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Herb Chambers Ford of Braintree - Service Center

Braintree, MA

4.7
837 Reviews

837 Reviews of Herb Chambers Ford of Braintree - Service Center

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February 01, 2025

As usual Scott’s team comes through every time. Chris in service was awesome and finished early with the truck. I never go anywhere else, see you in 5000 miles More

by Headhark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 29, 2025

I have been dealing with this dealership for many years. I buy in service my vehicles at Herb Chambers Ford and Braintree. From the sales people to the service department I feel that I’m in good hands. More

by Jack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Chamberlain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Metherall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2025 -

Herb Chambers Ford of Braintree responded

Jack, it's wonderful to hear that you've had consistently positive experiences with our team at Herb Chambers Ford of Braintree. We appreciate your loyalty and look forward to continuing to serve you!

January 29, 2025

I was completely satisfied with the level of service I received. I would not hesitate to return if needed More

by bmuzzie12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel Gamble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2025 -

Herb Chambers Ford of Braintree responded

We're delighted to hear that you were completely satisfied with your experience at Herb Chambers Ford of Braintree! Thank you for sharing, and we look forward to welcoming you back whenever needed.

January 23, 2025

Service appt was prompt. Was not a simple repair, so took some time to complete. Job seems to have been done thoroughly. Vehicle was clean. Questions were answered relati More

by Pablopsd
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2025 -

Herb Chambers Ford of Braintree responded

Thank you for sharing your feedback with us. We're glad to hear that the service at Herb Chambers Ford of Braintree met your expectations overall. We appreciate your input on communication and will work to improve in this area moving forward. If there's anything else we can do for you, please let us know!

January 22, 2025

Service on my vehicle yesterday was courteous. But if they're going to charge you for a tire rotation...maybe they need to actually rotate the tires. Just a suggestion. More

by KFJ03
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jan 22, 2025 -

Herb Chambers Ford of Braintree responded

Thank you for reaching out. I'm disappointed to hear about this situation and would like to make sure it gets resolved to your satisfaction. At your earliest convenience, would you please contact me directly? Thanks again, Scott Lewis - General Manager - slewis@herbchambers.com

January 21, 2025

Great Service at Herb Chambers Ford and helpful advice about the car and the warranty. Thanks Cindy! More

by B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cindy
Jan 22, 2025 -

Herb Chambers Ford of Braintree responded

We're delighted to hear you received great service and helpful advice from Cindy & the team here at Herb Chambers Ford of Braintree! Thank you for the positive feedback, and we're here if you need anything else in the future!

January 18, 2025

The Service Dept. staff person at the Braintree Herb Chambers was very good handling my vehicle issue. She checked on the process on my repair two times and then repor More

by Bandrew829
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Rydings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cindy Regimbald
Jan 20, 2025 -

Herb Chambers Ford of Braintree responded

Hi Brandrew, thank you for sharing your experience with the service department at Herb Chambers Ford of Braintree! We're delighted to hear that our staff provided attentive and caring service during your visit. We appreciate your feedback and look forward to assisting you again in the future! Safe travels!

January 18, 2025

Efficient, dependable, and courteous! Professional service and professional communication! Clean work space. Great atmosphere. Look forward to returning. More

by bostontc12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2025 -

Herb Chambers Ford of Braintree responded

Thank you for the wonderful feedback! We're delighted to hear that our team at Herb Chambers Ford of Braintree provided efficient and professional service. We look forward to welcoming you back in the future! Safe travels!

January 17, 2025

Attentive to my personal situation Listened to my needs and handled everything courteously and professionally including the women who does collection of payment… reminded me of reward points I hadleft. More

by margedorney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Rydings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2025 -

Herb Chambers Ford of Braintree responded

We're delighted to hear that our team at Herb Chambers Ford of Braintree provided attentive and professional service, including a helpful reminder about your reward points. Thank you for sharing this positive experience!

January 16, 2025

Cindy at Herb Chambers did an excellent job with my cars repairs/service. She was honest, accurate and very customer centric. I wouldn’t hesitate going back to Herb Chambers in future! More

by ggarcia6522
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathaniel Gamble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Rydings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cindy
Jan 16, 2025 -

Herb Chambers Ford of Braintree responded

We're delighted to hear that Cindy provided excellent service during your visit here at Herb Chambers Ford of Braintree! It's great knowing you had a positive experience, and we look forward to welcoming you back in the future.

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