Herb Chambers Ford of Braintree

The service was good but I was very disappointed when i got home and noticed that the mechanic replaced one of my new $20 a piece lug nuts with a bottom of the line crappy lug nut. No explaination given. N got home and noticed that the mechanic replaced one of my new $20 a piece lug nuts with a bottom of the line crappy lug nut. No explaination given. Not only that but my back seat was left down and open to the trunk, huh. That's shoddy and shady to me. The little things count as much as anything else. Also he broke an abs sensor when doing a break job that I had to pay for and wait one week for repair. More

Khoa A did a great job servicing my car! ! This Dealership is the best one around!! I never have any concerns when I bring my car here!! ! This Dealership is the best one around!! I never have any concerns when I bring my car here!! More

Parts and maintenance didn’t ask if I had a car code, they just assumed and locked my key in my car. I had to than ask the front desk minutes before they closed to call me a cab which costed me 40$ back they just assumed and locked my key in my car. I had to than ask the front desk minutes before they closed to call me a cab which costed me 40$ back and forth at 9pm after a long day work to get my spare key. Y’all need to ask about door codes and not assume More

Marcelo provided me with great service explaining to me what costs would be and updated me while I was waiting anything that technician found wrong or i needed. I'm a tough person to satisfy, but Marcelo h what costs would be and updated me while I was waiting anything that technician found wrong or i needed. I'm a tough person to satisfy, but Marcelo had me leaving very satisfied with the service provided to me. he's a great representative for Herb Chambers. More

Drew was helpful, professional, and friendly. I’m Looking forward to my next service appointment, instead of dreading it. Thanks! I’m Looking forward to my next service appointment, instead of dreading it. Thanks! More

My experience with Herb Chambers was very pleasant. All the workers were very helpful and knowledgeable All the workers were very helpful and knowledgeable More

New to ford booked online for an alignment on fordpass was shocked to hear after the work was done that those are FORD's pricing not the dealer should have been adjusted and needs to be fixed or explain i was shocked to hear after the work was done that those are FORD's pricing not the dealer should have been adjusted and needs to be fixed or explain it so nobody else gets a bill they wasn't expecting and the guy that helped me I have no issue with More

I brought the car in because of a recall. They were on schedule, courteous. The repair was quick and I was alerted to the need for a check up. Very friendly and personable! They were on schedule, courteous. The repair was quick and I was alerted to the need for a check up. Very friendly and personable! More

Everyone was pleasant and professional. Very clean shop. I found Marcelo Lautert easy to talk to and he explained everything very clearly Very clean shop. I found Marcelo Lautert easy to talk to and he explained everything very clearly More

Dealership personnel always courteous and keeps me update on the status of my car and when it will be done. on the status of my car and when it will be done. More