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Herb Chambers Ford of Braintree

Braintree, MA

4.8
1,524 Reviews
THE HERB CHAMBERS ADVANTAGE Price/Savings -Fair, Fast, Transparent -#1 in Sales & Service -Our Volume Saves You Money Selection -Over 10,000 new & pre-owned vehicles available -Over 30+ brands to choose from -The Largest Selection in New England Peace of Mind -“SMART Pricing” = hassle free, one-price for pre-owned vehicles - 5 day, 100% money-back guarantee - 30 day, 1,500 mile vehicle exchange option Quality -Family owned and operated -Serving New England for over 25 years Convenience -50 locations for sales, service, collision repair -Open 7 days a week -Free wash & vac with every service! Experience -Complimentary Shuttle Service, Refreshments, Wi-Fi
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75 Granite St

Braintree, MA

02184

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Showing 1,524 reviews

July 29, 2021

I highly recommend this location to others. There is a really helpful staff who answered all of of questions and took care of me. It has a great location near the highway. More

by First Time Buyer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Andrews, Jay Larkin
Jul 30, 2021 -

Herb Chambers Ford of Braintree responded

Thank you for the kind comments about our team! We appreciate you choosing Herb Chambers Ford of Braintree and hope we can be of service to you again in the future. In the meantime, take care and please feel free to reach out if there's anything else we can do for you!

July 27, 2021

Lisa, Connor, Scott, Cory, and I think Karen at the front desk are amazing and wonderful. Loved my truck! I will change my dealership from Quirk to Herb Chambers. More

by gretchen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Chamberlain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Connor and receptionist , Corey Casey
Jul 28, 2021 -

Herb Chambers Ford of Braintree responded

We're so glad to hear you all had a great experience working with Karen! Thank you for the awesome feedback and five-star rating! Enjoy your truck! - Herb Chambers Ford of Braintree

July 24, 2021

Absolutely fantastic customer serviceCould not have been Absolutely fantastic customer service Could not have been any easier Would highly recommend Nate went above and beyond by far Thanks again for y More

by jimcostello
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathaniel Gamble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nate is salesman
Jul 26, 2021 -

Herb Chambers Ford of Braintree responded

Thanks for the awesome five-star rating! We're so happy to hear Nate and our team provided five-star care to you! We look forward to seeing you again next time! - Herb Chambers Ford of Braintree

July 17, 2021

Good Morning Every visit to this service department Good Morning Every visit to this service department never disappoints. They are always helpful attentive and informative explaining the needed re More

by robertttoma
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Andrews, Jay Larkin
Jul 19, 2021 -

Herb Chambers Ford of Braintree responded

We really appreciate you taking the time to leave Herb Chambers Ford of Braintree service team this awesome review, thank you!

July 17, 2021

Had my 2018 Ford towed there I was told I needed a engine 24,000 on it they told me it would probably be here for a minimum of 90 days .they told me to bring it to the dealer I bought it from so I did More

by Neveragain
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Andy Andrews
Aug 19, 2021 -

Herb Chambers Ford of Braintree responded

We're sorry to hear about the service issues you're experiencing with your vehicle. We would like to assist you in resolving these concerns. Please contact me at your earliest convenience. Thank you, Scott Lewis - General Manager - slewis@herbchambers.com

Aug 19, 2021 -

Neveragain responded

I would never ever buy a car from herb chambers even if they were thousands of dollars less .to tell me to bring car back to where I bought it that was the only positive answere I got from your service department. To tell someone there motor is gone with only 24 thousand miles on it .not nice I can only share my Experience with who ever will listen

July 16, 2021

Courteous and efficient check in .Work was completed in under an hour.I was called when car ready Totally pleased with tne service and Aiden More

by The Dude
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Andrews, Jay Larkin
Jul 16, 2021 -

Herb Chambers Ford of Braintree responded

Thank you so much for the great review and five-star rating! Our team will be so glad to hear we've made your service experience so easy! We'll see you at your next appointment! - Herb Chambers Ford of Braintree

Jul 16, 2021 -

The Dude responded

Great Service Willbe back

July 16, 2021

Our brand new car with 3000 miles had engine issues and we brought it in for repair and the light went right back on unreal More

by Myexplorerisalemonfromherbchambers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Aidan
Aug 10, 2021 -

Herb Chambers Ford of Braintree responded

Hello - I'm sorry to hear of your frustration and would like the opportunity to get some more details from you so I can address the situation appropriately with my team. If you could please contact me directly at your earliest convenience, I would really appreciate it. Thank you, Scott Lewis - General Manager - slewis@herbchambers.com

July 15, 2021

Long story short, ran in to some issues with my vehicle being repaired and Jay Larkin seen to it that I was completely satisfied with the end result, thanks for the help ! More

by LG
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jay Larkin
Jul 16, 2021 -

Herb Chambers Ford of Braintree responded

We're so happy Jay could work everything out. Thank you for your positive feedback and for choosing Herb Chambers Ford of Braintree.

July 15, 2021

Service appointment was confirmed in convenient time span. Service was completed as stated and was able to pick up vehicle before the end of work day. More

by r.lalond46
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jake Williams
Jul 16, 2021 -

Herb Chambers Ford of Braintree responded

Thanks for trusting Herb Chambers Ford of Braintree with your service needs! We hope to work with you again in the future.

July 15, 2021

Pleasure working with the Associates at Braintree Herb Chambers. I didn’t feel pressured and felt comfortable dealing with everyone there. I have bought vehicles there previously and will continue to do s More

by Tigereric2004
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Connor, Frank, and Scott
Jul 16, 2021 -

Herb Chambers Ford of Braintree responded

This is so great to hear! Thank you for the great five-star rating and kind words! - Herb Chambers Ford of Braintree

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