Herb Chambers Honda

No surprises; easy service visit I had an appointment just for an oil change and tire rotation, which was completed on time. And they also alerted me that the battery life is low and I had an appointment just for an oil change and tire rotation, which was completed on time. And they also alerted me that the battery life is low and needs to be kept an eye on, possibly to be replaced in 6 months. That's helpful advice that goes above and beyond the basic service. More

periodic maintenance i get good service which is why I return and also when I was replacing a Honda Accord with a Honda CRV I choose to purchase from Herb Chambers Honda o i get good service which is why I return and also when I was replacing a Honda Accord with a Honda CRV I choose to purchase from Herb Chambers Honda on Comm Ave because of the service. More

Excellent service Have been very pleased with the service, beginning with Teresa at the Service desk, who understands what needs to be done and can explain clearly the Have been very pleased with the service, beginning with Teresa at the Service desk, who understands what needs to be done and can explain clearly the work that has been done. More

Best Dealer I have ever Used I bought my latest car from this dealer because I liked their service so much. I will have to admit that one of the things I really like is that they I bought my latest car from this dealer because I liked their service so much. I will have to admit that one of the things I really like is that they always clean the car when I bring it in. More

Very satisfied The only thing I would recommend is showing the customer the filters that they said needed to be replaced. I had no way of knowing whether this was so The only thing I would recommend is showing the customer the filters that they said needed to be replaced. I had no way of knowing whether this was something that really needed to be done or not. More

Amazing Car Buying Experience My experience at Herb Chambers Honda in Boston was the best car buying experience. The staff were extremely nice. My salesperson, Victor Olivares, was My experience at Herb Chambers Honda in Boston was the best car buying experience. The staff were extremely nice. My salesperson, Victor Olivares, was awesome and went above and beyond! More

Tereza is very nice. Tereza was my service advisor. She was very nice The car was taken car of very quickly and came back very clean. She was very nice. I came in f Tereza was my service advisor. She was very nice The car was taken car of very quickly and came back very clean. She was very nice. I came in for warranty work. What I don't understand is the disconnect between the service and parts department. I used to be one of the foremen at Acura of Boston in the 90s. If a customer asks for a price quote, we gave them a price quote. When I call Herb Chambers, I have to talk to the parts department then talk to the service department to get a price quote for a job. Times have changed. Thought it was odd when the service department could not quote me a price for work to be done. While I am commenting, I still have a bad taste in my mouth from the sales department from 2002. The 2003 Accords were coming out, new body style and Herb Chanbers would not take even $1 less than sticker. How many dealerships did Herb Chambers have back then? He has over 50 now. Was it worth it to lose a sale and have a potential customer customer walk out the door to Honda Cars of Boston where they negotiated the price, by about $1,500 I might add? We bought 2 cars from them. We only drive Honda products, was an Acura tech and I currently work down the street from your dealership. I potentially could buy a car from your dealership but price negotiating is a big thing for the consumer. Next year we may be in the market for a new Honda. More

Great experience I've always had a good experience at Herb Chambers Boston initially when I purchased my 2013 Accord and since then in service. Recently I had my car s I've always had a good experience at Herb Chambers Boston initially when I purchased my 2013 Accord and since then in service. Recently I had my car serviced. A very positive experience.Theresa in service is great she has helped me a number of times always communicating well and diligent. Great employee and the service performed was perfect. More

Easy to work with, fair, and, honest. My car was making a weird noise. I called to see if they could help and they had me come right in... no appointment needed. After they had a certified My car was making a weird noise. I called to see if they could help and they had me come right in... no appointment needed. After they had a certified technice and take a look the problem was pretty easily solved and the bottom line: the price charged was more than fair! Thanks again!! More

Great service! I brought my CR-V in knowing there was something wrong with either the tires or the tire pressure monitoring system. The easy fix (nail in tire) was I brought my CR-V in knowing there was something wrong with either the tires or the tire pressure monitoring system. The easy fix (nail in tire) was quickly diagnosed and corrected. Unfortunately, on the drive home, the tire pressure indicator light came back on. I called and spoke with Susan,my service rep, and she had me come right back, and got my car back in for a closer look. Ultimately, three of the four sensors in the tires were found to be defective. I was given the choice of rescheduling a visit, or, if I could wait, they would fix all three that afternoon (I waited!). Susan was fabulous throughout (I should mention this was the Saturday before Thanksgiving, and everyone was hopping busy). I really appreciate that everyone wanted to make sure my car was really fixed and good to go; and that Susan communicated with me every step of the way. My car made it to Plattsburg and back Thanksgiving weekend, and is running great! More