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Herb Chambers Honda
Boston, MA
2,462 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 11:00 AM - 5:00 PM
Parts
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
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Showing 2,462 reviews
June 23, 2015
Victor Olivares 5 stars!!!! I visited this dealership yesterday , victor was very helpful ,he answered every single questions I have. He was very nice , I got my Honda CR-V in my I visited this dealership yesterday , victor was very helpful ,he answered every single questions I have. He was very nice , I got my Honda CR-V in my first visit. I definitely recommend this dealer! More
by Tian en ruan
Employees Worked With
Victor Olivares
June 23, 2015
Where do I begin? Coming from an hour and half a way, the ONLY reason we came to this dealership was to look at a specific car they had on their website. They did nothi Coming from an hour and half a way, the ONLY reason we came to this dealership was to look at a specific car they had on their website. They did nothing to help me put a hold on the car, or down payment, or even full out purchase the car over the Internet or the phone. over the phone I made a big deal about only having to go in once, twice if absolutely necessary to pick up the car. (It ended up being 3+ times) We waited all day on Father's Day as there was only one finance guy even though we had made an appointment to be seen. (We were there from 11am until 3pm ) We also told them how we wanted to make this go as fast as possible so we waited 2+ hours to finally see the finance person. The finance person didn't even know why we were told to wait because he said it could be hours until he hears from the bank and suggested we go home and come back tomorrow afternoon to finish the paperwork and pick up the car. So we did. When we came back we were quickly seen and finished the paperwork and got a great rate. But then they said they would need to get the car inspected and checked over again and it would be about 1-2 hours. So we told them we would go to lunch locally and come back in about an hour. An hour later we are told it won't be ready until the following day. We were upset to say the least and they said to call before we came in. So the next day we call and they say it will be ready around 1230 or 1pm. We arrived at 1230. After waiting about 20 minutes we were told that the car still isn't ready and wouldn't be ready for another day! We had to move around appointments, pay tons of money in gas, and waste our time, plus put mileage on our car! Hours and hours of our time! So now supposedly they will drop it off at my wife's work in Plymouth tomorrow at 5pm. We are so close to returning the car - it's rediculus! Not to mention the hoops we had to jump through because they originally took our personal checks for a down payment and then the next day we had to void those and go to the bank for a bank check and then we had to fight with the bank and with them because they charged our debit card almost $1,000. This place is shady, unprofessional, and not easy to buy from! Never go here! I will say that Saurav our sales guy and Mohammed the finance guy were great and did everything they could. I think Saurav and Mohammed should be running the dealership because they went above and beyond. More
by H&K
Employees Worked With
Mohammed Denny
June 10, 2015
Responsive Salespeople I purchased a 2015 Honda Ex-L. I worked closely with my salesperson Saurav. He and his manager heard what was important to me in getting a deal done a I purchased a 2015 Honda Ex-L. I worked closely with my salesperson Saurav. He and his manager heard what was important to me in getting a deal done and we came to an understanding quickly. The closing process was painless ( having been through this before I knew the value of additional warranties and was able to quickly make decisions on them). . More
by mikehj
Employees Worked With
Mohammed Denny
May 25, 2015
Great overall experience Hasan was a true gentlemen when it came to helping me find the right car. He made me feel comfortable and not pressured into buying a car immediatly. Hasan was a true gentlemen when it came to helping me find the right car. He made me feel comfortable and not pressured into buying a car immediatly. He even walked with me to the car insurance place next door and helped facilitate the application process! More
by Vinleb
Employees Worked With
Hasan
April 29, 2015
EXTREMELY HORRIBLE February 26th: I purchased my Honda Accord. After waiting for over two weeks and despite of the horrible experiences, I bought it. I had to spend 3- February 26th: I purchased my Honda Accord. After waiting for over two weeks and despite of the horrible experiences, I bought it. I had to spend 3-4 hours for transportation many times just to get to my work and their showroom after constantly being turned away. I have worked in the customer service industry and I am decent enough not to name people out here. But I was promised by two managers numerous things which never happened. All they did was lie to me over and over and over again. The GM promised me compensation if I bought the car. Nop LIE AGAIN .... a BIG ONE. The customer service representative keeps on calling me to ask if I am still in the market to buy a car. When I say I bought one but would like to talk to GM....it NEVER happens. I emailed the corporate to complain about my issue and they never got back to me. I learnt it the hard way folks. NEVER EVER DO BUSINESS WITH THEM. You will find yourself tangled in a web of lies. There are much better dealers around please shop and do your research. More
by HappyBuyer
April 28, 2015
Bought a new Honda - Elaine, Rockland, MA I bought a CR-V and loved how fast the process was...........my time is limited and my dealers professionalism was great and he was very accommodating I bought a CR-V and loved how fast the process was...........my time is limited and my dealers professionalism was great and he was very accommodating............thanks.........Elaine More
by Lanie
Employees Worked With
Eric Poulson
April 21, 2015
Poor treatment of Internet customer I utilized the Internet to do my preliminary shopping for a CRV and found this dealership to be very slow to respond to my questions, sometimes waitin I utilized the Internet to do my preliminary shopping for a CRV and found this dealership to be very slow to respond to my questions, sometimes waiting 3 days to respond. They were also reluctant to give me the numbers I asked for in writing until being asked multiple times for the same numbers. I was told that I was not a priority because I was not in the showroom--really!. I also completed a credit application online and have never heard back from them. My credit rating is over 790! While their pricing was competitive, I chose to purchase from another dealer who consistently treated me like a valued customer. More
by Internetshopper
Employees Worked With
Phylisha Hammett
April 17, 2015
Bought a 2011 Mazda 3 Great service! We went to three different dealerships. Came back to this one, and bought it feeling great about the price and quality of the car. Now Great service! We went to three different dealerships. Came back to this one, and bought it feeling great about the price and quality of the car. Now, one year later, still very happy! Thanks, Patrick Comerford! More
by firstcar_coupleinboston
Employees Worked With
Patrick Comerford
April 06, 2015
great My girlfriend and I were looking to purchase a first car together when we found a 2012 civic si being sold here. He brought us for a test drive and in My girlfriend and I were looking to purchase a first car together when we found a 2012 civic si being sold here. He brought us for a test drive and incouraged my lack of skill when it came to a manual car. After words victor put in his all to give us an amazing price on the car. He went above and beyond expectations to get us in the car we wanted ever so much. If I had to purchase another car I would come back to him in a heart beat. Genuinely cares about the customer More
by yomega94
Employees Worked With
Victor olivares
April 05, 2015
Bought New Car I just bought my first car from this place, lucky me I had a very friendly dealer in this place ( Patrick ) the over all of my very first buying car w I just bought my first car from this place, lucky me I had a very friendly dealer in this place ( Patrick ) the over all of my very first buying car was totally awesom and get help in nice and professional manner at the whole process of buying, thank You Patrick and the people I met there all are highly professional, great job!!! Definitely I will buy another car soon to my wife from this place. Thank You More
by Yohannes
Employees Worked With
Dewayne Holman
