Herb Chambers Ford of Westborough - Service Center

Nice people great space The employees were all friendly and efficient. The waiting area was a perfect place to work while my car was serviced. The service agent even went abo The employees were all friendly and efficient. The waiting area was a perfect place to work while my car was serviced. The service agent even went above and beyond and processed my tire rebate for me! More

Recall and the WORKS SERVICE Made appointment for 9:30am and was immediately the service counter rep took my info and explained what would be done. Also told me how long it would Made appointment for 9:30am and was immediately the service counter rep took my info and explained what would be done. Also told me how long it would be. He was spot on and when the work was completed he came out to me in the waiting area and we proceeded to the payment person. He again explained what was done and went over the checks that the mechanics made and the results. I have been going to this service center for many years and they have NEVER disappointed me. Not only do they give top notch service, they are very friendly and upbeat and oh yes they fix issues correctly. Lastly they do not upsell. I actually enjoy going to this service center. How many people will say that about other dealerships? More

Attentive service was very good , I was kept up to date on the status of my truck and I was offered a loaner when they they thought my truck might need to be th service was very good , I was kept up to date on the status of my truck and I was offered a loaner when they they thought my truck might need to be there over night. More

Great service experience! The sales, staff & general manager are top notch people. I had a few issues with my vehicle and they fixed everything right away, without any problems The sales, staff & general manager are top notch people. I had a few issues with my vehicle and they fixed everything right away, without any problems. I appreciate that they did everything they could to make me happy and get my vehicle fixed properly. Thank you to everyone for your help! Your a great team! More

Quick and painless Simple oil replacement. Took enough time for me to get lunch over at Moe's restaurant, and come back. Waited maybe 20 minutes more, and was done. Simple oil replacement. Took enough time for me to get lunch over at Moe's restaurant, and come back. Waited maybe 20 minutes more, and was done. More

40,000 mile check up We went to Herb Chambers Ford in 2015 looking towards maybe getting a new or newer car. We have family who have bought the Ford Escape and everyone We went to Herb Chambers Ford in 2015 looking towards maybe getting a new or newer car. We have family who have bought the Ford Escape and everyone loves the car so that was what were looking to find. We have been pleased with everything so far, from the sale to the service. Getting the appointment was very easy to do. When I arrived the gentleman who checked me in was very helpful and the wait for my car to be serviced was about one and half hours. Looking forward to continued good service with very nice employees. Thank you, Jackie Cox More

I drive past a Ford Dealer to get to Herb Chambers Ford I am pleased with the dialog that Dylan kept going with me as they found the cause of the various problems with my 6 year young Ford Expedition. We ta I am pleased with the dialog that Dylan kept going with me as they found the cause of the various problems with my 6 year young Ford Expedition. We take it on ski trips and tow a boat in the summer. It needs to be reliable and comfortable. Herb Chambers Ford in Westborough has great technicians that can diagnose problems and resolve them. More

Recall Work The person who took my car in was courteous and knowledgeable. The car was ready in the approximate time estimated. I was informed of progress while The person who took my car in was courteous and knowledgeable. The car was ready in the approximate time estimated. I was informed of progress while I waited. More

Outstanding Service The service team was courteous, informative, and thorough. They asked questions about the problem and listened while I describe what was happening. The service team was courteous, informative, and thorough. They asked questions about the problem and listened while I describe what was happening. Later, Mike explained the cause and the work that was completed to make the repair. More

Professional and Friendly No matter your car troubles small or big everyone is always so willing to help. I've even been able to call in with a concern and was treated with the No matter your car troubles small or big everyone is always so willing to help. I've even been able to call in with a concern and was treated with the same respect and professionalism as if I was right in front of them. Awesome job! More