Herb Chambers Collision Center of Danvers - Service Center

Hello everyone at Herb Chambers. I have had a recent brake issue with my 2007 Monte Carlo SS and after recent brake work I noticed the brakes grinding. I had dealt with Scott Lyon on all of my automotiv brake issue with my 2007 Monte Carlo SS and after recent brake work I noticed the brakes grinding. I had dealt with Scott Lyon on all of my automotive services and through his knowledge,professionalism and understanding my brake problems were resolved. The pads needed replacing as they were not performing properly. The brakes work great now. Scott Lyon and the service dept. are very knowledgeable and courteous and treat myself and all of the customers I've noticed with a high degree of respect and above all honesty. I will continue to have my vehicle serviced as well as buy future vehicles from Herb Chambers when needed. As always the entire staff is top notch and a great attitude. Thank You Ron Pease More

both service advisors were very patiance with me. they answered any and all my questions. they asked if i needed a ride home. the time they gave me for when the car would be done was always earlier. answered any and all my questions. they asked if i needed a ride home. the time they gave me for when the car would be done was always earlier. More

Initially terrible experience here. Service department was harried when interactin, slow in responding, rude and condescending. During reconciliation period here on dealerrater, issue was resolved appropr was harried when interactin, slow in responding, rude and condescending. During reconciliation period here on dealerrater, issue was resolved appropriately. More

The fan was not blowing my a/c into my H3. I called the Herb Chambers Dealership and Scott squeezed me in and had my car fixed in about an hour. There was no charge as it was still under warranty. Scott Herb Chambers Dealership and Scott squeezed me in and had my car fixed in about an hour. There was no charge as it was still under warranty. Scott gave be a bottle of cold water and I was on my way. I drive an hour to this dealership just because the service is amazing! I will continue to drive there as long as Scott is the Service Manager. He is professional, friendly and just a great guy. Thanks again Scott! More

Understood the problem and got my car right in. Then they finished when they said they would and at a rate better than the competition...even with another small issue I didn't know I had. Nice to know they finished when they said they would and at a rate better than the competition...even with another small issue I didn't know I had. Nice to know someone's got your back! Runs like a champ....thanks! More

I have had the pleasure of dealing with Scott on a few occassions when having my vehicle serviced. He always greets me with a friendly smile and remembers me by name... don't ask me how with all the cust occassions when having my vehicle serviced. He always greets me with a friendly smile and remembers me by name... don't ask me how with all the customers that come in and out of the service area. I can trust that he will recommend the most affordable alternative to any serice related issues and that it will be performed expeditiously. I am a customer for life, because of the fabulous service I receive at this dealership and from Scott. More

Scott Lyons proved once again that customer service can be a very satisfying experience. He was diligent in his efforts to solve an ongoing issue with our Trailblazer's radio and I believe we have solved i be a very satisfying experience. He was diligent in his efforts to solve an ongoing issue with our Trailblazer's radio and I believe we have solved it now. Scott's service keeps us coming back to Herb Chambers even when we have other choices closer to our home. More

Scott has always been available whether on the phone or at the dealership. He is always professional and pleasant. I have been doing business with him for over 5 years. I like dealing with the same person at the dealership. He is always professional and pleasant. I have been doing business with him for over 5 years. I like dealing with the same person all the time. Scott is an asset to the service department.Great attitude and attention to detail. Thanks. More

Hi, I purchased a brand new 2005 Chevy Malibu from your Hi, I purchased a brand new 2005 Chevy Malibu from your dealership. Ever since then, if a problem with my vehicle arose I would contact Scott Lyon. Hi, I purchased a brand new 2005 Chevy Malibu from your dealership. Ever since then, if a problem with my vehicle arose I would contact Scott Lyon. He had always been a tremendous help in solving my car problems with his expertise and fair pricing. This week I had a problem with my vehicle, and I was very concerned money wise. Scott assessed the problem and came back to me with a solution to the problem as well as a very fair price. This was a great relief to me, having 2 children is college and another one on his way. Money is rather tight right now, and Scott was very understanding. I felt very comfortable speaking to him, and he treated me with great kindness and respect. I am very grateful to be able to go to him for advice regarding my car. Although he is kind and considerate, Scott is also a true professional. He takes care of business in a way that enhances the quality of your company. I know I can trust Scott to give me the truth and always fair pricing. That's important for me,the consumer,to be able to trust someone I'm dealing with in such matters of importance. Scott, in my opinion, is such a compliment to your company. You are very lucky to have him as a team player. He is the best in your business that I have ever encountered. I feel so lucky to have him in my "corner", as I'm sure many other customers feel as well. His customer care is unique. Scott makes you feel like you are important and you are his only concern. This is a quality that is lacking in most customer service people today. You have a great person working for your company, as I said before. I am very happy he's with you. Thank you, Mr. Scott Lyon for all you've done for me. I greatly appreciate your time and care. Sincerely, Joyce Snyder More