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Herb Chambers Ford of Westborough - Service Center

Westborough, MA

4.8
437 Reviews

437 Reviews of Herb Chambers Ford of Westborough - Service Center

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August 26, 2021

Knowledgeable, helpful personnel. Great service. This dealership truly goes the extra mile Re: customer service. More

by clander
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2021 -

Herb Chambers Ford of Westborough responded

Thank you so much for this wonderful feedback! We appreciate your kind comments about our team here at Herb Chambers Ford of Westborough and we look forward to seeing you again next time. Take care!

August 21, 2021

Everyone is always friendly and the service is great! Safe distancing in the waiting area and hand cleanser available. More

by Sue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2021 -

Herb Chambers Ford of Westborough responded

Thank you for your five-star rating, Sue! We're glad the Herb Chambers Ford of Westborough team provided such excellent care to you! We'll see you next time!

August 20, 2021

If you are looking for a good dealership who will treat you fair with your sales or service needs then you can relay on Herb Chambers Ford in Westborough Ma More

by djf92869
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2021 -

Herb Chambers Ford of Westborough responded

Thanks so much for the five-star rating! The Herb Chambers Ford of Westborough team is so happy you had a great experience working with our team!

August 20, 2021

RickWas great very helpful did a great job!l would Rick Was great very helpful did a great job!l would recommend the dealership to anyone. Have been with them for 11 years of service no problems. More

by Jdufresne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2021 -

Herb Chambers Ford of Westborough responded

Thank you for your loyal business! We're truly grateful for all of your support over the past 11 years and can't wait to share this wonderful feedback with Rick and the rest of the team here at Herb Chambers Ford of Westborough. Thanks again for the kind words and we'll see you at your next visit!

August 17, 2021

Efficient, personable, reliable service. Good communication if any issues. It's us the dealership where I bought my car and I am very satisfied with service. More

by camalo45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heather ..five stars
Aug 17, 2021 -

Herb Chambers Ford of Westborough responded

Thank you for your kind review! We can't thank you enough for your comments! See you next time at Herb Chambers Ford of Westborough!

August 14, 2021

Fantastic experiences at Herb Chambers! Had several unfortunate failures on our Ford Focus SE, and Rick and the team did an incredible job making sure the car received the necessary services to get me More

by dain.a.marvel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2021 -

Herb Chambers Ford of Westborough responded

Our team is so glad to hear Rick could help you resolve the concerns you had with your Focus! Thank you for leaving the Herb Chambers Ford of Westborough team your awesome five-star review, Dain! We appreciate having you in the family!

August 01, 2021

Consummate professionals, thourough, efficient & kind. Would go back any time for service here; Rick Gadway was great. Very happy with our service experience and his courteous handling of our problem. More

by Maw2012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2021 -

Herb Chambers Ford of Westborough responded

We're thrilled to hear that you enjoyed your recent visit with us! Your business is greatly appreciated by all of us here at Herb Chambers Ford of Westborough and we hope to see you again next time!

July 31, 2021

Heather was very pleasant when I went up to the service Heather was very pleasant when I went up to the service desk. She remembered my name. She called me during my service appointment to see if I wanted More

by Truck
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather in the service department
Aug 02, 2021 -

Herb Chambers Ford of Westborough responded

Thanks for the fantastic feedback - we can't wait to share it with Heather! Your business is much appreciated by all of us here at Herb Chambers Ford of Westborough and we look forward to seeing you again next time!

July 30, 2021

Services Improved better and better each time. I made my appointment for 730am and was 15 mins late due to traffic and when I got there, they took me in right away with no hesitation. The wait was reasonabl More

by Corey.h.pham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marie Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Derenthal
Jul 30, 2021 -

Herb Chambers Ford of Westborough responded

Corey, Thank you for your honest review! We're glad we could take care of you and help keep your vehicle in top shape! We look forward to seeing you next time! - Herb Chambers Ford of Westborough

July 29, 2021

Best visit I’ve had having my car serviced and inspected, ever. Heather did a fantastic job checking me in, making sure she had all my service request details down correctly for the paperwork, and keeping me More

by bonfil3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather Emond
Jul 30, 2021 -

Herb Chambers Ford of Westborough responded

We're happy to hear it! We appreciate the great feedback and five-star rating! Heather takes great pride in their work and we're glad you felt at ease bringing your vehicle to Herb Chambers Ford of Westborough! Thank you!

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