Herb Chambers Honda of Westborough

My husband and I had to make an unplanned replacement of my previous CRV last month, April 2013. We were on a strict budget. Before shopping for cars, I had decided I wanted another CRV and printed out the my previous CRV last month, April 2013. We were on a strict budget. Before shopping for cars, I had decided I wanted another CRV and printed out the 2013 Honda CRV Price Report from truecar.com. Our goal and budget allowed for as close to the Estimated Price as possible. We worked with Anthony Kent at Herb Chambers in Westborough: Anthony was fair, well-informed, and respectful. I never thought I would say this about visiting a car dealership, but purchasing this car was an enjoyable experience. I expected to go to the dealership and be told since this was a new car, there was no wiggle room with the MSRP price. We'd been told that for almost every new car we've purchased. I expected to be swapped out to multiple people throughout the experience, such that I printed out four dealerships I would visit if the exchange became nonconstructive. Anthony Kent listened to what we were looking for and explained the new features of the CRV while thoroughly and professionally answering our questions. We were firm on our budget and Anthony worked with us. He put together an offer that was actually a bit below our goal price. He didn't try and sell us things we did not want or did not need. He didn't try to get us to pay over what we were comfortable with. Additionally, we had our nine year old daughter with us. Anthony was patient waiting for our bathroom breaks, or for our side conversations with her. He brought her bottled water. At one point, we realized we may not be able to pick up the car on the date they said they'd have it ready. Anthony even offered to drive it to our house for us. I never felt manipulated or taken advantage of. Anthony was our primary contact person, though we also worked with Daniel Piorkowski in the Finance Department who was equally as professional, personable and well-informed. Throughout the two day period, we were back and forth to the dealership several times. A couple managers introduced themselves to us: Everyone we dealt with was a pleasure to talk with and work with. Over the past 26 years, my husband and I have purchased seven new cars between us. Of all those experiences, I would easily rate this latest purchase with Herb Chambers as the best. I would be happy to recommend Herb Chambers Honda of Westborough to anyone purchasing a car and recommend Anthony Kent to work with as a sales consultant. Sincerely, Margaret A. More

I bought new 2010 Honda Accord LX from this dealership. I went there on my friends recommendation who had purchased an 2009 Rav4 from them. I had a good experience from the start. The salespeople who worked went there on my friends recommendation who had purchased an 2009 Rav4 from them. I had a good experience from the start. The salespeople who worked with me, Ricardo Oliveira was very friendly and I especially appreciated the no-pressure service. I would definitely recommend this dealership and Ricardo Oliveira for its huge inventory selection and such a great service. Ricardo also delivered the car right to my house! More

Ricardo was great to deal with. I was waiting for my car that was having routine maintenance done. I did not plan on buying another Accord until the fall. I spoke to Ricardo about a test drive while I was that was having routine maintenance done. I did not plan on buying another Accord until the fall. I spoke to Ricardo about a test drive while I was waiting for the maintenance to be finished on my old Accord. I came back the next day and bought a 2013 Accord. Ricardo was polite ,professional and low key no pressure at all. He gave me a good price on the new 2013 Accord. Mike Kelley helped with the trade in value of my 2006 Accord to make the deal work. I would send people I know to Ricardo to buy a Honda. It was a positive experience. Lee in finance was good to deal with as well. More

We recently moved to Sudbury from Los Angeles where I had a 15 year relationship with one of the largest multi-brand dealerships in the world and would only buy, lease and service my vehicles with them due t a 15 year relationship with one of the largest multi-brand dealerships in the world and would only buy, lease and service my vehicles with them due to their honesty, fairness and high quality service. I have been buying, leasing and servicing cars for personal use for over 25 years. When I moved to Massachusetts in August, I needed service on our Honda Odyssey and went to a dealer in Natick in the early fall. At the end of 2012, the lease was up and we decided to buy the car and asked the Natick dealer to help us do that. The dealer told us that we would have to pay a substantial certification fee to do that since it would be as if we were buying a used vehicle from them and that we were better off dealing with Honda directly. Having purchased leased vehicles many times, this made no sense and I felt that the dealer was looking to either gouge me or just didn't want to help. In any case, I did some research and discovered that Herb Chambers in Westborough consistently received favorable reviews. I made the call and was referred to Dan Piorkowski who explained that he could facilitate the buy-out at no cost and also help with financing, title, extended warranties and all other related matters. In our meeting at the dealership, Dan explained all of my options in a clear and concise manner and ensured that I was fully informed and comfortable with the transaction. He made it easy and very cost effective. I asked to meet Tom Van Fechtmann, the General Manager, to praise Dan's ethic and service and realized that the "can do" attitude also existed at the top. Tom then introduced me to the service team and I realized that the customer centric approach was not only preached, but practiced at every level throughout the dealership. Tom then introduced me to the folks at Herb Chambers Ford in Westborough where I have been servicing my Explorer and have come to understand that it is a company wide approach to doing business. Now, I have taken my old BMW roadster out of storage and of course will take it to Herb Chambers in Shrewsbury. One more thing about Tom and Dan. After I financed the purchase of the Honda, the lender mistakenly reported to the credit agencies that we had missed one of our payments which now appears on our credit, right in the middle of our home search. I called the lender and it was clear that it might take awhile to get the correction made on a timely basis. So I called Dan and hoped that he could help. Without any hesitation, Dan, with Tom's support, got right on it and cleared it up on an accelerated basis. In conclusion, based on the service that we have received from Tom and Dan and now also Herb Chambers Ford, we will not service, lease or buy a vehicle other than at Herb Chambers. It's that simple. Thanks guys! Adam Friedman More

