that you DO NOT enter this deal the world. Pure evil. Just finished writing out the BBB complaint for my experience with them. I HIGHLY recommend that you DO NOT enter this dealership. These evil guys have so many tricks up their sleeves that you stand no chance. And it all starts at the top: The General Manager, Mike Kelly. So it does not matter how "nice" the lowly sales guy is and how he is treating you. This dealership is run by the GM from xxxx and if you enter this dealership, you will pay for it. As you can see, I am really mad -- and have just finished writing out my BBB complaint about this dealership and Mike Kelly. My next stop is the AG's office. More