Herb Chambers Ford of Westborough - Service Center

I bought my vehicle in 2015, from Herb Chambers Westboro Ford. At that time I was very pleased with the deal I received and the service I obtained the next several years. This last visit was not so pleasant Ford. At that time I was very pleased with the deal I received and the service I obtained the next several years. This last visit was not so pleasant. I had scheduled my vehicle for routine maintenance and brought it in 1st thing at 7 am. I called back at 12:30pm and the car had not been worked on yet. I had to reschedule another appointment which was a bit difficult on my end to do. After rescheduling, the only thing they accomplished was an oil/filter change and a few multi-point check lists. I had to wait till the next day to pick my vehicle up. They did provide me with a shuttle service to and from my place of employment which I am grateful for. It seems like they are going through a transition period with new people in the Service Dept. I felt like I was rushed through my vehicle maintenance, as I was scheduled for a 90,000 mi. check, which was never performed. Now I have to schedule the vehicle for a return visit! More

Great customer service. The car was ready earlier than expected, with an external wash. Thanks to Michael. expected, with an external wash. Thanks to Michael. More

They do their best to accommodate you and help with anything that you need done to your vehicle. Even help with a high priced service that has been done anything that you need done to your vehicle. Even help with a high priced service that has been done More

My favorite dealership in New England, great customer service for the last ten years always! service for the last ten years always! More

Service department was Proactive to correct recall that caused cam phaser replacement on 2018 F150 caused cam phaser replacement on 2018 F150 More

The employee was friendly and courteous. The wait for an oil change and tire rotation took 1.5 hours and I was told it would be 1 hour. oil change and tire rotation took 1.5 hours and I was told it would be 1 hour. More

Great service considering only 2 customer service people at service desk they’re working hard people at service desk they’re working hard More

Brought in for an oil change, package included tire rotation and multi check for a very fair price. Good experience, will be back in 6 months. J rotation and multi check for a very fair price. Good experience, will be back in 6 months. J More

Had a great experience from sales to service. Would definitely buy from Herb Chambers again definitely buy from Herb Chambers again More

Antonio was knowledgeable, courteous and informative. He ensured that I received a great experience. Thank you. ensured that I received a great experience. Thank you. More