Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Herb Chambers Ford of Westborough - Service Center
Westborough, MA
506 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
506 Reviews of Herb Chambers Ford of Westborough - Service Center
Sort by
June 18, 2025
I have always been very happy with the service that, Rick Gadway and his front-end team of, Anthony, Nick, Luke and Brendan have provided at Herb Chambers Ford of Westboro. They have taken very good care of Gadway and his front-end team of, Anthony, Nick, Luke and Brendan have provided at Herb Chambers Ford of Westboro. They have taken very good care of me and my two Explorers with outstanding customer service over the past five years. Their technicians are top notch and do excellent work. They all have gone above and beyond to make sure I’m a satisfied customer. I’m extremely satisfied, and grateful. I can’t thank Rick and his team enough for all they’ve done for me. In one word, fantastic! I would also like to give a big shout out to Herb’s Sales Associate, Freddy Daher. He was nothing short of amazing in the lengths he went to in making sure my car buying experience was the best it could be. He too went above and beyond and took great care in making sure that I was completely satisfied and happy. I definitely would be remiss if I did not give Freddy his well-deserved accolades. Great job Freddy! I always highly recommend Herb Chambers Ford of Westboro to family and friends, and anyone who want a great car buying experience, followed up with the best service department around. Kudos all around! Thank you all very much! Dan Weaver More
by dweaver 17 Explorer
June 15, 2025
I routinely take my car here for service. The service on my car is always done well and I am kept updated throughout the process. Brandon is typically my service representative, and he takes The service on my car is always done well and I am kept updated throughout the process. Brandon is typically my service representative, and he takes the time to talk to the customers and make you feel as if you aren't just another number. More
by lexi_gee
Employees Worked With
Brandon
June 15, 2025
I was very happy with my service at Herb Chambers of Westborough. They are and always have been professional, courteous, knowledgeable, and efficient. Specifically Brandon has helped me a great deal wit Westborough. They are and always have been professional, courteous, knowledgeable, and efficient. Specifically Brandon has helped me a great deal with all aspects of everything that I needed. More
by mkilroy8888
Employees Worked With
Brandon
June 14, 2025
Excelent service no complains at all luke its just an excelent person do kind and polite excelent person do kind and polite More
by Chinesse
Employees Worked With
June 11, 2025
It was my second time dealing with Luke. I was greeted with a happy, friendly face. We talked about the scheduled service and I also asked to have the tech test drive to see if it was shifti I was greeted with a happy, friendly face. We talked about the scheduled service and I also asked to have the tech test drive to see if it was shifting hard. After work performed Luke explained exactly what was and he answered some questions I had about extended warranty coverage, overall a pleasant experience! More
by DCJ
Employees Worked With
June 09, 2025
Brandon greeted me as soon as I walked into the service department, kept me updated on the progress and made me feel as if I ever needed anything that I could reach out to him and everything would be taken department, kept me updated on the progress and made me feel as if I ever needed anything that I could reach out to him and everything would be taken care of More
by Mark
Employees Worked With
Brandon
June 07, 2025
I found the service exemplary! Timely, clean, efficient, and personable. I, as a woman often feel spoken down to at dealerships. That was NOT the case here Brandon was both knowled Timely, clean, efficient, and personable. I, as a woman often feel spoken down to at dealerships. That was NOT the case here Brandon was both knowledgeable and respectful! I would recommend both him and the dealership to anyone who is in need! More
by kimberly.omalley00
Employees Worked With
Brandon Santos
May 29, 2025
Very good customer service and a nice atmosphere. Everyone was professional and service was fast Everyone was professional and service was fast More
by jmmarks14
Employees Worked With
May 29, 2025
I have always had great service from this dealership. Everyone has been friendly and professional and willing to work with me. Everyone has been friendly and professional and willing to work with me. More
by Jimmy S
