Herb Chambers Ford of Westborough - Service Center

recent visit My last visit to Herb Chambers Ford was less than pleasant. I had spoken with the manager (Don MacEwen) at the time & he had said my next visit would My last visit to Herb Chambers Ford was less than pleasant. I had spoken with the manager (Don MacEwen) at the time & he had said my next visit would be comped; this was not in my record. I have to say my experience was much more pleasant yesterday. More

Outstanding Customner Service On Friday December 5th we were on our way from Cape Cod to Pittsfield for the Funeral of my wife's sister. We stopped for lunch at the Westborough mas On Friday December 5th we were on our way from Cape Cod to Pittsfield for the Funeral of my wife's sister. We stopped for lunch at the Westborough mass pike service area. When we were ready to continue our trip , my Ford Tauris would not start. Luckily the tow company , Ted's Towing , suggested the Ford dealership. When we arrived it was very clear that this was a busy place. The guys at the desk were already busy customers when Jenn came out her office to assist us. Jenn told us they would not be able to look at the car until Tuesday but will see if she can give a loaner vehicle. As we waited I watched Jenn go out of her way to find a loaner vehicle. We thought we would have find a rental car but Jenn did not give up and she found us a new Ford F150 to continue our trip. Jenn saved us a lot of inconvenience and money. On Monday Mike from service called and sai8d the car would be ready today. It was an odd fuel system part that needed to be replaced. Not too expensive either. We had never been to a Herb Chambers Ford before and we were treated like a "best Customer". Our next vehicle will definitely come from Herb Chambers. More

Everything was done to perfection. Airbag recall, oil and filter change, tire rotation and balance, 4 wheel alignment to correct drifting to the left, exterior detail. My black 2014 Mus Airbag recall, oil and filter change, tire rotation and balance, 4 wheel alignment to correct drifting to the left, exterior detail. My black 2014 Mustang convertible looks and drives like new. More

EXCELLENT SERVICE! Mike made it so easy to have my car serviced!! I was so impressed with everything. I was never in the dark - Mike called me regularly with updates Mike made it so easy to have my car serviced!! I was so impressed with everything. I was never in the dark - Mike called me regularly with updates! He took care of warrantee processing without a hiccup. He was AMAZING! I was truly thrilled with my service experience. Such a relief to have a shop I can trust!! More

4K Service A flawless transaction. Couldn't be happier with the outcome. Scheduled my visit with FordPass - couldn't be easier. And got a quick car wash to bo A flawless transaction. Couldn't be happier with the outcome. Scheduled my visit with FordPass - couldn't be easier. And got a quick car wash to boot. More

Quick oil change I was in and out in a timely matter which I like. The car wash was an extra didn't expect that for just an oil change. I was in and out in a timely matter which I like. The car wash was an extra didn't expect that for just an oil change. More

Great service Even though I do not have a new car they treat me I have one. Friendly, helpful and I also get a car wash. Great to do business with. Even though I do not have a new car they treat me I have one. Friendly, helpful and I also get a car wash. Great to do business with. More

Fast & Efficient I asked for an afternoon turnaround of my vehicle when I scheduled the service for Noon. When I arrived, I reported that my radio antenna was cracked I asked for an afternoon turnaround of my vehicle when I scheduled the service for Noon. When I arrived, I reported that my radio antenna was cracked in multiple spots, which I had not noticed when I made the appointment. The had the part in stock. My oil change, inspection sticker and new antenna was completed in only 3 hours. They called me on my cell phone, as requested, when it was ready. Great Job! More

Service Interval Vehicle dropped off on time for service and work was completed to my expectations, cleaned and returned when promised. Very satisfied with the servic Vehicle dropped off on time for service and work was completed to my expectations, cleaned and returned when promised. Very satisfied with the service and accommodations at this facility. More

Excellent Service I had a great service experience. My Explorer had a faulty power steering. Mike got it repaired in time. Kept me updated despite of being over loaded. I had a great service experience. My Explorer had a faulty power steering. Mike got it repaired in time. Kept me updated despite of being over loaded. Great professionalism. Thanks. More