Back

Herb Chambers Ford of Westborough - Service Center

Westborough, MA

4.8
437 Reviews

437 Reviews of Herb Chambers Ford of Westborough - Service Center

Sort by
March 19, 2021

The service manager was exceptional... he even drove me to my office because it was delayed.....I had to go back and he provided a loaner..... he was the best⭐️⭐️⭐️⭐️ Service manager I have ever worked wit More

by Wellington
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2021 -

Herb Chambers Ford of Westborough responded

Wellington - Thank you for taking the time to write this fantastic review and give our dealership such a wonderful 5-star rating! We work very hard to ensure that each of our guests is 100% satisfied with the Ford of Westborough experience. We're so pleased to hear that Rick proudly represented this dealership and provided you with such great service. Thank you again and we look forward to serving your automotive needs for many more years to come! - Herb Chambers Ford of Westborough team

March 04, 2021

I received an oil change even without an appointment. The people were very friendly and Mary was exceptional in helping me as I have mobility issues. More

by MassCoyote
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mary
Mar 18, 2021 -

Herb Chambers Ford of Westborough responded

MassCoyote - Many thanks for this terrific feedback! We're delighted to learn that you enjoyed working with Mary and the rest of our team. Please don't hesitate to reach out if we can assist you in the future! - Herb Chambers Ford of Westborough team

February 26, 2021

Excellent service, Rick G. Was very attentive and helpful! We had to special order some parts and Rick knew just what to do. I highly recommend the service dept! More

by Anthonyfrossjr3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2021 -

Herb Chambers Ford of Westborough responded

Anthonyfrossjr3 - Thank you for taking the time to write this review. We're so happy to read that your service experience with Rick was such a positive one! One of our primary goals is to give each guest a positive and professional experience, it sounds like Rick did just that! We appreciate your business and look forward to seeing you again! - Herb Chambers Ford of Westborough team

February 24, 2021

Rick the service manager was thorough and quick to answer any questions I had. I do wish the person who pro formed the service on my vehicle ( had brakes and rotors done) checked my tire pressure as a courte More

by No name
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Courtney Blasco
4.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Gadway
4.0
This rating includes all reviews, with more weight given to recent reviews.
February 18, 2021

Everything went smoothly. There was room to distance in the waiting room. I don’t know the name of the young lady who took care of us. She did a fine job. More

by Stead4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t know her name! You are making this too involved!
Feb 24, 2021 -

Herb Chambers Ford of Westborough responded

Stead4 - Thank you so much for sharing this with us! We're so glad that you had such an enjoyable visit with us. We appreciate your business and your five star rating. Thank you again and we look forward to seeing you in the future! - Herb Chambers Ford of Westborough team

February 02, 2021

Excellent service representative, spoke on the phone and in person, was able to explain in detail, what was wrong with my truck. When it was going to be fixed, and when I could pick it up! More

by dustin6morales
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keira
Feb 17, 2021 -

Herb Chambers Ford of Westborough responded

dustin6morales - Thank you for taking the time to share your encouraging words regarding our service team. At Herb Chambers Ford of Westborough, we take great pride in surpassing any and all expectations you might have in your vehicle service decision. We believe that exceptional customer service is key and it is great to know that this belief held true through your experience with our service team. We appreciate your business and look forward to serving your automotive needs for many more years to come! - Herb Chambers Ford of Westborough team

January 27, 2021

Everything was great. Kiara kept great contact and the team was able to solve the shakiness my vehicle had. I love that I never feel lied to or scammed coming here. More

by Samalara
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kiara
Feb 15, 2021 -

Herb Chambers Ford of Westborough responded

Samalara - Thank you for taking the time to share your encouraging and kind words of Kiara. At Herb Chambers Ford of Westborough, we take great pride in surpassing any and all expectations you might have in your vehicle service decision. We believe that exceptional customer service is key and it is great to know that this belief held true through your experience with our service team. We appreciate your business and look forward to serving your automotive needs for many more years to come! - Herb Chambers Ford of Westborough team

January 21, 2021

Very good service. They picked up the fact that I had a tire that was compromised and needed to be replaced. Avoided a malfunction on the road. More

by Thankful
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Taylor Donabedian
Feb 15, 2021 -

Herb Chambers Ford of Westborough responded

Thankful - Thank you for the great review! We're so happy to hear that our service department were able to assist you with your tire issue. Thank you for your business and we look forward to assisting you again in the future! - Herb Chambers Ford of Westborough team

January 13, 2021

Repairs were made on time, my truck was cleaned and given back to me better than at drop off. This visit was very good I’m pleased. More

by seanwv10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2021 -

Herb Chambers Ford of Westborough responded

seanwv10 - Thank you for your review! Your experience is important to us, and it is wonderful to hear that you really enjoyed working with our team. We value your business and hope to see you again soon!- Herb Chambers Ford of Westborough team

January 10, 2021

Rick Gadway and his team of professionals provide exceptional service without exception!! Thank you Rick for your outstanding work and support!! A very heartfelt, THANKS!!! Sincerely, Bruce Shaheen More

by Bruce & Ann Marie Shaheen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2021 -

Herb Chambers Ford of Westborough responded

Bruce - What an outstanding review to read! It is great to know that Rick and the rest of the team are always able to provide you with a top-notch experience. Here at Ford of Westborough, our primary concern is delivering flawless customer service. We're happy to hear that you felt confident about your service experience and your decision to choose us as your dealer. We look forward to serving your automotive needs for many more years to come! - Herb Chambers Ford of Westborough team

...
28
...