Herb Chambers Honda of Westborough

Norman was a pleasure to work with. He was extremely kind and patient. We never felt pressured. We would not hesitate to recommend him to friends and family looking to purchase a vehicle. He explained leasin and patient. We never felt pressured. We would not hesitate to recommend him to friends and family looking to purchase a vehicle. He explained leasing a vehicle vs. purchasing in terms we could understand. More

Good overall service; not agressive; listened to our needs and was patient in presenting us with choices; offered options; attentive and good at follow up; spent time with us without us feeling pressure needs and was patient in presenting us with choices; offered options; attentive and good at follow up; spent time with us without us feeling pressured; gave us time to discuss in private; nice turn over on delivery of vehicle and taking in lease More

Rich was very helpful in purchasing our new minivan. He answerd all of our questions and was very personable. Everyone at the dealership was pleasant to deal with. I would deffinatly come back to purchase answerd all of our questions and was very personable. Everyone at the dealership was pleasant to deal with. I would deffinatly come back to purchase my future vehicles, and I would recommend this dealership to everyone. More

Best service by far. The folks at thos dealership did everything for my wife and i. They worked with us on the deal and in the end we the consumer came out where we wanted to be coming in. I would 100% r everything for my wife and i. They worked with us on the deal and in the end we the consumer came out where we wanted to be coming in. I would 100% recommend this dealership and Rich. Best service ever. More

We first met Rich when I took our first car in for a routin oil change. He was very helpful in advicing us about buying a used car for my wife without imposing anything specific on us. We made notes on routin oil change. He was very helpful in advicing us about buying a used car for my wife without imposing anything specific on us. We made notes on our conversation and went back a few weeks later and true to his advice, Rich helped us pick out a great car. During the entire buying and decision making process, he was extremely patient when responding to our questions, and also spent a great deal of time walking up and down with us multiple times into the car lot as we went about looking for that "one car". In the end, we ended up buying a great looking pre-owned 2006 Honda Civic LX with a lot of goodies thrown in such as "all new tires and wipers", "re-conditioned discs", and "new front brake pads". A couple of weeks later, he called us to follow up on how the car was doing, and offered to help in addressing any issues that may have risen thus far. This is something that I appreciate very much in a sales executive(like Rich). While most salespeople lose touch with their customers after the "selling" is done, he actually took the trouble of following up with us about our entire ownership experience. Each time my friends WOW the car we bought, I have made it a point to tell them to call "Rich Merlino" at Herb Chambers of Westborough. Not only does he makes buying cars a great experience, but makes sure that it transforms into a great ownership experience as well. More

The dealership was very busy when I purchased my new vehicle, and I had to come back the next day. Upon coming back the next daynto sign on the dotted line I was made to wait for three and a half hours vehicle, and I had to come back the next day. Upon coming back the next daynto sign on the dotted line I was made to wait for three and a half hours. I also feel that the salesman was not forthcoming about the status of various processes (telling me when the registration was ready, etc.) More

Last Sunday my husband and I took my 86 year old mother on an informational outing to look at several small, economically priced cars for her use. The lease on her Honda Pilot is expiring, and since my fat on an informational outing to look at several small, economically priced cars for her use. The lease on her Honda Pilot is expiring, and since my father's death last year and her move to a senior community in Marlborough, she no longer needs a large SUV for transportation. We stopped at a Toyota dealership where my mother test drove a Corolla. Our plan was to visit a Honda dealership next, followed by Ford. The receptionist at your Honda dealership very courteously greeted us, and paged a salesperson, Rich Merlino. Rich did an outstanding job of helping my mother articulate her new transportation needs, and cost constraints, making her feel confident and fully involved in the selection process. He then recommended a Honda Civic and took her on a stress-free (for my mother!) test drive. He was extremely patient and kind in showing her how to operate the controls on the car, pointing out features and asking her opinion. She loved the car, and felt very comfortable making the decision to forgo the visit to Ford, and purchase the Civic. Fortunately, there was a car on the lot with the right options and color. We returned on Tuesday to pick up the car, and once again, Rich gave us his undivided attention and was especially attentive to my mother, patiently answering and even anticipating her questions, This is one of the most pleasant shopping experiences we've ever had, and we're all very happy that we happened to stop by on a day when Rich was working and at a time when he was available. We will give Rich and your dealership an unqualified recommendation to anyone who asks. More

I was met by Norm Methe and had a great tour of the car I wanted. Test drove it. Norm was extremely helpful and because of his efforts IO decided to purchase the 2008 Honda that day. In Fact I encouraged by wanted. Test drove it. Norm was extremely helpful and because of his efforts IO decided to purchase the 2008 Honda that day. In Fact I encouraged by Partner to do so within a couple months or so. The next purchase will be with Norm. He took time to go through everything and taught me the phone system which wasn't easy. Pierce Ellis More

i came to this dealership because of Rich , he was a great help and i will return again in the future. he was really helpful in getting the transaction done, very patient and friendly , also Mike kelly great help and i will return again in the future. he was really helpful in getting the transaction done, very patient and friendly , also Mike kelly was great and real polite. will definately recomed Rich to all my friends. More

We were orginally interested in Fit. For the time being while talking with Mr. Merlino, he described the pros and cons of Fit and Civic so that we could recoganise how Civic would fit to our needs. Also, while talking with Mr. Merlino, he described the pros and cons of Fit and Civic so that we could recoganise how Civic would fit to our needs. Also, the financial plan was perfect fit for us. I believe that Hearb Chambers Westboro is proud of themselves because they have such a great sales counsultant, Mr. Rich Merlino! Thank you very much your excellent assistance, Mr. Rich Merlino. Mitsuhiro & Yuka Sato More