Herb Chambers Ford of Braintree

Gisselle was great! Got me set up on the app and explained all the features of my new Bronco sport. Lisa, Yousef and Mena helped with the paper work in advance,,listen t Got me set up on the app and explained all the features of my new Bronco sport. Lisa, Yousef and Mena helped with the paper work in advance,,listen to my needs and I was on the road within an hour! Thank you all. More

At per usual, the service department was awesome, efficient and up front with the costs. A word to the wise always schedule you service at the actual dealer not the central service office efficient and up front with the costs. A word to the wise always schedule you service at the actual dealer not the central service office More

Very disappointed in Service Department. Brought car in the night before service was scheduled so it could be worked on first thing in morning. It was a factory recall. I got a call the m Brought car in the night before service was scheduled so it could be worked on first thing in morning. It was a factory recall. I got a call the morning of scheduled service saying the toe-link was already looked at and they would be working on it and they asked about brake work they said I needed and lamp replacements I needed but I said to just do the recall work. I was told I would get a call when work was done. Also told it would take one or two days to complete work. No call by the end of first day so I had to borrow a car as I had an appointment on the second day. When I got home from my appointment at about 2pm, I called to see when it might be finished. I was asked if I hadn’t received a call yet and I said no calls were received. I was told the car was ready. When I picked up the car I found out that the car had been finished the day before but no one called me so needless to say I was NOT HAPPY! I received the paperwork when I picked up my car and it showed that the work had been completed the day before but NO ONE CALLED ME! More

I left my vehicle the night before my vehicle was scheduled to be repaired for a Ford recall. I had been told that the recall repair would take a day or two. I was called on the day of the schedule scheduled to be repaired for a Ford recall. I had been told that the recall repair would take a day or two. I was called on the day of the scheduled repair around 10 AM to inform me that “they had taken the vehicle apart and done an exam of the entire vehicle and they told me I needed rear breaks and also front breaks and had two marker light bulbs out and also a plate light out and did I want to have all this work done as well. When I replied that I just wanted the recall fixed, the caller ended the call. I had been told that I would be called when the vehicle repair was done. I received no call the entire first day. On the second day I had to scramble to find a car to borrow as I had an appointment I needed to keep but dudn’t have my car back. I finally called the service department at 2:30 PM on the second day they had my vehicle to check on when I might expect to get my car back. The woman I spoke with asked me if I had received a call about my car as yet and I told her I had heard nothing from them. She was very apologetic and said the car was in fact ready to be picked up. I picked up the car and when I looked over the receipt, I found that my vehicle had, in fact, been finished on the first day and sat all of the second day until I called and then when to get my car. I was extremely upset that I had to huddle around to borrow a car and be without my car all of the second day till I called to finally check on it. I would have to think very hard before I brought my car back to this dealership in the future. More

Quick good service. The truck was brought around to as I was crutches, Very helpful The truck was brought around to as I was crutches, Very helpful More

Quick and professional. The service department does a great job and had me out the door in short time. The service department does a great job and had me out the door in short time. More

Great place to purchase a truck - didn't have the truck I wanted but they were able to locate it at another dealer. They did all the footwork and I got a great truck. wanted but they were able to locate it at another dealer. They did all the footwork and I got a great truck. More

I highly recommend this location. They consistently provide excellent service with professional staff and fair pricing. They consistently provide excellent service with professional staff and fair pricing. More

The dealer made an appointment within a very reasonable time frame after I contacted customer service. It took almost a week of troubleshooting before the problem was resolved, but I was kept informed thr time frame after I contacted customer service. It took almost a week of troubleshooting before the problem was resolved, but I was kept informed through the process. Everything was resolved to my satisfaction. More

At this point, I’m unsure whether the issue lies with the Bronco itself or with the inexperience of the young mechanic the dealer is using. The car was serviced for a problem, yet it’s showing the same signs Bronco itself or with the inexperience of the young mechanic the dealer is using. The car was serviced for a problem, yet it’s showing the same signs less than two weeks later. More