Herb Chambers Honda of Westborough

I came in for service on my 2008 Honda and loved the Honda 2013 Accord Sport Sedan in the showroom. Met with Anthony and he made it happen for my price and the trade in value of my 2008 Accord. For a Honda 2013 Accord Sport Sedan in the showroom. Met with Anthony and he made it happen for my price and the trade in value of my 2008 Accord. For a young salesman, Anthony has a great skill set in listening, connecting to the customer's needs, and relationship building. He worked with me to meet my price point and I left extremely happy with my new car. More

Mr. Tony Ngo was very helpful and explained things thoroughly to me, from the process of what was happening with my car, to answering any questions I had. He showed me around the dealership, (as it wa thoroughly to me, from the process of what was happening with my car, to answering any questions I had. He showed me around the dealership, (as it was my first time there) and made me aware of the shuttle service as well. He came out each time he had gotten an update about my car and explained everything to me. Tony was very knowledgeable and very kind. It was an overall excellent experience and I didn't have to wait long at all for my car. More

I have been taking my wife's Honda Pilot for routine service and maintenance to Herb Chambers Westborough Honda since I purchased the vehicle there. We live less than 5 minutes from Lundgren Honda on Rt service and maintenance to Herb Chambers Westborough Honda since I purchased the vehicle there. We live less than 5 minutes from Lundgren Honda on Rt 20 but I choose to take our vehicle to Westborough for the following reasons: - From the time we bought our first vehicle there, they have continued to work hard to earn our business. This includes simple things as the General Manager Tom who is a personable guy and makes the effort to talk to customers when possible. I have run into Tom several times on a Saturday and since majority of their clientele in the area are working professionals, it makes sense having someone like Tom set the direction of the dealership (weekend service hours). This tells me these guys get the demographic they are serving. Tom will even go out of his way to personally find you a chair if the waiting room is full. :-) - The coffee (with recently added ice-cream and fruit choices) bar by itself may not make a difference if the service and people were lousy but it adds that extra touch to this place that is missing from most retail and service establishments today. - Tony Ngo is the other reason we get our vehicle serviced here. He is a straight shooter, honest and customer oriented. No dealership is perfect. The alignment on my truck has been attempted twice and it isn't still exactly perfect as the vehicle doesn't track straight. However, they understand that I can't keep bringing it back and spend my Saturdays chasing this around. So they have noted it on the system and they will honor this issue at my next scheduled visit. That's what most people want: Responsibility and genuine effort. Nobody is going to get it right everytime, all the time. Its what they are going to do to make it right for the customer when the experience doesn't go as planned. Iam in the market for another vehicle and will most definitely buy from them as long as I can find what I want. This place is highly recommended. More

Tony knows Honda service and I greatly appreciated his listening skills and his committment to my satisfaction. The hours at this dealership are excellent. Laura M. listening skills and his committment to my satisfaction. The hours at this dealership are excellent. Laura M. More

Tony went out of his way to make sure I was a satisfied customer. Thanks to Tony, my car drives perfect!! You will see me there for my next service appointment! -Roop. customer. Thanks to Tony, my car drives perfect!! You will see me there for my next service appointment! -Roop. More

Tony took care of me as soon as I arrived at the dealership. He not only fixed the 2 nails that i had in my tires he also took care of a recall that I was not aware of. Fast service and friendly st dealership. He not only fixed the 2 nails that i had in my tires he also took care of a recall that I was not aware of. Fast service and friendly staff. Highly Recommended More

