Herb Chambers Ford of Westborough - Service Center

Never buy a vehicle here I bought a certified Ford Escape( fully loaded ) at herb chambers. The day I bought the vehicle while driving back home, I could hear wind noise on sp I bought a certified Ford Escape( fully loaded ) at herb chambers. The day I bought the vehicle while driving back home, I could hear wind noise on speeds upwards of 55 miles. The noise bothers me all the time, it's like a window is cracked. I've been to the dealership five times. One time they looked at it. Second time their technician didn't show up. Third they resealed the wind shield. Forth they again had someone look at it. Fifth is today, they called the wind shield experts who tried to fix it but no solution. Now they are calling me again to check one more time. I live 35 miles from dealership and have found balky given up. Great job! Herb chambers. Keep it up! More

No technician able to fix or diagnose transmission problems There is no qualified Transmission Tech available at this dealership. I had a service scheduled in October 2016, waited for the day for 2 weeks, day There is no qualified Transmission Tech available at this dealership. I had a service scheduled in October 2016, waited for the day for 2 weeks, day before the service we suddenly concluded that there is nobody there to diagnose my problem with transmission.... and there is no point to bring the car in. Service Personnel is very friendly and helpful, no problems with that. Management needs to re-think their hiring/compensation strategy so that qualified techs would be willing to work for Ford. More

Completely ignored I made appointment a week in advance. I made it online then called to assure they had a shuttle to take me to work so I an leave my vehicle all day. N I made appointment a week in advance. I made it online then called to assure they had a shuttle to take me to work so I an leave my vehicle all day. No mention of it online. I had an 8;15 appt and arrived by 8;10am. The first person at the desk to lift his head asked me to wait a minute because his service orders were more important. The next person came out of a back office, greeted me. I said I would need the shuttle, was told they were in Worcester, which would have made me late for work. Then he picked up a call right in front of me as if I was not there at all. I walked out. Now all the other local dealers are booked for another week so it will be longer for me to service my Ford and they are not near my office so I rent a car or take a day off. Thank you! More

Awful service Awful customer service when dealing with the service department. Had multiple recalls that needed to be done on my car and each time they broke someth Awful customer service when dealing with the service department. Had multiple recalls that needed to be done on my car and each time they broke something. One recall they snapped my glovebox and e other they did not screw back on my door panel; not the service you would expect when getting a mandatory recall done. Asking simple questions about warranty issues gets you a sarcastic and care free answer from the service manager. When speaking with the general manager about my concerns he stated since I didn't buy the car there and he didn't make a profit he has no interest in my concerns and doesn't care how poorly treated I am by his staff. The recalls sent to me said go to the nearest authorized for dealer, but apparently Herb Chambers is exempt and will only care about you if they are taking money out of your pocket. Would never refer anyone to bring there car here for service. More

Very slow services Brought in my 2013 Explorer. Had an appointment for 7:30 AM on Tuesday. After being told I would be called before lunch, I came to find out they did Brought in my 2013 Explorer. Had an appointment for 7:30 AM on Tuesday. After being told I would be called before lunch, I came to find out they didn't even get my car in to look at it til 3:30pm. Communication at the dealership is very poor. I had to call them each time they told me they would call me. Took 3 business days to fix my breaks. Will look for another dealer to have future repairs. More

Disappointed with attitude of service dept. Have always been very pleased with my experience with Herb Chambers Ford of Westborough and have given them excellent reviews to my friends until toda Have always been very pleased with my experience with Herb Chambers Ford of Westborough and have given them excellent reviews to my friends until today 6/25/15. My Ford Explorer's back rear door was not functioning properly. I took it in and they found that it needs a new motor at a price of $710.00. Which with 51,323 miles is not what I would expect with a 2012 car. I talked with the service manager and was told that is what it is. Asked to talk to the General manager and he went to talk with him. I was told (not in a good way) he would not talk to me and would say the same thing. I believe this is very unprofessional, rude, and surely not good customer relations. The service manager is Mike Caico. Jim from Sudbury MA More

Stay away from this dealership!!! I received a 2014 Stay away from this dealership!!! I received a 2014 Ford Flex with defects that the dealer prep. and saleman doing the deliver ignored. Had the F Stay away from this dealership!!! I received a 2014 Ford Flex with defects that the dealer prep. and saleman doing the deliver ignored. Had the Flex back in the service dept. less than 14 hrs. after taking delivery. They couldn't fix the problem but did promise me a car when they going to fix it because it would take them a whole day to disassemble the interior of my brand new car to fix it. Over 2 1/2 weeks later and after many calls to the service and parts dept. I find that they have received a part that needs to be replace, but they never called me to bring it in. When they finally made my appointment and I go it, they have no idea of the promise of a car the service manager made to me and try to charge a rental car to my credit card. I leave with my car because they lied to me on my first visit and they are not going to profit from their screw up. Since then I have been trying to contact the Service Manager the General Manager and the owner of the dealership via email, website web forms and telephone. All my emails are returned undeliverable to the email addressed they provided me. Everytime I call I get a "he's unabvailable" response. Every web form results in a sales email trying to sell me another car. No way am I ever buying another car from this parade of fools. Stay away from this dealership for new car purchases and service!!! More