Herb Chambers Ford of Westborough - Service Center

The ease of scheduling service was timely, staff always courteous, service always quick and on time. So far there is no issue with waiting for vehicle and this is the third time I have been there and neve courteous, service always quick and on time. So far there is no issue with waiting for vehicle and this is the third time I have been there and never have to wait long. More

I have purchased many new vehicles from Herb Chambers, always a good buying experience. From service to Sales, 5 star treatment all the way! Respectable and professional, that is what keeps me coming back always a good buying experience. From service to Sales, 5 star treatment all the way! Respectable and professional, that is what keeps me coming back time after time. Thank you Miguel for another great buying experience, I love my new 2020 Ford F350 Limited! More

My car started leaking transmission fluid one evening. I was able to call the next morning, get it into the dealership for service and they fixed it that day, even though they had my ok to keep it overnight was able to call the next morning, get it into the dealership for service and they fixed it that day, even though they had my ok to keep it overnight and fix it the following day. I was quite happy they got it fixed earlier than anticipated. More

Brought my 2018 Expedition in for an oil change and the works. I also asked the service team to look at the video system as one of the screens wasn't cooperating. Scheduling was fast and easy. My appointme works. I also asked the service team to look at the video system as one of the screens wasn't cooperating. Scheduling was fast and easy. My appointment went off without an issue. They serviced my vehicle and in a very nice voice message explained to me that the issue with the screen was a simple one (we had both remotes paired to the same screen!). The Service Representative, Michael Khouzam was excellent - friendly and helpful and deserves 5 stars for his service! More

The service department is wonderful!! Very courteous and helpful. They fit me in right away when I called. I liked when the manager/advisor actually stated if you were my sister I would recommend. I thin helpful. They fit me in right away when I called. I liked when the manager/advisor actually stated if you were my sister I would recommend. I think that way of thinking goes a long way. More

Micheal at the Service desk was extremely helpful. He kept me informed everyday on the update of my car (car was at the dealership for a total of 9 days). kept me informed everyday on the update of my car (car was at the dealership for a total of 9 days). More

Repair Service at Herb Chambers Ford of Westborough is outstanding! I highly recommend them. We live in a time of extraordinary challenges, and Rick and the team were so helpful and supportive in followi outstanding! I highly recommend them. We live in a time of extraordinary challenges, and Rick and the team were so helpful and supportive in following through on an important repair for my Ford vehicle. They put a premium on excellent customer service. I have said this before, but when it is time to buy a new vehicle I intend to start at Herb Chambers Ford of Westbrough. More

Heather is the Best Service Person I scheduled a service appt. for an Oil change and tire rotation, after i arrived Heather noticed my tires were worn and one had a sidewall issue, Heat I scheduled a service appt. for an Oil change and tire rotation, after i arrived Heather noticed my tires were worn and one had a sidewall issue, Heather communicated with me and had 4 new tires installed for me. Heather went above and beyond by dropping me off and picking me up when the car was completed. Not to mention washed and cleaned the car. People like Heather is why i keep coming back. Two cars and 10 work trucks Heather earned my service. More

Heather Emond was amazing! Exceptional customer service!! Heather's communication is the reason I am giving my experience a 5 star rating. Heather was also able to help me get a loaner car while my car was Heather's communication is the reason I am giving my experience a 5 star rating. Heather was also able to help me get a loaner car while my car was being worked on. Thank you Heather! More

Service Advisor Heather interaction was excellent. She explained all items completed. Service was performed timely. Overall was just an excellent service Advisor Heather interaction was excellent. She explained all items completed. Service was performed timely. Overall was just an excellent service appointment. Have no issues More