I initially made contact with Herb Chambers Honda of Westborough via their website and was contacted by one of their third-party "customer care/service" representatives (Kenneth, specifically). I made Westborough via their website and was contacted by one of their third-party "customer care/service" representatives (Kenneth, specifically). I made an appointment to go into the dealership and speak with a sales rep regarding a single, specific car in their inventory (black/black CR-V). I knew this was the car I wanted, and, provided we could agree on numbers and put attractive financing in place, I was a guaranteed sale. Upon arriving at the dealership, I was immediately ushered to Sam Hendricks (sales & leasing agent). However, NONE of the information I had already provided to Kenneth (cust. svc.) was forwarded to Sam. None of it. Add to this that despite being an existing customer for both a sale (I had bought my previous CR-V from this dealership) and multiple service visits, and a couple of parts purchases, I was not "in their system" and Sam had access to/knowledge of none of my data; meaning that we had to start from scratch. After going through all of my personal information and what I was looking for in a vehicle (despite my initial inquiry about a specific item in their inventory), Sam went to look for the black CR-V so I could test drive it. I have already been at the dealership for over an hour at this point. Once the car was located, we headed out on the test drive. During which Sam received a phone call from the dealership, forcing my time to be cut short because another customer of his had decided they wanted to pick up their car a day earlier than planned and they had just shown up at the dealership. This was unspeakably rude as far as I'm concerned and the other customer should have been asked to wait until he returned from the test drive. Upon returning to the dealership, I then had to wait while Sam attended to his other customer. Two hours have now passed. When he finally returned, we began to discuss price. This is, quite possibly, the only part of the process that went well (though in hindsight, it should have been an indicator that things were about to go horribly wrong). After very little negotiating/haggling, they took a bit additional off the advertised price, we agreed and began to talk monthly payment amounts, financing, and trade-in value. (cue ominous music) My trade value was right in the ballpark I expected. Good news, right? What I did not expect was to be hit with almost $1500 in deductions from my trade value to "recondition", "repair", and detail my car to bring it back to "sellable" condition. I should have walked out at this point. Despite arguing that this amount is reflected in the reduced trade value ("very good" condition instead of "excellent" condition), they were insistent and I caved when I should have walked out. Three hours. I then had to fill out the credit application and wait while it was processed. They began to work numbers and returned with worksheets containing car payments/terms/etc. Their findings were LAUGHABLE. There was not a single payment under $580/month unless I put down an additional $3,000-$5,000 in cash - ON TOP OF MY TRADE. I questioned their formulas. Then their math. Asked how they came to these amounts. Explained that I had tested online calculator after online calculator (through the mfg. website, financing company websites, dealership websites, and bank websites) and not one of them had returned payments that high. I explained that I hadn't received any results over $440.00 month based on my numbers (purchase price, trade value minus payoff, and the terms that reflect my current credit rating). They insisted that their numbers were correct and I must have been using the "wrong" information when I ran the calculators and that they're not an "exact science". I disagreed. And again, I should have walked out at this point. BUT, I persevered. Shame on me. Since the payment amounts they were offering were well outside of my acceptable range, they offered leasing as an option. Now, I'm an admitted neophyte when it comes to leasing and it's never even been on my radar as I'm the type of person that drives way too many miles to make it a viable option. However, based on my current/recent mileage, they assured me that a 15,000 miles per year lease would be a perfect fit for my current driving needs. After some negotiations with Honda Financial, the addition of the cash that would have been my next car payment, and by using the leasing models, they were able to offer me a "competitive" payment that was a bit lower than my existing payments and after some discussion I agreed upon the terms offered. Until they learned that I would be transferring a "low" number plate. This then became a huge problem and much discussion resulted. Oh, we're now at just over 4 hours at the dealership. Ultimately this issue was "resolved" with another employee's knowledge of and experience with (low number) plate transfers and leases. I reluctantly agreed to the requirement of signing over ownership of my existing plates to Honda Financial for the duration of the lease. Four and a half hours. Seemingly millions of forms, more waiting, and finally they tell me that I cannot take the car home today. More discussions. Five. Plus. Hours. At this point I'm cooked and we finally leave the dealership with the understanding that the car would be ready for pickup the following day. I went home and started crunching numbers myself after looking up and reading about exactly how leases work. And I was incredibly enlightened as a result. And beyond uncomfortable with the process. I also poked around to see what others' recent experiences with Herb Chambers Honda of Westborough had been like (check their FB page, FYI). Yet more enlightenment. And increasing unease with the whole transaction. After an evening of family discussions and a few morning conversations with select co-workers, I ultimately decided to back away from the transaction and went in the next afternoon to cancel. I was reassured that my cash deposit would be refunded the next day and that everything was "all set". On the third day (after an additional trip to Westborough and multiple phone calls), the cash was finally returned to my account, thereby ending what was, quite frankly, the WORST experience of my car buying life. I went to another local Honda dealership a couple of days later and I'm now the proud OWNER (not LESSEE) of a brand-new, black-on-black, 2013 CR-V. With the payments that I originally claimed were correct and rates that don't make me want to throw up. All in all, after two trips to the second dealer (one to test drive and start the sales process, the second to sign final paperwork and take delivery) I spent less than two hours at this dealership. TOTAL. I cannot, in good faith or clear conscience, ever recommend Herb Chambers Honda to anyone. More

Experience was great. Everyone was very nice and helpful. Can't find service like this everywhere. I will definitely come back in the future. Ricardo did a great job. Can't find service like this everywhere. I will definitely come back in the future. Ricardo did a great job. More

Overall, my experience at Honda was excellent. Upon arrival I was greeted by a very courteous and efficient receptionist and introduced immediately to David Yang. He was polite, professional, and genu arrival I was greeted by a very courteous and efficient receptionist and introduced immediately to David Yang. He was polite, professional, and genuine. I appreciated the fact that he shared a little bit about who he was and also wanted to know a bit about me and what my needs were in regard to a new vehicle. David shared with me the benefits of both leasing and buying a vehicle and assisted me in the decision process of figuring out which would best suit my needs at this time. His information was clear and concise, thorough and complete. During our test drive, David continued to provide information and direction relating to the functions of the vehicle. Once deciding upon a vehicle, David assisted in negotiating a trade-in on my current vehicle and an acceptable leasing contract on a new vehicle. David and Honda assumed the responsibility of managing all the paperwork relating to the registration , license plate, inspection, etcetera. The day I picked up my vehicle, David Yang spent nearly 2 hours reviewing features of the car and helping me set up the Blue Tooth. I received 2 follow up phone calls , one the day of and one the day after I picked up my car. Generally speaking, I felt assistance rather than pressure, something I always dread when going to a car dealership. I have to state that this is by far the best experience I have ever had purchasing a vehicle. I will and have already recommended David Yang and Herb Chambers Honda of Westborough to several co-workers. And of course, I plan to return in 3 years! More