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Herb Chambers Ford of Braintree - Service Center

Braintree, MA

4.7
881 Reviews
Call Service Center (781) 848-1350

881 Reviews of Herb Chambers Ford of Braintree - Service Center

Sort by
June 13, 2025

I brought my Escape there for a noise in the back end. After a few visits and lots of money spent, the noise was not fixed. Soon I stopped going there, but one of my visits they put my back seats down to More

by colleen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't remember their names it was over a year ago
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June 12, 2025

Prompt professional service. These guys are the best. Just what you are looking for in a service department. More

by Jm300
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Rydings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek Ventre Bob Morrell
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Jun 16, 2025 -

Herb Chambers Ford of Braintree responded

We're delighted to hear that you had a great experience with our service department at Herb Chambers Ford of Braintree. Thank you for the kind words and support!

June 10, 2025

I brought my 2020 F150 to herb chambers ford Braintree. On second visit back for burning oil. They diagnosed my engine that it need to be replaced. They covered fill cost of rental. I would highly recommen More

by dfrasier1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 11, 2025 -

Herb Chambers Ford of Braintree responded

Thank you for sharing your experience with Herb Chambers Ford of Braintree! We're glad to hear that our team took care of the issue. We appreciate your recommendation and are here if you need anything else!

June 07, 2025

I have had great experiences at dealership my service adviser Jack is excellent they keep you informed about the service they are performing on your vehicle More

by Robw3774
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 09, 2025 -

Herb Chambers Ford of Braintree responded

Hi Rob, we're delighted to hear that Jack and the Herb Chambers Ford of Braintree team have provided you with excellent service experiences. Keeping our customers informed is a top priority for us!

June 04, 2025

Dianne M did a great job servicing my vehicle. She was knowledgeable, prompt and communicative. More

by KatieF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dianne Miller
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Jun 05, 2025 -

Herb Chambers Ford of Braintree responded

Katie, It means so much to hear our team gave you such excellent care! Thank you! – Herb Chambers Ford of Braintree

May 29, 2025

Everyone was helpful and professional. All my questions were handled in a timely and satisfactory manner.. More

by 2miles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
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May 29, 2025 -

Herb Chambers Ford of Braintree responded

Thank you for sharing your experience with us at Herb Chambers Ford of Braintree! We're glad to hear our team was helpful and professional in addressing all your questions. We appreciate the feedback and look forward to assisting you again in the future!

May 25, 2025

Chris got my car inspected immediately, when it sounded like it might be hours of wait time. What a relief! More

by sara_hill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher
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May 26, 2025 -

Herb Chambers Ford of Braintree responded

Hi Sara, we're glad Chris could assist you promptly at Herb Chambers Ford of Braintree. Thanks for sharing your experience! Safe travels!

May 25, 2025

I was in and out in one hour after having the oil changed and a sticker! Cindy kept me informed what was done ! More

by Nmearn30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I dealt with Cindy the service manager!
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May 26, 2025 -

Herb Chambers Ford of Braintree responded

We're delighted to hear that Cindy and the team at Herb Chambers Ford of Braintree provided such efficient service for your oil change and sticker. Thank you for sharing your experience! Safe travels!

May 24, 2025

Diane at Herb Chambers Ford Braintee is amazing. Very up front no surprises! Thourow,understanding! More

by sandykeefe
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
DIANE SEVICE.
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May 26, 2025 -

Herb Chambers Ford of Braintree responded

Hi Sandy, thank you for sharing your experience! We're delighted to hear that Diane provided thorough and transparent service at Herb Chambers Ford of Braintree. We appreciate your feedback and support! Safe travels!

May 24, 2025

Excellent service and turnaround time, Derek kept me informed throughout and made sure the vehicle was ready on schedule. More

by Info
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek
Report | Print
May 26, 2025 -

Herb Chambers Ford of Braintree responded

We're delighted to hear that Derek provided excellent service and kept you informed at Herb Chambers Ford of Braintree. Thank you for sharing your experience, and we hope to see you again soon! Safe travels!

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