Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury

My daughter and I were both looking to upgrade our used cars and both had balances on our car loans. We went to one dealer twice and twice they did not have the car I wanted to see on the lot because one cars and both had balances on our car loans. We went to one dealer twice and twice they did not have the car I wanted to see on the lot because one of the managers had it. I was fed up and felt that I should be able to see a car I was interested in at my convenience....NOT THEIRS!!!! HELLO, ANYONE HOME????!! I was ready to look this past Saturday and decided to go to Herb Chambers. I worked with Miguel Cepeda who was so personable and professional although he is new. He told us he could get myself and my daugther into the cars we wanted and made it happen. He even did research at night for my daughter to find the car she wanted. Steven Pelnar was fabulous! Professional and went above and beyond the norm to make it happen for us. The can do atitude is refreshing and I will now go to Herb Chambers for all my auto needs! In fact, I have another daughter who will be shopping there in the very near future!! THANKS HERB CHAMBERS FOR A GREAT EXPERIENCE AND THANKS STEVE AND MIGUEL FOR KEEPING CUSTOMER SERVICE ALIVE AND WELL!!!!!!! More

Unfortunately, when we first walked in, we had to seek out some help. Mitchell was nice and new. He was learning. Jeff Albert was FANTASTIC! He was very helpful and make our exprience much better than out some help. Mitchell was nice and new. He was learning. Jeff Albert was FANTASTIC! He was very helpful and make our exprience much better than we originally thought it would be when we first walked in. More

We went about 50 miles to check out a car that we had seen on the internet. I guess we should have called first b/c it had been sold a few days prior. Enter Nick. He helped us out a lot. We took our seen on the internet. I guess we should have called first b/c it had been sold a few days prior. Enter Nick. He helped us out a lot. We took our time looking and test driving a few cars. He was extremely patient and friendly. We finally drove a 2007 Dodge Nitro and really liked it. However we weren't expecting to buy a Nitro and didn't know much about the car. We left for the day and did some research reading reviews and safety reports. We returned and decided to proceed. Jeremy took over since Nick was off that day. He provided the same high quality service and friendliness. I did all the financial paperwork with Steve Z. He got us financed and ready to go but I had return onece again after I got my down payment ready. The third time everyone was there and wishe dus well. We got the car registered and inspected. And then I asked for a second key.............Let me tell you the vibe changed quickly. Nick brought out the paperwork and pointed out that no where did it say anything about a 2nd key and said, "Is that your signature?". But he did offer to sell me one for $200. This was totally out of charecter for him based on my previous experience with him. I was disapointed and it degraded thexperince which otherwise was outstanding. More

I previously had a Jeep Renegade and just purchased the 2010 Islander in Surf Blue. Jeremy was extremely helpful in getting all the paperwork done quickly and delivering my new Jeep to me at work!! I would 2010 Islander in Surf Blue. Jeremy was extremely helpful in getting all the paperwork done quickly and delivering my new Jeep to me at work!! I would definitely recommend Jeremy to someone who was interested in a Jeep! More

Excellent Customer Service. When we started to become indecisive they helped us to make the decisions easier and got us into a payment we were comfortable with. I was extrememly pleased with the overall indecisive they helped us to make the decisions easier and got us into a payment we were comfortable with. I was extrememly pleased with the overall process. My husband and I will definately be back when we need to purchase again. More

I drove 85 miles to find exactly the car I wanted, and when I arrived, everyone I spoke with at the Herb Chambers dealership in Millbury was very professional, friendly, and answered my questions as well when I arrived, everyone I spoke with at the Herb Chambers dealership in Millbury was very professional, friendly, and answered my questions as well as I could hope. They went out of their way to assist me, offered me a great deal, well below Kelly Blue Book, and went above and beyond the call of duty with their service. Even during a network outage, the finance manager personally called their key financial institutions to find the best deal for me, which turned out to be below the original estimate. The vehicle was exceptionally clean, even by my standards, and I was provided its entire history even before I went to look at it. I would absolutely do business with Herb Chambers in Millbury again. More

Every one at Herb Chambers of Millbury is very freindly. There in never any pressure with buying from them. I have bought 2 cars from them and also get all of my services done there. I will not go anywhere There in never any pressure with buying from them. I have bought 2 cars from them and also get all of my services done there. I will not go anywhere else as long as I am still driving Jeeps and Dodges! I feel this is one dealership that people can trust. More

