Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers - Service Center

Excellent service! Came in to have my rear brakes replaced on my 2010 JK. I made the appointment with Derek Rojas directly. Derek had overseen some previous repairs on m Came in to have my rear brakes replaced on my 2010 JK. I made the appointment with Derek Rojas directly. Derek had overseen some previous repairs on my Jeep and i felt very comfortable leaving my vehicle in his hands. I was given a next day appointment and Derek was there at 7:30am sharp to greet me. He checked me in, verifying the work to be completed along with an accurate price quote, and arranged for my rental vehicle. I was kept up to date about services completed and was given plenty of time to return the rental and pick up my Jeep. Quality service like this is what keeps me coming back! More

Had a emergency tire problem and Jeffrey McNally took my vehicle in right away I mentioned that I had a warranty for the wheels. He called th company directly got it approved and was home about an hour late vehicle in right away I mentioned that I had a warranty for the wheels. He called th company directly got it approved and was home about an hour later. Vehicle fixed and all. Great job and I always get my vehicle serviced there and definitely recommend More

I needed to go in for a new computerized key. Derek wsa not familiar with the warranty I had from another dealership, but did everything to help me get the service so that I could use my car that day. It not familiar with the warranty I had from another dealership, but did everything to help me get the service so that I could use my car that day. It is also noted that this was at closing time, as I called ahead to make sure they had a key, but didn't realize the work involved in programming it etc. Derek was helpful adn courteous even when I may not have been :-). More

As soon as I drove in and exited my car Mr. McNally came over to me and asked what service I was there for and I said "an oil change", he promptly took my keys and told me there were two other people ahead over to me and asked what service I was there for and I said "an oil change", he promptly took my keys and told me there were two other people ahead of me, put a tag with a number on my mirror and with a smile said he would come to the waiting room to get me after my car was serviced, which he did shortly thereafter. Mr. McNally made the experience pleasant and rapid. More

I brought my vehicle in for a new exhaust system and an oil change. The dealership is beautiful and all who work there are friendly, efficient and knowledgeable. I would highly recommend this dealershi oil change. The dealership is beautiful and all who work there are friendly, efficient and knowledgeable. I would highly recommend this dealership to all I know. More

My experience at this dealership was excellent. I did not buy my car here but needed it serviced, I heard about the speedy service from a friend and decided to go while in the area. The service advisor did a buy my car here but needed it serviced, I heard about the speedy service from a friend and decided to go while in the area. The service advisor did a great job of explaining things to me and helped me with all my needs; he was friendly and seemed very knowledgeable. I would definitely use this dealership again for any of my car needs. More

Was in for an engine replacement covered under warrantee. Mr. Kielbasa was a superb customer service representative. He secured a rental car for me, kept me apprised of the service progress and helped me dea Mr. Kielbasa was a superb customer service representative. He secured a rental car for me, kept me apprised of the service progress and helped me deal with some very frustrating technical setbacks, which were out of his control, with grace and a smile. I was always confident Mr. Kielbasa was working to make my experience as pleasant and convenient as possible.. The "OK" rating for quality of work was due to the fact that car was returned to me twice with technical issues I feel the technician should have caught i.e. engine light still flashing even though engine had just been replaced, and car making loud irregular noise which required more service work. Despite this, I would return to this dealer based on my excellent experience with Mr. Kielbasa and the eventual resolution of my issues. More

I Love Coming To My Dealer Although I Did Not Purchase My Truck Here (2005 Jeep Cherokee) I Bring It Cause Its A Herb Chambers Vehicle And The Customer Service Is Always AWESOME, Mr. Jeffrey McNally Is Alway Truck Here (2005 Jeep Cherokee) I Bring It Cause Its A Herb Chambers Vehicle And The Customer Service Is Always AWESOME, Mr. Jeffrey McNally Is Always Making Sure He Takes Care Of Me And My Jeep. Sincerely Happy Satisfied Customer Stephanie D. Rawls More

I called the dealership 2 days before Christmas and spoke with Derek about my issue. He gave me all of the service hours for the week and said to swing in without an appointment when I could. I showed up T with Derek about my issue. He gave me all of the service hours for the week and said to swing in without an appointment when I could. I showed up Thursday night after work, and Derek was working. He quickly determined that the issue was under warranty and that they could have a technician fix the problem right then and there. It certainly didn't seem like it was a "slow" day/evening, but they managed to get me in and out within 30 minutes. Of course not needing service is ideal, but if I do ever need service again, I can only hope it goes half as smoothly. Thanks Derek! More

Hello I'm Abby and I'm new to herb chambers dodge Danvers, MA. Currently I Drive a Toyota that was purchased elsewhere. However, I followed my service advisor Derek Rojas there from another dealershi Danvers, MA. Currently I Drive a Toyota that was purchased elsewhere. However, I followed my service advisor Derek Rojas there from another dealership. He's always been professional, honest, supportive, and giving me all of the information to make the best decision for me and my car. His customer service has always been great which is why I choose to follow him but I must say the entire service staff at herb chambers dodge all made me feel like I've been coming here for years. I came in to change my tires few weeks ago and the service was excellent and in a timely manor. As my vehicle is getting older, the time has come for my next purchase and I will definitely be buying there thanks a lot for a great beginning you guys. Happy New Year and keep up the great work. I look forward to a long great workmanship with you all. More