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Herb Chambers Honda

Boston, MA

Overview
Employees
Reviews
Vehicles
4.8
2,463 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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720 Morrissey Blvd

Boston, MA

02122

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Showing 2,463 reviews

September 27, 2023

Building needs to be updated, a better waiting area, an area to buy food and better Wifi. More

by eddie.fig1241
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean
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Sep 28, 2023 -

Herb Chambers Honda responded

Hi Eddie! Thank you for sharing your feedback and suggestions for improving our building and services. We greatly value your input, as it helps us enhance the experience for all our visitors. Your feedback is invaluable to us, and we appreciate your patience as we work towards these improvements at Herb Chambers Honda In Boston! Safe travels!

September 26, 2023

Lotta needed maintenance work carried out successfully. Overnight work necessitated dealer providing complementary Lyft rides for me. Only fly in the ointment was a new battery was installed before they di More

by daniel.kirschner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nelson
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Sep 27, 2023 -

Herb Chambers Honda responded

Hi Daniel! We're glad to know that our team at Herb Chambers Honda In Boston was able to assist with your maintenance needs. We apologize for the inconvenience regarding the battery and inspection sticker situation. Your feedback is appreciated as it helps us improve!

September 26, 2023

Amazing service here at Honda! Great advisors and technicians 10 out of 10 service. I would highly recommend!!! More

by ayxac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susan Tarquini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 23, 2023

I would like to recognize the efforts of Sean DeSilva who was my service advisor. More

by Bhavani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean DeSilva
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Sep 25, 2023 -

Herb Chambers Honda responded

Thank you for the kind review - we'll be sure to pass it along to Sean! We appreciate you visiting us here at Herb Chambers Honda In Boston and hope to see you again next time!

September 23, 2023

Above and beyond customer service/care, as always! Nelson Castillo is very professional, caring and personable 😁👍 More

by Angie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nelson Castillo
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Sep 25, 2023 -

Herb Chambers Honda responded

Angie, we're delighted to know that Nelson provided you with exceptional service during your recent visit here at Herb Chambers Honda In Boston. Thanks for the review and your continued support!

September 21, 2023

Service Advisor Sean DeSilva is excellent and very professional. He has in-depth expertise with Honda vehicles, and he takes the time to go through your service history to give you an accurate and hon More

by Duke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean DeSilva
Report | Print
Sep 25, 2023 -

Herb Chambers Honda responded

Hey Duke, thank you for the positive review! We're delighted to know that Sean provided an excellent service experience at Herb Chambers Honda In Boston. We appreciate your recommendation and see you again! Have a great ride!

September 21, 2023

Honda service at the Dorchester dealership is outstanding. Even when I was leaving the parking lot, a staff member sitting outside got up to help me navigate my way out. And the Lyft service was More

by JAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susan Tarquini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 22, 2023 -

Herb Chambers Honda responded

Hi Jak! We're delighted to know that you had an outstanding experience at our Dorchester dealership. It's great to see Tony, Sean and the rest of the team could assist in making your visit smooth and efficient! Thanks for choosing Herb Chambers Honda In Boston.

September 20, 2023

Everyone is knowledgeable and very friendly, my service was completed in a reasonable amount of time More

by Heather
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susan Tarquini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 21, 2023 -

Herb Chambers Honda responded

Hey Heather, thank you for the positive review! We're pleased that our team provided you with great service during your visit. We'll see you next time at Herb Chambers Honda In Boston! Safe travels!

September 19, 2023

I was going here for service since 2021. After 2 years of going here, my Honda CRV's LED tail lights had an issue. Since the vehicle was still under warranty, I went there to check this out. More

by sonu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Susan Tarquini
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 20, 2023 -

Herb Chambers Honda responded

Thank you for the review, Sonu. I'm disappointed to hear that your recent experience wasn't up to our usual standards and sincerely apologize for any confusion or misunderstanding that occurred during your visit. Please contact me directly so we can discuss the situation further and work toward a resolution. Respectfully, Tom Pasquarella - General Manager - tpasquarella@herbchambers.com

September 19, 2023

I had a great experience at Herb Chambers. I felt I was talking to a friend when working on getting a car to fit my needs, She was caring a listened to me. I also had a good experience with th More

by Fibish2007
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Makayla
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Sep 20, 2023 -

Herb Chambers Honda responded

We're so glad to know you had a great experience at Herb Chambers Honda In Boston! It's wonderful that our team was able to assist in finding the perfect car for your needs. We appreciate your trust and look forward to serving you again soon, whether it be sales or service!

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