I have shopped for cars many times and usually feel as though walking into a dealer is going to be nothing but a hastle. A few weeks ago I traded my 2002 Jeep liberty in for a brand new 2010 Jeep Liberty though walking into a dealer is going to be nothing but a hastle. A few weeks ago I traded my 2002 Jeep liberty in for a brand new 2010 Jeep Liberty Sport. I knew exactly what I wanted but usually walk out of a dealership if I feel pressured or if the sales team is unable to meet my expectations. On this Friday morning I walked in and met Jeff, a memeber of the Millbury Herb Chambers Sales team. I was very up front with him as to what I was looking for and how I wanted to go about buying a car. To my surprise he was a very sharp young man who listened, communicated and went above and beyond to accomodate my requests. I was leaving for Florida the next day and had to purchase the Jeep and walk away with a car that same day. To my surprise, Jeff made that happen. After test driving the 2010 jeep liberty I was sold, but was not very happy with my limitted color choices. I was prepared to settle for a siver Jeep but Jeff new I really was set on Red. Jeff made that happen as well. He came over and informed me that he was going to get a red jeep for me and that I would still be able to drive away with my new car that day. Jeff was very informative, pleasant and made my experience one of the best I have had. I would recommend Herb Chambers of Millbury very highly to anyone who is looking to purcahse a vehicle. More

From the first phone call I made regarding any special offers, I spoke with Brian who was very helpfull. He then introduced me to Jeremy, the salesman. He was very kind and knowledgable regarding the Wr offers, I spoke with Brian who was very helpfull. He then introduced me to Jeremy, the salesman. He was very kind and knowledgable regarding the Wrangler. He wasn't at all pushy like most salesman. He made a comment "I'm not here to make money, I'm here to get you into the car you want." And he did just that! He was very kind and took the time to make sure I was very familiar with all the options in my Jeep!! I then met Jeff the Sales Manager, very personable and represents the dealership and Herb Chambers in such a humble way! He worked with me on my trade and on the new vehicle in a way where I felt as though I was getting the best for my trade! Last but not least, I met Steve the Business Manager! Anyone who has boughten a new/used vehicle can anticipate the excessive charges that come into play when entering that office. But my experience with Steve was fantastic. He kept me right where I wanted to be monthly and got me the best interest while offering the extras that I needed for my Jeep! Over all, I've purchased many cars from multiple dealearships on cars from Honda to Acuras to Mercedes...and I must say that this is my first American made car and the absolute BEST service from a dealership! If you are looking to get the most for your money and be treated as "one of their own" I highly recommend this delearship. Again, special thanks to Brian, Jeremey, Jeff and Steve...for a great vehicle but most importantly excellent service!! ~Joanna More

From the first phonecall made regarding incentives, Brian was very efficient in relaying the ifo to me. He then introduced me to Jeremy the salesman, who knew all there is to know about Jeep Wranglers. He was very efficient in relaying the ifo to me. He then introduced me to Jeremy the salesman, who knew all there is to know about Jeep Wranglers. He isn't like many car salesman, in the essence that he is pushy. He said to me "I'm not here to make money, I'm here to get you into the car you want!" And he did just that. He also took the time to explain the Wrangler to me, and help me set up my bluetooth and show me how to download my music!! Then I met Jeff the sales manager. He represents the the Jeep brand and Herb Chambers in a very honest, personable and humbling way. He made the deal happen and gave me what I was looking for on my trade! I then met Steve the business manager. Those of you have boughten a new/used car know how walking into that office can be stressful and exciting. Steve was fantastic! He kept me right where I wanted to be monthly and gave me a great interest rate while giving me the extras that pertained truely to my needs!! Overall, this was a pleasent experience. I have purchased many vehicles in the past from a variety of dealerships: Honda, VW, Acuras and Mercedes...this being my first American made purchase!! But this was also the very BEST experience involving a dealership! Special thanks again to Brian, Jeremy(salesman), Jeff(sales manager) and Steve(business manager). If your looking for the most for your money and to be treated as "one of their own" then this is dealership for you! More