This is my second purchase of a certified used Honda from Herb Chambers Westboro dealership. I would highly recommend this dealership as both experiences have been very pleasant and easy. All the staff that Herb Chambers Westboro dealership. I would highly recommend this dealership as both experiences have been very pleasant and easy. All the staff that I was in contact with, from the receptionist to the service division, were so professional and polite.Also, I had the pleasure of working with Ricardo Deoliveira with this second purchase. I have always wanted a Honda CR-V and now I have one thanks to Ricardo. He was very helpful. I told him exactly what I was looking for and he made it happen. He is a very friendly and knowledgeable sales consultant. He said from the beginning that he was there to help me and he did just that. Buying a car is always a stressful time in one's life. So thank you Ricardo for making this such a wonderful experience! Good luck with your new adventure. It will be the most exciting and scary time of your life. Enjoy every moment! More

I recently leased a 2013 Civic Si from this place and I can assure you that this was an absolutely great experience! I had previously visited another Honda dealership who's name I won't mention, but after can assure you that this was an absolutely great experience! I had previously visited another Honda dealership who's name I won't mention, but after seeing typical tactics used by car dealers and getting the "run around" when it came to talking numbers, I decided to come to Herb Chambers of Westborough and it was like night and day! No pressure, my salesman Anthony Kent was honest, straightforward and very relaxed which made the whole process very painless and actually quite pleasant. Adam Tremblay helped me with the financing and after an honest and open back and forth exchange, I got the car and the deal that I wanted. I always would see reviews like this and say to myself "these guys must have wrote it themselves" but I have to say, I would recommend any of my friends or family to work with these guys and I know that I will go back to them for all of my future purchases (so long as Honda continues to make Si's lol). 5 stars all around; thank you Herb Chambers, Anthony Kent, and Adam Tremblay . . . you've made a believer out of me. ~ Scott S. More

Purchased a used 2008 Civic a few days ago off David Yang. He was great and very knowledgeable about the vehicle i was interested in. This was the best car buying experience i ever had. It was so quick Yang. He was great and very knowledgeable about the vehicle i was interested in. This was the best car buying experience i ever had. It was so quick and simple and unlike other salesman's i dealt with in the past, David was very friendly and i had no pressure at all. I will be sure to recommend everyone i know to David Yang if they want the best! I also dealt very briefly with Kenneth (i think that was his name) and Dan Piorkowski and they also were great to work with. When my fiancé also needs a new car we are going to David. More

Ricardo was great! He showed me options I hadn't considered and I ended up with a 2010 Accord that I love.he was polite and professional and I would recommend him to anyone! considered and I ended up with a 2010 Accord that I love.he was polite and professional and I would recommend him to anyone! More

Just purchased a 2013 Civic from Ricardo Oliviera in Herb Chambers Honda. He was so nice and pleasant, no pressure and made the whole experience quick & painless, my easiest car buying experience by far. Chambers Honda. He was so nice and pleasant, no pressure and made the whole experience quick & painless, my easiest car buying experience by far. I was so impressed that I was able to buy a car so hassle-free and quickly. Based on my positive experience, I have already recommended Ricardo to my friends and relatives.Lee in finance was really nice as well. Would definitely recommend Herb Chambers to anyone, and look forward to working with them on my next car (hopefully not too soon though!). More

Norman introduced me to my 2010 Honda Civic Lx after listening to my needs and wants and working with me on my much less than perfect credit. He treated me no different than someone walking in with perf listening to my needs and wants and working with me on my much less than perfect credit. He treated me no different than someone walking in with perfect credit and a lot of cash to put down. He hooked me up with Adam Tremblay, Finance Director to seal the deal I needed to purchase my car. They exceeded my expectations and made my experience positive and satisfactory. Norman and Adam are the best hands down! I went back to get my SI sticker and registration and the Service Department was timely and courteous. I would highly recommend Herb Chambers of Westborough for your future car buying needs! More