Herb Chambers Ford of Braintree

Came in for an oil change and brakes replaced! Excellent customer Service! The service advisor Paul Martin was great explained everything to me in detail and went above and beyond to meet my needs Excellent customer Service! The service advisor Paul Martin was great explained everything to me in detail and went above and beyond to meet my needs. Thank you! More

The service that we received at Herb Chambers Ford of Braintree was exceptional. We were 900 miles from home and they got us in for service the next day. Drew helped us with any questions we had and kept Braintree was exceptional. We were 900 miles from home and they got us in for service the next day. Drew helped us with any questions we had and kept us up to date so we could make plans to extend our vacation until the truck was fixed. We truly appreciate the way we were treated here. Best Dealer in the area. More

Great customer service reps. Over charged on oil change, comparing to other Ford dealers, plus an additional. miscellaneous charge. Over charged on oil change, comparing to other Ford dealers, plus an additional. miscellaneous charge. More

Perfectly on everything good service good costumer service and the service was great also on time service and the service was great also on time More

They provide high quality service at a great price and the staff is friendly and helpful. the staff is friendly and helpful. More

Alway an easy thing to book and pickup. At this location. I will come back At this location. I will come back More

Competent and friendly service. Easy to schedule appointments at a convenient time. Will certainly use this dealership again. Easy to schedule appointments at a convenient time. Will certainly use this dealership again. More

Cindy made my service experience a breeze, I was given the white glove treatment and am very thankful for her kind consideration the white glove treatment and am very thankful for her kind consideration More

Absolutely the worst customer service I’ve ever had to deal with never again shop there deal with never again shop there More

Jack Nguyen greeted me promptly with a smile and asked how he could help me. I explained that I was getting no key present on dashboard and couldn’t start the car without my wife’s key fob. He promptly to how he could help me. I explained that I was getting no key present on dashboard and couldn’t start the car without my wife’s key fob. He promptly took the two key fobs confirmed his solution that my key fob was defective, covered by warranty and could reprogram new one provided in stock availability. He stated it would be 1 to 2 hours for the whole process if I could wait in waiting room. He came back shortly and confirmed replacement fob available. I said great and asked if the Works could be added. He said I could wait because I still had more miles to go but I preferred it be done because it was the first time. He had the new fob and the works done in a little under 2 hours and confirmed that the new fob worked. He also showed my Fords backup plan if this problem happened in the future. Wow what professional courteous service from Jack who considers his service to the customer as “ Job #1”. I think I’ve heard that in a Ford ad sometime. More