Herb Chambers Collision Center of Danvers - Service Center

Scott Lyons proved once again that customer service can be a very satisfying experience. He was diligent in his efforts to solve an ongoing issue with our Trailblazer's radio and I believe we have solved i be a very satisfying experience. He was diligent in his efforts to solve an ongoing issue with our Trailblazer's radio and I believe we have solved it now. Scott's service keeps us coming back to Herb Chambers even when we have other choices closer to our home. More

Scott has always been available whether on the phone or at the dealership. He is always professional and pleasant. I have been doing business with him for over 5 years. I like dealing with the same person at the dealership. He is always professional and pleasant. I have been doing business with him for over 5 years. I like dealing with the same person all the time. Scott is an asset to the service department.Great attitude and attention to detail. Thanks. More

Hi, I purchased a brand new 2005 Chevy Malibu from your Hi, I purchased a brand new 2005 Chevy Malibu from your dealership. Ever since then, if a problem with my vehicle arose I would contact Scott Lyon. Hi, I purchased a brand new 2005 Chevy Malibu from your dealership. Ever since then, if a problem with my vehicle arose I would contact Scott Lyon. He had always been a tremendous help in solving my car problems with his expertise and fair pricing. This week I had a problem with my vehicle, and I was very concerned money wise. Scott assessed the problem and came back to me with a solution to the problem as well as a very fair price. This was a great relief to me, having 2 children is college and another one on his way. Money is rather tight right now, and Scott was very understanding. I felt very comfortable speaking to him, and he treated me with great kindness and respect. I am very grateful to be able to go to him for advice regarding my car. Although he is kind and considerate, Scott is also a true professional. He takes care of business in a way that enhances the quality of your company. I know I can trust Scott to give me the truth and always fair pricing. That's important for me,the consumer,to be able to trust someone I'm dealing with in such matters of importance. Scott, in my opinion, is such a compliment to your company. You are very lucky to have him as a team player. He is the best in your business that I have ever encountered. I feel so lucky to have him in my "corner", as I'm sure many other customers feel as well. His customer care is unique. Scott makes you feel like you are important and you are his only concern. This is a quality that is lacking in most customer service people today. You have a great person working for your company, as I said before. I am very happy he's with you. Thank you, Mr. Scott Lyon for all you've done for me. I greatly appreciate your time and care. Sincerely, Joyce Snyder More

My experience at Herb Chambers with Scott Lyon was excellent. Faced with a $2800 estimate, Scott leveraged the extended warantee I had on my vehicle, and successfully worked with the adjusters to ensu excellent. Faced with a $2800 estimate, Scott leveraged the extended warantee I had on my vehicle, and successfully worked with the adjusters to ensure that the repairs were covered. He was very pleasant and professional. My car was repaired in a timely manner and is running great! I will always use and recommend Herb Chambers! More

I have always been treated professionally and honestly buy Scott Lyons of the Service Department. When I have a problem with my automobile, I know that I can drive to Herb Chambers in Danvers and ask for buy Scott Lyons of the Service Department. When I have a problem with my automobile, I know that I can drive to Herb Chambers in Danvers and ask for Scott who does his best to solve the problem quickly. It is without hesitation, I recommend him highly and the staff at Herb Chambers in Danvers, MA. More

I have been going here for years and Scott has always been prompt, courteous and professional to me. I needed a window repaired during a snow storm and he got me right in and got it covered by the deale been prompt, courteous and professional to me. I needed a window repaired during a snow storm and he got me right in and got it covered by the dealership for me since it wasnt covered by my extended warrenty. I fully intend to contiue using the ervice department for all my needs. More

great job, Scott Lyon got me in and out in one hour, I had lost my windshield wipers in the middle of a blizzard and the place was packed with all the new cars so they could plow. I did not think they wer had lost my windshield wipers in the middle of a blizzard and the place was packed with all the new cars so they could plow. I did not think they were going fix it that day, I was happy just to get it there. Scott made room and got me in fixed it and I was on my way in a hour, great job, very happy satisfied customer!!!!!! More

Scott is the best Service person I have ever run across. A few weeks ago my wife was going ot Vermont to pick up mt daughter form school, when they ran into a cold front and snow storm. her windshield fluid A few weeks ago my wife was going ot Vermont to pick up mt daughter form school, when they ran into a cold front and snow storm. her windshield fluid was freezing coming out of the ports and then stopped all together. Fearing something had broken she called me and I called Scott to see if he could help with a dealership in the area that might be able to check her car quickly. Scott called Dealerships in Montpelier and Burlington for and gave her the names, address and phone numbers so she could find them if the problem persisited. Unfortuntely, both dealerships were "too busy" to even have her stop by and take a quick look. I was shocked, as on more than one occaision we have had a small issue and Scott always stop by and let me look, it might a quick fix. As it turned out the problem was freezing fluid due to the extreme cold and temperature change, but I'm sure you can imagine the concren of being on an interstate highway in snow with salt spray and trucks and being unable to clear it. Scott is "the" reason I buy vehicles form Herb Chambers. I have bought many cars from that location over the years and have 4 vehicles on the road and being serviced there. Without Scott, I'm sure I would have looked elsewhere, where today, i don't even think about it. Dave Bartlett More

After using Davidson Chevrolet in Malden for many years I was forced to find another dealership when they closed. I had two mechanics refer me to the same dealership and same service adviser. Lucky for me I was forced to find another dealership when they closed. I had two mechanics refer me to the same dealership and same service adviser. Lucky for me I was referred to Herb Chambers Chevrolet and a service adviser named Scott Lyon. Scott is the number one reason I have been taking my 2009 Impala to Herb Chambers Chevrolet for service and warranty work. Scott is a knowledgeable, dedicated and energized individual whose main purpose is to keep the customer happy by taking the necessary steps to get the vehicle serviced and or repaired correctly the first time around in a reasonable amount of time. In addition to great service the dealership is staffed with a bunch of nice friendly people that make you feel very comfortable. More

Hi! My family has been going to this dealer since 2003. Hi! My family has been going to this dealer since 2003. we bought a new 2003 car, new 2005 van, 2 new 2008 trucks.Ever since we found this dealer and Hi! My family has been going to this dealer since 2003. we bought a new 2003 car, new 2005 van, 2 new 2008 trucks.Ever since we found this dealer and service department in 2003, we havent been anywhere else. We think they are great. Scott Lyon is very honest and up front about what you need done. It took us a while to find a service department that we could trust.We cant say enough about the service, the workmanship,and the great people that work there.But mostly the trust that you build with the service department.You always feel welcomed when you walk in. They always let you know whats going on and if you need a ride they are great at getting you where you need to be. We think their #1 when it come to service and workmanship. All of the employees are great! Great job! Maillet Family More