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Herb Chambers Ford of Braintree

Braintree, MA

4.8
1,524 Reviews
THE HERB CHAMBERS ADVANTAGE Price/Savings -Fair, Fast, Transparent -#1 in Sales & Service -Our Volume Saves You Money Selection -Over 10,000 new & pre-owned vehicles available -Over 30+ brands to choose from -The Largest Selection in New England Peace of Mind -“SMART Pricing” = hassle free, one-price for pre-owned vehicles - 5 day, 100% money-back guarantee - 30 day, 1,500 mile vehicle exchange option Quality -Family owned and operated -Serving New England for over 25 years Convenience -50 locations for sales, service, collision repair -Open 7 days a week -Free wash & vac with every service! Experience -Complimentary Shuttle Service, Refreshments, Wi-Fi
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75 Granite St

Braintree, MA

02184

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Showing 1,524 reviews

October 25, 2021

Team at Braintree Ford Servicing center was very professional, quick and efficient. Happy with my experience. More

by jo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathaniel Gamble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marcelo
Oct 26, 2021 -

Herb Chambers Ford of Braintree responded

Thank you so much for the great review! It means a lot to hear that you're happy and we hope we can be of service to you again in the future! - The Herb Chambers Ford of Braintree Team

October 24, 2021

They were very helpful pleasant and polite. They explain everything to me about the situation More

by ambroiseulrique
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy Andrews, Corey Casey, Jay Larkin
Oct 26, 2021 -

Herb Chambers Ford of Braintree responded

We're so happy to hear it! Thanks for taking the time to review Herb Chambers Ford of Braintree!

October 22, 2021

Always a good experience getting my car serviced with this dealer. They are fast and offer fair prices! More

by Darrin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
AJ Cullinane
Oct 22, 2021 -

Herb Chambers Ford of Braintree responded

Thank you for your excellent review, Darrin! -Herb Chambers Ford of Braintree

October 20, 2021

Great place had work done on my F150 mechanic was bob and was very nice and did a great job More

by xxxmichelle9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob sessine
Oct 21, 2021 -

Herb Chambers Ford of Braintree responded

Thank you so much for the kind review! We're delighted to hear that Bob and the team did a great job on your F-150 and we hope we can be of service to you again in the future. Take care! - Herb Chambers Ford of Braintree

October 19, 2021

very prompt and accommodating, Jake is very polite and professional. I love the waiting area at the truck center. More

by john.reilly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jake Williams
Oct 20, 2021 -

Herb Chambers Ford of Braintree responded

We're happy to hear Jake gave you such excellent care, John! Thanks for rating Herb Chambers Ford of Braintree five stars!

October 19, 2021

I had an excellent experience with the service department. Marcelo explained everything that was to be done and kept me informed with phone calls on the progress on my repairs. He made sure that More

by ozekb9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marcelo Lautert
Oct 20, 2021 -

Herb Chambers Ford of Braintree responded

This is what we like to hear! Marcelo and our team are honored to see your review, and hope to see you next time at Herb Chambers Ford of Braintree!

October 15, 2021

Aiden forgot about my car when it was ready and took 2 hours to finish More

by Patm933
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Aiden
Oct 15, 2021 -

Herb Chambers Ford of Braintree responded

Pat, I regret to hear of the experience you dealt with while visiting our dealership. For the safety of our guests and employees we have staggered staffing hours, as well as longer than usual waiting times due to less staff. We apologize for any inconvenience this may have caused. I can assure you that customer service is truly a top priority of ours. If there is anything I can do for you please do not hesitate to let me know, and please reach out at your earliest convenience. Thank you, Scott Lewis - General Manager slewis@herbchambers.com

October 15, 2021

Great Service , I stopped by Last week and was able to get a Service appointment for today without a problem . I got there a couple of minutes early and they took my car right away. The service was done w More

by Kona gt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
AJ , Dan Cagdas, Andy Andrews, Jay Larkin
Oct 15, 2021 -

Herb Chambers Ford of Braintree responded

We're happy to hear we could get your vehicle in for valuable service! Thank you so much for trusting Dan, AJ, and the Herb Chambers Ford of Braintree team with your ride! See you next time!

October 13, 2021

I called in a pinch to get service on my car. The woman on the phone was very kind and helpful, and they were able to get me in quickly. Jay in the service department kept me updated on the status of my ca More

by DW
Customer Service
Recommend Dealer
Yes
Employees Worked With
Jay Larkin
Oct 14, 2021 -

Herb Chambers Ford of Braintree responded

We appreciate your kind words! Thank you so much for taking the time to leave us your great review! It means a lot to hear you had a five-star experience and we look forward to seeing you again!

October 13, 2021

Khoa was very professional. He got me in and out. I would recommend going to see him. More

by mull
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Khoa A
Oct 13, 2021 -

Herb Chambers Ford of Braintree responded

We're happy Khoa made your visit enjoyable! Thank you for rating Herb Chambers Ford of Braintree five stars!

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