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Herb Chambers Ford of Westborough - Service Center

Westborough, MA

4.8
437 Reviews

437 Reviews of Herb Chambers Ford of Westborough - Service Center

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July 29, 2021

Excellent service, very quick, very professional and I was able to use my Ford points! I always bring my Ford here for service. Check the brakes the tires and for any recalls filled all the fluids change More

by rbush49913
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2021 -

Herb Chambers Ford of Westborough responded

Thank you for trusting the Herb Chambers Ford of Westborough team with your vehicle! We're truly grateful for your support, as well as your kind words about our team, and we look forward to your next visit!

July 25, 2021

Very pleased that we choose this dealership to service our vehicle. The service team was excellent. They gave us accurate information on the work that needed to be preformed and the timeline that it would More

by Donald dick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heather, Tony
Jul 27, 2021 -

Herb Chambers Ford of Westborough responded

We're happy to hear this! We appreciate you taking the time to leave us your great rating and review! We look forward to seeing you again for your next service visit! - Herb Chambers Ford of Westborough

July 25, 2021

Worked with Heather and Kiara on a tire/rim claim and both went out of their way to make the process smooth and without any undue delay. They were both very proactive with communicating the status of the More

by bobmc22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather, Kiara
Jul 28, 2021 -

Herb Chambers Ford of Westborough responded

Thank you so much for the wonderful review! We're thrilled to hear that Heather and Kiara took such great care of you throughout this experience and we'll be sure to share your kind comments with them and the rest of the team. We appreciate you trusting the Herb Chambers Ford of Westborough team with your vehicle and look forward to being of service to you again in the future. Take care!

July 21, 2021

As usual my experience at Herb Chambers Ford of Westboro was a no hassle stress free appointment. Kiiara was very helpful and professional and took care of my vehicle promptly. Kudos to her ! More

by Mjpaulina63
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tiiiara Nichols
Jul 21, 2021 -

Herb Chambers Ford of Westborough responded

Thanks so much for the awesome feedback! Kiiara is a valued member of our team and we know they'll be thrilled to hear your service visit earned them five stars! We appreciate you choosing Herb Chambers Ford of Westborough for your vehicle care and look forward to seeing you at your next appointment!

July 17, 2021

Great service that’s why I keep returning thank y’all for the great work and you do not wait a long time if you choose to More

by Fwnuahn12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2021 -

Fwnuahn12 responded

Great service and very efficient

Jul 19, 2021 -

Herb Chambers Ford of Westborough responded

This review means more to our team than you know! Thank you for being a loyal customer! - Herb Chambers Ford of Westborough

Jul 19, 2021 -

Fwnuahn12 responded

My pleasure

July 15, 2021

Always the greatest service. Everyone in service is just the best....bought my car there and will always let their trained mechanics take care of my car... More

by Dee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2021 -

Herb Chambers Ford of Westborough responded

Wow! Thanks so much, Dee! We could ask for a better review of Herb Chambers Ford of Westborough. Take care!

Jul 16, 2021 -

Dee responded

Your very welcome and deserving of it. You are the best. Will never take my car to another mechanic. Herb Chamber's mechanics know what their doing.

July 10, 2021

They did an awesome job replacing my drivers side mirror. The service was quick and reasonable in price. I highly recommend this dealer, and I will be bringing my car there for service in the future. More

by Cdemay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather in Service.
Jul 12, 2021 -

Herb Chambers Ford of Westborough responded

We are so happy to hear that you had a great time at Herb Chambers Ford of Westborough! We're proud to have earned your business.

June 30, 2021

Outstanding service! We are so grateful to Herb Chambers Ford, and especially Tony Derenthal. More

by Mary Sullivan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Derenthal
Jul 01, 2021 -

Herb Chambers Ford of Westborough responded

We are so happy our Herb Chambers Ford of Westborough team earned your five stars. Thanks Mary!

Jul 01, 2021 -

Mary Sullivan responded

Tony Derrenthal, who was our recent Advisor provided more than five star service as a true professional offering unusually outstanding service, care and expertise. In-spite of it being the busiest week of the year, with I am sure many other customers he had to deal with simultaneously, Tony still took the time to get back to us by phone in a responsive manner. He was also very communicative sharing what the realistic expectations would be but also how he would still strive to meet our requests in a timely manner. He asked really good questions about how we were doing on our end, restated what he heard to signal he was really listening, and was just very kind and caring through out. He was amazing. He at the same time spoke highly of his employer and colleagues when other Advisors we have had for other companies would often bash their fellow employees to try to win favor with us. This guy has integrity and is a real quality human being all the way! Bravo for Tony Derenthal! Regards, Mark J. Sullivan, Ph.D. C: 201.290.5317

June 17, 2021

Fast friendly service, definitely recommend. Fastest oil change ever, and the wait wasn’t too long. They also have a car wash that most places don’t have More

by Ny901
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kiiara
Jun 18, 2021 -

Herb Chambers Ford of Westborough responded

We appreciate you taking the time to leave us your review! We're so happy our team could make this a five-star oil change! We look forward to seeing you at your next appointment! - Herb Chambers Ford of Westborough

June 17, 2021

The recent service of our 2016 Edge Titanium at Herb Chambers in Westborough was as perfect as any vehicle service visit I can recall, and consistent with prior experience at this dealership. Tiara exce More

by TR Koehler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tiara
Jun 18, 2021 -

Herb Chambers Ford of Westborough responded

Thanks for the five-star rating and kind words! We're glad Tiara made this such an exceptional visit for you! We look forward to seeing you at your next appointment! - Herb Chambers Ford of Westborough

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