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Herb Chambers Collision Center of Danvers - Service Center
Danvers, MA
223 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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223 Reviews of Herb Chambers Collision Center of Danvers - Service Center
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March 05, 2020
Customer Service I would like to express how extremely satisfied with the service on my Chevy Silverado High Country truck. to Patrick and the rest of the team that pr I would like to express how extremely satisfied with the service on my Chevy Silverado High Country truck. to Patrick and the rest of the team that provided me with a service fo a mechanical problem, THANK YOU VERY MUCH. This dealership went over and above my expectations fixing this problem. They stand behind there product. I will recommend their service as well as there sales personnel to all of my friends and family. They treated me like family. I will always do business with Herb Chambers. A gigantic thank you to all that serviced my vehicle. THANK YOU PATRICK More
by Rocco 103
Employees Worked With
Patrick Wentzell
August 01, 2019
Fantastic service Thank you Herb Chambers for the most courteous service! Most professional service! The staff in the service department went above and beyond to take c Thank you Herb Chambers for the most courteous service! Most professional service! The staff in the service department went above and beyond to take care of myself! Thank you again! More
by lilshellzz21
Employees Worked With
John
February 16, 2019
Excellent!!! Scott Lyon is a master at customer service!! Really goes above and beyond to accommodate. I am in the customer service business and I can tell you Sc Scott Lyon is a master at customer service!! Really goes above and beyond to accommodate. I am in the customer service business and I can tell you Scott has it nailed when it comes to his service. Very knowledgeable and detailed for all vehicles service explanations. I love having my vehicle service here. Best service center by far I have ever had the please to be part of. Scott is awesome and should be rewarded for his outstanding customer service. More
by Ruisi
Employees Worked With
Scott Lyon
December 07, 2018
Genuinely providing exceptional customer satisfaction Hello All, Genuinely providing exceptional customer service and great satisfaction; it is what I experienced after bringing my car for service at H Hello All, Genuinely providing exceptional customer service and great satisfaction; it is what I experienced after bringing my car for service at Herb Chambers Chevrolet of Danvers. I didn't write this review sooner because I wanted to find the correct words to simplify my deep satisfaction. I want to thanks Eduart Lela for connecting me with John Tammaro. Indeed, John showed appreciation and importance in addressed all my concern and found the solutions to the issue with my vehicle. Again many thanks and enjoy the coming holidays. FR More
by FR
Employees Worked With
John Tammaro, Eduart Lela and Scott
May 21, 2018
Multiple Repairs I've brought my 2013 Sonic here for repairs as it's conveniently located near the Enterprise dealership that I also deal with. From insurance/warrant I've brought my 2013 Sonic here for repairs as it's conveniently located near the Enterprise dealership that I also deal with. From insurance/warranty claims and general repairs my experiences have all been the same. Mostly I feel that they're just too busy and not staffed properly. In my opinion there needs to be better systems and management oversight as oftentimes I do not get a phone call when work is complete and typically when I bring in my car be it for an appointment or not it always takes a long time for me to be seen by someone. Prices seem fair and I'd rather my work be done by a dealership with certified mechanics. Thoroughness of work is also an issue as I've had different problems arise that seem to be interconnected and of course they crop up after the fact. Perhaps had I bought a better vehicle (i.e. not a Sonic) I wouldn't have half the issues in general. Overall: Workmanship: 3 Speed of service: 1 Customer service: 1 Price: 3 More
by ChefChrisDay
Employees Worked With
Bill, Kristin
March 13, 2018
Top Notch Service I want to say this dealership stands behind their customers 100 % John made a pretty angry customer, myself, into a totally loyal customer from now o I want to say this dealership stands behind their customers 100 % John made a pretty angry customer, myself, into a totally loyal customer from now on. I have just found my new service station, and when it is time to buy new, this is where I will be headed. More
by Karen
Employees Worked With
John
November 18, 2017
Great Service, This was my first time using your evening service, I was in the area so I called to see if I could stop in for my routine maintenance. I spoke to Mat This was my first time using your evening service, I was in the area so I called to see if I could stop in for my routine maintenance. I spoke to Matt, very friendly and courteous, I was in and out within 1 hour, great service keep up the good work. Thanks Sal Mazzola Jr. More
by MandyPI
Employees Worked With
Matt Waldo
July 27, 2017
Bumper replacement after being rear ended in June Oren Seatten, Body Shop Manager at 90 Andover St, Danvers, , replaced the bumper using the insurance amount, in 2 days. His staff, Jennifer and Meli Oren Seatten, Body Shop Manager at 90 Andover St, Danvers, , replaced the bumper using the insurance amount, in 2 days. His staff, Jennifer and Melissa, were so helpful and professional. I felt very confident they would do the job they did. Picking up the car and returning the rental at the same location was so convenient as well. Last week I had to have a window replaced and David Dragonas was very helpful. Lila in that service department is always excellent in following up as well. I bought my car in 2009 (it is a 2008 Sebring) from Will LaFlash. It is serving me well and at soon-to-be 80 years old probably will be my last car. I live across the street from the 107 Andover Street showroom in Danvers at Brooksby Village and appreciate Tommy driving me back and forth. Just wanted you to know, Mr. Chambers, that your personnel reflect the service you want them to give and I thank you. Sandy Singer, Brooksby Village, Peabody, MA More
by sandy1938
Employees Worked With
none of the above as this was service related, and body work.
July 11, 2017
Warranty issues,no call backs,no information. felt walked on Funny thing is the sales people i worked with were great. They promised i would be taken care of if anything ever came up with the car( a 2016 jeep Ch Funny thing is the sales people i worked with were great. They promised i would be taken care of if anything ever came up with the car( a 2016 jeep Cherokee). I never though i was being looked down upon or walked over as a young single female as i had at other places. I even gave my sales persons name out when ever anyone was looking for a car. But now that i have a problem with the car that's now 1.5 yrs old and have brought it in 3 times now for the same issue( water saturating my carpets across the whole car), do i get any call backs or emails or txt's.... Nope.. its radio silence so i have no idea what is going on with my car that i paid close to 30k for. I had to do my own research to find out that the problem i'm having is a manufacturers defect. Wont be buying from Herb again and its all because of the service center and i wont be suggesting anyone buy a car from them. More
by goalhay1
Employees Worked With
John C.
