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Herb Chambers Honda of Burlington
Burlington, MA
2,943 Reviews
Herb Chambers Honda of Burlington is a proud recipient of the President’s Award by American Honda Motor Co., Inc. Recognizing top-ranking Honda dealerships across the country, the award is considered Honda’s highest dealership honor and is based on a candidate’s achievement of excellence in all areas of the dealership’s operation. Customer service and satisfaction, sales, training and facilities are all evaluated as criteria for the recognition. Visit us today to experience our award winning service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,943 reviews
January 21, 2007
Seems that my experience was not unusual. I had used this dealer for service of a Honda bought in PA years before, and was generally happy with the service department. So when it was time to buy a new this dealer for service of a Honda bought in PA years before, and was generally happy with the service department. So when it was time to buy a new car for the wife, I figured that this would be a logical place to go. We were looking all over for a particular color of car, and when we spoke to the saleswomen on the phone, she said they had it, and we could come by to see it that evening. So we discussed the deal I was looking for, I arranged with her that we would come by (about 20 miles away) at 5pm, and she agreed. About 5 minutes before I actually arrived, I got a message that the car was sold and no longer there. I was extremely unhappy with this, in light of the distance I had to travel to get there. Their attitude is that they can't just hold cars, since people cancell appointments all the time. Since I had not, in fact, cancelled my appointment, and was standing in their showroom, that seemed like a silly arguement to make to me. They basically made me feel like they were not concerned for my business, and would do nothing to try to make me happy. I hope they sell lots of cars, but they will never sell me a car or service my cars again. With all their business, I'm sure it doesn't matter to them, but I cannot imagine ever being in a position to let a customer walk out of my place of business feeling that way. More
by abeisman
September 27, 2006
The salesman has no sense of time, late at my appointment. When the manager came and talked about the pricing, the manager was rude and arrogant. I ended up buying my Civic at different dealershi appointment. When the manager came and talked about the pricing, the manager was rude and arrogant. I ended up buying my Civic at different dealership on the really next day. It was totally waste my time to go and see them. I would NEVER do anything business with this dealership. More
by bchan77
August 17, 2006
Josh was nice but it boiled down to a pressurized hard sell. He was intent that I buy the car today, and would not give a test drive until we had worked out the numbers. I was disappointed that I was ex sell. He was intent that I buy the car today, and would not give a test drive until we had worked out the numbers. I was disappointed that I was expected to negotiate the price of a car I did not know well enough. The $3,000 surcharge over MSRP was also a turnoff, but I'm a capitalist -- I can appreciate market demand -- so all I'll say is that Herb Chambers seems expensive. (Given they have 4 dealerships, I guess they're expert at extracting money from customers!) I was certain I would not get a good deal there. More
by Buckminster
Employees Worked With
Joshua McCarthy
