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Herb Chambers Honda of Westborough

Westborough, MA

4.9
2,977 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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350 Turnpike Rd, Rte. 9

Westborough, MA

01581

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Showing 2,977 reviews

October 23, 2013

Rich really helped me out a lot. I went to other dealers and they wouldn't try to help me at all because I'm young. Rich spent a lot of time with me and worked hard to try to get me the car I wanted. My fr More

by Alex222
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Merlino
Oct 24, 2013 -

Herb Chambers Honda of Westborough responded

Alex, Thank you for taking the time to write this fantastic recommendation! I'm so pleased to hear that Rich was able to provide you with a helpful and enjoyable experience while purchasing your new vehicle. I will be sure to share your kind words with Rich as I know he'll greatly appreciate it. Thank you for trusting us for your purchase and we look forward to serving your automotive needs for many more years to come! Sincerely, Tom Van Fechtmann General Manager Herb Chambers Honda of Westborough

October 23, 2013

Tony has greeted me with a friendly smile and attended to my appointment in a timely manner. He made sure that I was comfortably settled in the waiting area. Beyond his call of duty, he even helped me conn More

by shenshenwu
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 24, 2013 -

Herb Chambers Honda of Westborough responded

I sincerely appreciate you taking the time to share your experience with Tony here at Herb Chambers Honda of Westborough. I'm honored by your kind feedback and so happy that Tony was able to provide you with such great service. We aim to provide each guest with the best customer experience and Tony is truly a testament to that. I will be sure to share your kind words with him. Thank you for your business and we look forward to serving all of your automotive needs for many more years to come! Sincerely, Tom Van Fechtmann General Manager Herb Chambers Honda of Westborough

October 22, 2013

This was my first time buying a car at Herb Chambers Honda of Westborough and it will not be the last. Yury Menaker made the entire experience so pleasant that I don't need to approach buying a car with More

by GGGGGGGGGGGGGGGGGGG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 23, 2013 -

Herb Chambers Honda of Westborough responded

Thank you for taking the time to write this fantastic review and give our dealership such a wonderful 5-star rating. I’m so pleased to hear that your first experience with Yury went so well and that we provided you with such memorable service. Thank you again and we look forward to serving all of your automotive needs for many more years to come! Sincerely, Tom Van Fechtmann General Manager Herb Chambers Honda in Westborough

October 22, 2013

Tony is excellent to work with!! We have two Hondas and every time we bring our cars in to be serviced we make sure to ask for him. He is super knowledgeable and really helpful. We know we can always count More

by jlaroche
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 22, 2013 -

Herb Chambers Honda of Westborough responded

I sincerely appreciate you posting such great comments about your experience with Tony here at Herb Chambers of Westborough! We work very hard to provide our guests’ with the best customer service, and it is always a delight to read that one of our team members is exceeding our guests’ expectations. Thank you for your business and we look forward to serving your automotive needs for many more years to come! Sincerely, Tom Van Fechtmann General Manager Herb Chambers Honda of Westborough

October 22, 2013

We had a great experience at Herb Chamber Honda. Yury was our sales rep, he did a wonderful job in locating a vehicle that met our needs. Yury was very knowledgeable in the product. There was no pressu More

by MarkBusekroos
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 22, 2013 -

Herb Chambers Honda of Westborough responded

Thank you, Mark, for taking the time to share this fantastic review! I'm thrilled to hear about your positive experience with Yury. We strives to provide our guests with the best customer service and Yury is truly a testament to that. Thank you for your great recommendation and we look forward to serving your automotive needs for many more years to come! Sincerely, Tom Van Fechtmann General Manager Herb Chambers Honda of Westborough

October 22, 2013

I highly recommend Yury Menaker as a sales person. When shopping for a used Civic, he helped me pick the right vehicle and also worked hard to get me a great deal. More

by HondaFan79
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 22, 2013 -

Herb Chambers Honda of Westborough responded

Thank you for taking the time to share your experience with Yury. Everyone here at Herb Chambers Honda of Westborough is dedicated to your 100% satisfaction. Yury is truly a testament to that as he strives to make the car buying experience as enjoyable as possible for all of his guests. I will be certain to share your kind words with Yury as I know it will make his day! We greatly appreciate your recommendation and we look forward to serving all of your automotive needs for many more years to come. Sincerely, Tom Van Fechtmann General Manager Herb Chambers Honda of Westborough

October 22, 2013

Sam Hendricks took up my case from the beginning. I was very pleased with his attentive and upbeat demeanor even though I was a tough customer. He very much tried to meet my expectations by offering to wo More

by SANAttl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 23, 2013 -

Herb Chambers Honda of Westborough responded

Thank you for taking the time to post such a kind review. Everyone here at Herb Chambers Honda of Westborough strives to go above and beyond for our guests, and I’m so glad Sam was able to make purchasing your new Honda Odyssey as smooth and enjoyable as possible. I’ll be sure to share this feedback with Sam as I know he will appreciate the time you took to write it. Thank you once again for your business and your great recommendation. Happy driving and we look forward to the opportunity to serve your automotive needs for many more years to come! Sincerely, Tom Van Fechtmann General Manager Herb Chambers Honda of Westborough

October 22, 2013

From the first interaction with Rich Merlino on the phone, I liked his energy. He was very personable with a good sense of humor. He contacted me regarding trading in my vehicle for a newer model. I More

by jenwagner3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Merlino, Adam Tremblay
Oct 23, 2013 -

Herb Chambers Honda of Westborough responded

Jen, I cannot begin to tell you how much we appreciate your feedback and support. At Herb Chambers Honda of Westborough we believe that exceptional customer service is a critical component to the continued success of our dealership. It is great to know that this belief held true through you and your husband's experience with Adam and Rich. We value your business and look forward to serving your automotive needs for many more years to come! Sincerely, Tom Van Fechtmann General Manager Herb Chambers Honda of Westborough

October 22, 2013

Sam hendricks was a great sales consultant. He went above and beyond. After I purchased the car he followed up every single day with me until everything was figured out. The whole time he had a great attitud More

by emry5843
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ricardo Deoliveira, Adam Tremblay
Oct 23, 2013 -

Herb Chambers Honda of Westborough responded

Thank you, Emry, for the 2 thumbs up! At Herb Chambers Honda of Westborough we believe that exceptional customer service is a critical component to the continued success of our dealership. It is great to know that this belief held true through your experience with Adam, Sam, Ricardo and Chris. I will be certain to share your very kind words. We value your business and look forward to serving your automotive needs for many more years to come! Sincerely, Tom Van Fechtmann General Manager Herb Chambers Honda of Westborough

October 21, 2013

Rich Merlino was very comfortable to do business with. No sales pitches or gimmicks most other dealers use. He was honest and straight with me and I appreciate that kind of saleman. More

by paul7084
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Merlino
Oct 21, 2013 -

Herb Chambers Honda of Westborough responded

Thank you, Paul, for taking the time to share your experience with Rich here at Herb Chambers Honda of Westborough. I’m so glad to hear that Rich was able to lead you through the process seamlessly and straight-forward. I want each guest to feel as satisfied with their experience as you do. I will be sure to share your kind words with Rich as I know it will make his day. Thank you for your business and we look forward to serving all of your automotive needs for many more years to come! Sincerely, Tom Van Fechtmann General Manager Herb Chambers Honda of Westborough

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