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Herb Chambers Collision Center of Danvers - Service Center
Danvers, MA
214 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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214 Reviews of Herb Chambers Collision Center of Danvers - Service Center
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October 19, 2013
This is a 5 star dealership from A-Z. It is really a super experience to look forward to going to this dealership for service. I am I impressed that the staff that was there over a year ago when I purc super experience to look forward to going to this dealership for service. I am I impressed that the staff that was there over a year ago when I purchased my vehicle are still there today. Both Clinton and Bobby are always there to greet me when I drive on the lot. Every question I have had or a issue that needed tending to is always This is a dealership that aims to please their customers. Everyone in the service department is very professional and understanding as well. I highly recommend this dealership to everyone. More
by Christine01970
February 01, 2013
After using Davidson Chevrolet in Malden for many years I was forced to find another dealership when they closed. I had two mechanics refer me to the same dealership and same service adviser. Lucky for me I was forced to find another dealership when they closed. I had two mechanics refer me to the same dealership and same service adviser. Lucky for me I was referred to Herb Chambers Chevrolet and a service adviser named Scott Lyon. Scott Lyon and service technician Jay Mendonca ( 23637) have been taking care of all my warranty and maintenance issues . The service received from both of these individuals is the number one reason I have been taking my Impala to Herb Chambers Chevrolet. Scott is a knowledgeable, dedicated and energized individual whose main purpose is to keep the customer happy by taking the necessary steps to get the vehicle serviced and or repaired correctly the first time around in a reasonable amount of time. Aside from being an excellent mechanic Jay is also very customer orientated. Walter Pollock who runs the Service Dept is a friendly hands on individual who comes out his office and helps out on the floor when things get busy. I have also had some dealings with Oren Seatton - Body Shop manager and Brian Gagnon - Asst Body shop Manager. These individuals are easy to work with and do an excellent job. Being a retired old Bell System “Ma Bell” Engineering Manager I appreciate good service and especially appreciate individuals who take the time to do it right the first time around. I started going to Herb Chambers Chevrolet in January 2010 and have not been to any other dealership since then. Herb Chambers has met my high expectations every time. I feel very comfortable going to this dealership knowing my car is in good hands. More
by moekap
Employees Worked With
Scott Lyon, Jay Mendonca, Walter Pollock, Oren Seatton, Brian Gagnon
January 01, 2013
Hello everyone at Herb Chambers. I have had a recent brake issue with my 2007 Monte Carlo SS and after recent brake work I noticed the brakes grinding. I had dealt with Scott Lyon on all of my automotiv brake issue with my 2007 Monte Carlo SS and after recent brake work I noticed the brakes grinding. I had dealt with Scott Lyon on all of my automotive services and through his knowledge,professionalism and understanding my brake problems were resolved. The pads needed replacing as they were not performing properly. The brakes work great now. Scott Lyon and the service dept. are very knowledgeable and courteous and treat myself and all of the customers I've noticed with a high degree of respect and above all honesty. I will continue to have my vehicle serviced as well as buy future vehicles from Herb Chambers when needed. As always the entire staff is top notch and a great attitude. Thank You Ron Pease More
by rondomcss
Employees Worked With
Scott Lyon
November 14, 2012
both service advisors were very patiance with me. they answered any and all my questions. they asked if i needed a ride home. the time they gave me for when the car would be done was always earlier. answered any and all my questions. they asked if i needed a ride home. the time they gave me for when the car would be done was always earlier. More
by vasilioshimaras
Employees Worked With
michael anagnos and ryan livermore
September 23, 2011
Initially terrible experience here. Service department was harried when interactin, slow in responding, rude and condescending. During reconciliation period here on dealerrater, issue was resolved appropr was harried when interactin, slow in responding, rude and condescending. During reconciliation period here on dealerrater, issue was resolved appropriately. More
by HateHerbChambers
Employees Worked With
various
July 09, 2011
The fan was not blowing my a/c into my H3. I called the Herb Chambers Dealership and Scott squeezed me in and had my car fixed in about an hour. There was no charge as it was still under warranty. Scott Herb Chambers Dealership and Scott squeezed me in and had my car fixed in about an hour. There was no charge as it was still under warranty. Scott gave be a bottle of cold water and I was on my way. I drive an hour to this dealership just because the service is amazing! I will continue to drive there as long as Scott is the Service Manager. He is professional, friendly and just a great guy. Thanks again Scott! More
by vivnrick
Employees Worked With
Scott/Manager
June 03, 2011
Understood the problem and got my car right in. Then they finished when they said they would and at a rate better than the competition...even with another small issue I didn't know I had. Nice to know they finished when they said they would and at a rate better than the competition...even with another small issue I didn't know I had. Nice to know someone's got your back! Runs like a champ....thanks! More
by dlcreative
Employees Worked With
Scott Lyon
May 09, 2011
I have had the pleasure of dealing with Scott on a few occassions when having my vehicle serviced. He always greets me with a friendly smile and remembers me by name... don't ask me how with all the cust occassions when having my vehicle serviced. He always greets me with a friendly smile and remembers me by name... don't ask me how with all the customers that come in and out of the service area. I can trust that he will recommend the most affordable alternative to any serice related issues and that it will be performed expeditiously. I am a customer for life, because of the fabulous service I receive at this dealership and from Scott. More
by laurelsadd
Employees Worked With
Scott Lyon
April 29, 2011
Scott Lyons proved once again that customer service can be a very satisfying experience. He was diligent in his efforts to solve an ongoing issue with our Trailblazer's radio and I believe we have solved i be a very satisfying experience. He was diligent in his efforts to solve an ongoing issue with our Trailblazer's radio and I believe we have solved it now. Scott's service keeps us coming back to Herb Chambers even when we have other choices closer to our home. More
by georgekaralias
Employees Worked With
Scott Lyons
April 26, 2011
Scott has always been available whether on the phone or at the dealership. He is always professional and pleasant. I have been doing business with him for over 5 years. I like dealing with the same person at the dealership. He is always professional and pleasant. I have been doing business with him for over 5 years. I like dealing with the same person all the time. Scott is an asset to the service department.Great attitude and attention to detail. Thanks. More
by mmilo2003
Employees Worked With
Scott Lyons
