Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Herb Chambers Honda
Boston, MA
2,462 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 11:00 AM - 5:00 PM
Parts
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Filter Reviews by Keyword
By Type
Showing 2,462 reviews
September 08, 2015
Best deal, least pressure!! My salesperson, Hudson at Herb Chambers, was the best. He gave me the most on my trade-in and the best overall deal to start out (the other dealership My salesperson, Hudson at Herb Chambers, was the best. He gave me the most on my trade-in and the best overall deal to start out (the other dealerships ended up saying "we can't beat it") and best of all, he didn't pressure me or play games or use typical car sales tactics like many of the other dealerships tried to do. He was honest, straightforward, and personable. He followed up when he said he would, but didn't pressure me AT ALL. It is the best car buying experience I've ever had. I'd highly recommend working with Hudson at this dealership. And don't give in to other dealerships that try to pressure you. The finance dept could use some training. They didn't know that it was MA law that I couldn't transfer plates if I changed the title to 2 names instead of the one that was on my trade in. Ended up costing me $50 but I still got a great deal. More
by Dawn L.
Employees Worked With
Hudson Charles
September 03, 2015
Very Disappointed Been leasing with Honda since 2005. I'm currently leasing a 2012 Civic which is due to be returned 11/1/15 called Honda in Boston i was given a day an Been leasing with Honda since 2005. I'm currently leasing a 2012 Civic which is due to be returned 11/1/15 called Honda in Boston i was given a day and time to come and discuss my options. My intentions were to sign a new lease...unfortunately due to my bankruptcy last year my APR, down payment and monthly payment were going to be way to high for me to afford....so Jose Yapul suggested I finance a used car which i agreed on ever since he said that i been waiting patiently to hear from him...has not given me a call or an update, texted him several times and he said he was working directly with the best of the company his finance manager as of today he still hasn't contacted me nor has he called me and its been a whole month. Last text i sent to him i expressed the lack of interest in helping me and if he couldn't help me to just let me know so that i can proceed to go somewhere else to buy a car.....still no answer...very surprised since i never had to deal with this type of customer service with them. Just because my credit is poor and my score is low due to the bankruptcy at this moment you would expect some type of consideration being a long time customer and if he couldn't help me to be upfront and honest about it and not just ignore my calls and messages. Never again would i do business with Honda. Lucky for me yesterday i was able to purchase a 2012 Accord ELX that ill be able to afford no thanks to you JOSE YAPUL!!! very disappointed customer. More
by Judith
Employees Worked With
Jose Yapul
August 30, 2015
Rich S -- 2015 Honda Accord Sport i just recently purchased a vehicle from this dealership. The communication, knowledge and experience is top notch. From the beginning inquiry online i just recently purchased a vehicle from this dealership. The communication, knowledge and experience is top notch. From the beginning inquiry online to the sales manager (Ed Hohmann) getting me to a fantastic salesmen (Eric Poulson) which in turn got me into my vehicle of choice, and the finance manager (Mohammed Denny) that handled everything thru the process. This trio is amazing, nobody can do it better. If your in the market for a new Honda this is the only place you want to go. These guys went over and beyond my expectations, from start to finish, I will always be a Herb Chambers Honda customer..thank you again to all of you. More
by Rich S
Employees Worked With
Ed Hohmann, Eric Poulson , Mohammed Denny
August 28, 2015
Eric is great sales guy everything else was horrible! I met with Eric yesterday evening. Nice guy and a good salesman. Called this morning with some questions for Eric. I was treated incredibly disresp I met with Eric yesterday evening. Nice guy and a good salesman. Called this morning with some questions for Eric. I was treated incredibly disrespectfully and rudely by the person answering the phone. After SIX calls still couldn't transfer me and wanted to argue about who I wanted to speak with.WORST customer service experience I have EVER had! More
by Wilamantic
Employees Worked With
Eric Poulson
August 13, 2015
An excellent experience Coming from a bad experience at Herb Chambers Toyota Boston I was at first reluctant to go to HB Honda Boston to buy a pre-owned vehicle. With great s Coming from a bad experience at Herb Chambers Toyota Boston I was at first reluctant to go to HB Honda Boston to buy a pre-owned vehicle. With great surprise, everything was fantastic and the experience was overall excellent. Mr Dewayne Holman was amazing and I will definitely recommend dealing with him to anybody. Good job, man! More
by Ben
Employees Worked With
Dewayne Holman
August 08, 2015
Eric Poulson--Salesman for everyBODY I generally don't go into car dealerships as I don't enjoy the cheesey salesmen/tactics. Eric was a pleasure--personable and not pushy. I would highly I generally don't go into car dealerships as I don't enjoy the cheesey salesmen/tactics. Eric was a pleasure--personable and not pushy. I would highly recommend him to anyBODY and everyBODY. There is noBODY that compares to Eric and his BODY of work is second to none More
by Hogan7
Employees Worked With
Eric Poulson
July 24, 2015
Customer service doesnt exist here My wife, 10 month old son and myself went to buy a car from this dealership. They had a car that we were looking for, great price and low miles. The s My wife, 10 month old son and myself went to buy a car from this dealership. They had a car that we were looking for, great price and low miles. The sales person at first was friendly and outgoing. Went for the test drive and apparently we weren't the only couple to want to purchase this car. Pre owned car but again with very low miles. The sales person that was taking care of us was pressuring us into the buying the car because he was afraid to lose the sale. I liked the car and so did my wife. We handed him the down payment and as soon as we signed the paperwork, he left my wife and I waiting for the finance manager. Didn't mention anything to either one of us that we were waiting on someone else to finish up more paperwork. As we waited, he started up the computer next to his desk and took another couple. He didn't excuse himself, didn't tell us we were going to be waiting an hour and half for someone else, went to greet the next customer as if we weren't at his desk. He only cared about meeting his quota. It's been a month now and I haven't heard from him or the dealership thanking me for the business. I WILL NEVER GO BACK. When I went to pick up the car, handed me the keys and said "thanks" and walked the other direction. I regret spending my time and money here More
by icris617
July 10, 2015
Long Story Short I went to Herb Chambers Honda of Boston to purchase a preowned 2015 Honda CR-V. I got a deal I was comfortable with and was able to take the car home I went to Herb Chambers Honda of Boston to purchase a preowned 2015 Honda CR-V. I got a deal I was comfortable with and was able to take the car home that day. In the week that followed, I learned that there was a title issue with the vehicle, which meant I would not be able to get an updated registration until the dealership received a new title. Frustrating to say the least, the situation was further exacerbated by the initial complete lack of communication and follow-through from salesman Rob Campagna. We had to call constantly to get any sort of update. Long story short, four weeks from the initial purchase, General Manager Ian Miller offered to replace the preowned CR-V, that had been sitting in my driveway undriven for three weeks, with a brand new 2015 CR-V for the exact same price. Though lacking initially, this dealership made right a poor situation and I can say that I absolutely love my new car. More
by alisonsenior
July 06, 2015
courteous I wasn't sure how rolling over one leased vehicle to a new one would go. Victor Oliveras handled the transaction efficiently. Happy to be driving a H I wasn't sure how rolling over one leased vehicle to a new one would go. Victor Oliveras handled the transaction efficiently. Happy to be driving a Honda. More
by mkrcompton
Employees Worked With
Victor Oliveras
July 01, 2015
Great Experience Victor Olivares was great. He made my buying experience very easy and simple. Everyone was terrific, I will definitely recommend him and the dealers Victor Olivares was great. He made my buying experience very easy and simple. Everyone was terrific, I will definitely recommend him and the dealership to other people. More
by Meghan
Employees Worked With
Victor Olivares
