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Herb Chambers Ford of Braintree

Braintree, MA

Overview
Employees
Reviews
Vehicles
4.8
1,522 Reviews
THE HERB CHAMBERS ADVANTAGE Price/Savings -Fair, Fast, Transparent -#1 in Sales & Service -Our Volume Saves You Money Selection -Over 10,000 new & pre-owned vehicles available -Over 30+ brands to choose from -The Largest Selection in New England Peace of Mind -“SMART Pricing” = hassle free, one-price for pre-owned vehicles - 5 day, 100% money-back guarantee - 30 day, 1,500 mile vehicle exchange option Quality -Family owned and operated -Serving New England for over 25 years Convenience -50 locations for sales, service, collision repair -Open 7 days a week -Free wash & vac with every service! Experience -Complimentary Shuttle Service, Refreshments, Wi-Fi
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75 Granite St

Braintree, MA

02184

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Showing 1,522 reviews

May 18, 2023

Great customer service and support. I went for a sticker and had a headlight replaced with no issues. The staff at Herb Chambers are always aware and attentive to detail. Drew and Rich More

by nduffy1055
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard , Drew Bailey
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May 19, 2023 -

Herb Chambers Ford of Braintree responded

Thank you for the wonderful review! We appreciate you taking the time to share these kind comments about Drew, Richard & the rest of the team here at Herb Chambers Ford of Braintree and we look forward to serving you again next time. Take care!

May 16, 2023

My service advisor Jack Nguyen kept in constant communication with me throughout the entire process. He was always kind, helpful and professional. Everyone I communicated with was responsive and if More

by sdedrn9598
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 18, 2023 -

Herb Chambers Ford of Braintree responded

We're glad Jack and the team made the process of servicing your vehicle so easy! We love knowing that you found it so easy to return your rental vehicle here when you came to pick up your vehicle! We hope your vehicle continues to perform at its best and look forward to your next routine appointment! Take care and thank you! - Herb Chambers Ford of Braintree

May 14, 2023

Customer service was good and even help me with other things thank you guys much. More

by keithfrederick12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 17, 2023 -

Herb Chambers Ford of Braintree responded

We're so happy the experience was up to our usual standards, Keith! We look forward to seeing you again soon! Thank you! - Herb Chambers Ford of Braintree

May 10, 2023

Great service from the technician Ian. Great communication from the service writer Drew. Car was fixed correctly the first time. More

by Joe S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Pierce, Drew Bailey
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May 15, 2023 -

Herb Chambers Ford of Braintree responded

Joe, thank you for leaving a review about the exceptional service you received from Ian & Drew! We appreciate you trusting the Herb Chambers Ford of Braintree team with your vehicle and hope to see you again next time!

May 08, 2023

Diagnosed issue quickly. Pleasant and efficient. Car was returned in a quick and timely manner. More

by JW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Larkin, Drew Bailey
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May 10, 2023 -

Herb Chambers Ford of Braintree responded

We're glad we could help resolve this issue for you and get your car back quickly! We hope you come to visit us again next time you need anything! Thank you! - Herb Chambers Ford of Braintree

May 08, 2023

staff was extremely helpful Work was completed in a reasonable time I was very happy with the staff they were great More

by Michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Martin
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May 11, 2023 -

Herb Chambers Ford of Braintree responded

Michael, thank you for your excellent rating and review of Herb Chambers Ford of Braintree! We appreciate your kind words about our staff being extremely helpful and completing the work in a reasonable time. We're delighted to hear that you were very happy with their great service. Safe travels and thank you!

May 06, 2023

Excellent customer service from appointment, to drop off and pick up. Very easy and no waiting More

by tpmy58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Larkin, Drew Bailey, Paul Martin
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May 09, 2023 -

Herb Chambers Ford of Braintree responded

Thank you for trusting us to provide five-star care! We look forward to seeing you back at Herb Chambers Ford of Braintree next time!

May 05, 2023

The work that was done was okay but unfortunately who ever touched the car for last they left the hood not locked well then when I got in the highway it almost open all the way up .. luckily I noticed an More

by Tpereira1991333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Bailey
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May 09, 2023 -

Herb Chambers Ford of Braintree responded

Thank you for reaching out. We appreciate you bringing this to our attention and will make sure the situation gets addressed with our team to ensure it doesn't happen again in the future. Thanks again and please don't hesitate to reach out if you have any further concerns. Respectfully, Scott Lewis - General Manager - slewis@herbchambers.com

May 04, 2023

Great service - simple process and great communication. Offering easy and timely solutions. They keep my car running efficiently. More

by cartyken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay Larkin, Drew Bailey, Paul Martin
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May 05, 2023 -

Herb Chambers Ford of Braintree responded

We're thrilled to hear about your positive experience at Herb Chambers Ford of Braintree! We're happy to hear that our team provided great service, a simple process, great communication, and easy solutions for you. It's always our priority to keep your car running efficiently and we appreciate the opportunity to serve you. Drive safely!

May 04, 2023

Aidan at the service desk was so helpful so professional and everyone in the Braintree service department were very friendly . Everyone made eye contact with all the customers which is rare these days . The More

by lisa Barry
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Daniel O'Leary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Norian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Metherall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aidan at service desk top notch , Jay Larkin, Drew Bailey, Paul Martin
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May 05, 2023 -

Herb Chambers Ford of Braintree responded

Lisa, we appreciate you taking the time to share your positive experience at Herb Chambers Ford of Braintree! It's wonderful to hear that Aidan and our team provided helpful, professional, and friendly service. We're glad to have made it an enjoyable process for you from start to finish. We look forward to seeing you again in the future!

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