Herb Chambers Honda of Westborough

This was the best experiance I could have imagined. I had brought my civic to my local dealer for a oil change and a tire rotation and had a bad experiance. They had told me my car would be done in a ho had brought my civic to my local dealer for a oil change and a tire rotation and had a bad experiance. They had told me my car would be done in a hour and after 90 minutes I asked what was going on and I found out they hadn't even started my oil change yet! My mother has been bringing her car to Herb Chambers Honda of Westborough for the last year or so and told me I should bring it in there next time and I am glad I did. Mike was very nice and made me feel comfortable. They also did not try to sell me things I think I did not need. I'm glad I took a extra ten minutes to drive to westborough. More

I was very apprehensive about car shopping because I have heard so many horror stories, but I was very pleasantly surprised when I stopped at Herb Chambers Honda of Westborough.. I came in looking lost and c heard so many horror stories, but I was very pleasantly surprised when I stopped at Herb Chambers Honda of Westborough.. I came in looking lost and confused, but from the second I stepped in I was being helped. The receptionist engaged in conversation with me to help me find a salesman, and shortly there after I was set up with Phil, and he was absolutely amazing. He was extremely helpful in helping me narrow down a car that was a good fit for ME, and even in my extremely indecisive moments he was understanding. He made me feel like he genuinely cared about me as a person and didn't look at me as just another sale to get out the door. I actually enjoyed my time spent at the dealership finding a car, and I did find one that I absolutely love for a price that I can afford. I was and am extremely satisfied with my Herb Chambers experience, I will definitely be going back for all my future car needs and referring my friends and family to this dealership :) More

Their service staff is excellent, I was greeted when I first arrived by a pleasant service employee. They informed me of what was going on with my vehicle every step of the way.My car was cleaned when it first arrived by a pleasant service employee. They informed me of what was going on with my vehicle every step of the way.My car was cleaned when it was returned. This was a great experience. I plan on doing all my services with this dealer. More

I am recently divorced, I needed a new car and was a bit apprehensive and nervous about the nightmares I've heard regarding buying cars, my exhusband always purchased our vehicles. I noticed a business car apprehensive and nervous about the nightmares I've heard regarding buying cars, my exhusband always purchased our vehicles. I noticed a business card in the lobby of my loft building for Herb Chambers and decided to give them a shot. I researched the Crv online and decided this was the vehicle I wanted. I went in for a test drive and met Norman. I told him I only wanted to drive that day and that I wouldn't be buying anything until I finished my research. He assured me that this was no problem and offered to answer any questions I might have and brought me for a drive. Norman immediately made me feel at ease and certainly knew the Crv very well. When we arrived back to the dealer I explained I had to meet my brother for lunch and Norman thanked me for my time and gave me his credit card. After discussing my experience with my brother he suggested we go back after lunch and talk numbers. When we arrived back to Herb Chambers we sat down with Norman and he was able to offer me a lease option on the Crv with in my budget and today I picked up my new Crv and absolutely love it and very thankful I found that business card in our lobby. I will certainly recommend Norman and Herb Chambers to anyone I know looking for a new car. Thank you Norman for making my first car shopping experience such a pleasurable one! More

I was searching for an accessory for my crv. I tried another dealer first but was not able to locate the part for 2 wks. I was complaining to a friend who suggested Herb Chambers. I called and asked for another dealer first but was not able to locate the part for 2 wks. I was complaining to a friend who suggested Herb Chambers. I called and asked for the manager he was able to locate the part. I had it in my hands the following day. I plan on using herb Chambers for all my servicing needs. More

Josh was very accomadating to me. I needed a used car within a certain budget and he was very eager and enjoyable to work with. I was very comfortable dealing with Herb Chambers and Josh. I would recomme within a certain budget and he was very eager and enjoyable to work with. I was very comfortable dealing with Herb Chambers and Josh. I would recommend Herb Chambers, and Josh Mono, to anyone who is looking to buy used or new. More

Have had excellent experience working with this dealership. Was treated promptly and professionally and my service issue (new transmission) was resolved 100% to my satisfaction. I am purchasing a dealership. Was treated promptly and professionally and my service issue (new transmission) was resolved 100% to my satisfaction. I am purchasing a new Honda now and Tom (GM) and his team have been extremely accomodating. Would highly recommend this dealership. More

I visited this dealer in hopes of finding a low milage I visited this dealer in hopes of finding a low milage Honda Ridgeline. A vehicle was found, but it was in a Boston dealership. After placing a hold I visited this dealer in hopes of finding a low milage Honda Ridgeline. A vehicle was found, but it was in a Boston dealership. After placing a hold on the vehicle to get the vehicle to the Westborough dealership, I went home only to be told the next day that the other dealer had sold the vehicle. A communication breakdown had occured and sales people were not told of the hold that had been placed on it. They tried to get the vehicle back for me, but after a couple of other happenings, were un succesful. They then started to do very nice things for me and ended up giving me a brand new vehicle equipped exactly the Same as the used vehicle and for the same price as the used one. You can't argue with new!. I was treated with a professional attitude and courtesy Throughout the whole process. They are really top notch in all departments. I cannot say enough nice things about this Dealership. More

Hi, I just wanted to thank Richard Murray, the service manager at Herb Chambers Honda Westborough. I had an issue with my vehicle that I had brought to a few dealers to have looked at. I kept getting th manager at Herb Chambers Honda Westborough. I had an issue with my vehicle that I had brought to a few dealers to have looked at. I kept getting the same response that everyone hates to hear when they know that there is something wrong with their vehicle "there seems to be nothing wrong with it." I knew that there was an issue. Richard listened to me and I could tell he could appreciate where I was coming from. He had one of the top technicians work on the car and the technician did a road test with me in hopes of isolating the problem. When we got back to the dealer Richard asked if he could keep the car for a few hours to go through. They dropped me off at my home and said they would contact me as soon as they knew more. About 2 hours later I got a call that the car was fixed and that someone would be on their way. I thought they would be picking me up to bring me back to the dealership. To my surprise they drove the car to me with paperwork in hand and dropped it off at the house. I was blown away. Not only was I happy about the entire experience the sound was gone from the car! They promised to get it done and they went the extra mile. I will continue doing service with Herb Chambers and I wanted to thank Richard and his team for their great services. Thank you! -Rudy- More

Every aspect of the purchase was on the money. From salesman Dean Aldean to finance specialist John Canti was personable, professional, and timely. All questions from A-Z were answered in a logical pr salesman Dean Aldean to finance specialist John Canti was personable, professional, and timely. All questions from A-Z were answered in a logical professional respectful way. Not knowing that much about vehicles or finance in general, no questions were regarded to be annoying to these pros. Even the people answering the phones were as helpful as humanly possible. A+ across the board. More