Herb Chambers Collision Center of Danvers - Service Center

I love working with Scott Lyon. He is the epotomy of customer service and the ONLY reason i keep coming back to this location even though i live 15 miles away. Scott's the best in the business. HE alw customer service and the ONLY reason i keep coming back to this location even though i live 15 miles away. Scott's the best in the business. HE always works with my schedule and takes the time to understand my needs. I TRUST THIS GUY. These guys give him a raise!!!!! More

Michael Anagnos is a pleasure to work with. He takes the time to explain any work needed and one never feels he's trying to get you to do any unnecessary repairs. His customer service is exemplary and he's time to explain any work needed and one never feels he's trying to get you to do any unnecessary repairs. His customer service is exemplary and he's an asset to the dealership. I won't deal with anyone other than Mike! More

I recently brought my Hummer in for routine maintenance, which I have to admit is usually one of my least favorite things to do. I usually find the people working in these shops to be impersonal and only ab which I have to admit is usually one of my least favorite things to do. I usually find the people working in these shops to be impersonal and only about getting people in and out as soon as they can. I had the pleasure of working with Mike Anagnos and unlike my previous experiences, he made me feel comfortable, was very friendly and explained everything to me in plain english rather than service center jargon. If I had the ability to choose, I would choose Mike everytime and will be sure to recommend him and Herb Chambers of Danvers to all my friends and family. More

The service department is always very busy and all the employees seem to work very hard. My Service Adviser Scott Lyon is very knowledgeable and always professional. He takes the time to really listen employees seem to work very hard. My Service Adviser Scott Lyon is very knowledgeable and always professional. He takes the time to really listen to me and ensures that my car is well cared for by the service team. Scott has always gone above and beyond to make sure my car is serviced in a timely manner so that I am not inconvenienced. More

Scott Lyon was very helpful in our moment of need. Since, he has been working at the dealership for many years, we only see Scott since he will get the job done. I know the job will get done properly in Scot he has been working at the dealership for many years, we only see Scott since he will get the job done. I know the job will get done properly in Scott's hands. He is very kind to all customers at all times. More

I have been dealing with Herb Chambers Chevrolet Buick and Pontiac for a number of years. I would recommend this dealership to everyone because their service department is great. I have been and will keep and Pontiac for a number of years. I would recommend this dealership to everyone because their service department is great. I have been and will keep using Herb Chambers service department for both of my vehicles. I would not go to any other repair buisness to get my vehicles repaired. More

I had the great pleasure of having Scott Lyon take care of me. Scott helped me through the process of repairing my vehicle and I felt completely comfortable dealing with him. He also made it possible for of me. Scott helped me through the process of repairing my vehicle and I felt completely comfortable dealing with him. He also made it possible for me to get back and forth to the dealership. Thanks Scott for all of your help! More

The reason I gave such a high rating is due to the customer service that I receive from Scott Lyon in the service department. I have been having my cars serviced through him for over 20 years. I know customer service that I receive from Scott Lyon in the service department. I have been having my cars serviced through him for over 20 years. I know when I hand over my keys to him that I am going to get the best service available. More

Mike was great, he knew i had a deadline and made sure my truck was done on time. I had some tire issues and rotated and balanced my tires twice just to make sure i had a smooth ride. He was informative, h truck was done on time. I had some tire issues and rotated and balanced my tires twice just to make sure i had a smooth ride. He was informative, he listend and and inspected my truck with me to make sure he was 100 percenton on what needed to be fixed. My truck is now running like it wasbrand new again More

Let me just tell you of how I will never bring my vehicles, whether GM or not, anywhere else but the dealership that has Michael Anagnos either as a Service Advisor or as their Service Manager. I hav vehicles, whether GM or not, anywhere else but the dealership that has Michael Anagnos either as a Service Advisor or as their Service Manager. I have followed Mike from when I first met him at a previous delaership, and his service, the way he treats his co-workers and customers is second to none. Herb Chambers is lucky to have him and should do everything to make sure he continues to do what he does so well, becuase that way it will be a willing combination for company and employee. He is the type of person that if he was in my line of business I would be knocking on the door everyday to pull him into my company. He makes sure that as a customer you understand everything that needs to and should be done to your vehicle, without the pushy, well just pay it cause your vehicle is broken attitude you get from other service advisors. You are never left hanging on what is going on when you are dealing with Mike. It was even better when I found that he went to Herb Chambers because they are known for great service already and adding him to the mix has just upped their reputation for caring for thier customers. I have bought a couple of cars from Herb Chambers and will continue to do so due to their outstanding business model and customer attention, but when it comes to service I cannot deny going with the only person I trust my family's saftey to when it comes to cars and I am extremly lucky that I have my favortie dealership company and service person in one. I would say that Mike has sort of a "service Following" whenever I have to have service there are always people looking for him to speak to him, people that have followed him from past dealerships, and new customers that are talking about the way they were taking care of and will tell their friends or they are the friend that was told to go see Mike, no matter what Make and Model they drive. It is very rare in this day and age to have a dealership as your home or everyday mechanic, and believe it is becuase of him. Do not let me forget that the Mechanics that Mike has for a support staff are great as well - car ready when it is promised, clean when given back, details of what they did (even if Mike already went through it with you), they are just the icing on the cake. I would soley recommend any service department that has Michael Anagnos at teh helm or close to it, no matter the sales end of the dealership. I coudl go on and on and give examples of why my mind is made up that this is the only way to go for auto repairs, but I invite you to see for yourself, that way you could even try to see if you could catch to see if was not telling the truth, I would bet you that the service you get being a first time customer or a long time customer, you will be blown away with how well you are treated! If you want straight talk, no run around, actual repair results, and confidence in repairs I would head to Herb Chambers Buick, Chevy, and GMC in Danvers More