Herb Chambers Collision Center of Danvers - Service Center
Danvers, MA
214 Reviews of Herb Chambers Collision Center of Danvers - Service Center
Warranty issues,no call backs,no information. felt walked on Funny thing is the sales people i worked with were great. They promised i would be taken care of if anything ever came up with the car( a 2016 jeep Ch Funny thing is the sales people i worked with were great. They promised i would be taken care of if anything ever came up with the car( a 2016 jeep Cherokee). I never though i was being looked down upon or walked over as a young single female as i had at other places. I even gave my sales persons name out when ever anyone was looking for a car. But now that i have a problem with the car that's now 1.5 yrs old and have brought it in 3 times now for the same issue( water saturating my carpets across the whole car), do i get any call backs or emails or txt's.... Nope.. its radio silence so i have no idea what is going on with my car that i paid close to 30k for. I had to do my own research to find out that the problem i'm having is a manufacturers defect. Wont be buying from Herb again and its all because of the service center and i wont be suggesting anyone buy a car from them. More
Not Recommended! I made an appointment for a week later and was told to leave my keys in the drop box, because I work early, and he would take care of it.. I called a I made an appointment for a week later and was told to leave my keys in the drop box, because I work early, and he would take care of it.. I called at 11:30am after leaving my keys in the drop box at 7:15am and NO ONE even new my truck was there including my service consultant. My keys were found in the drop box and when I called back at 2:30pm to check on my truck it hadn't even been looked at so I asked to speak to the Service Director who then told me he would look into it and call me back in 20 minutes, needless to say he never called me back and over an hour later I was at the dealership trying to figure out what was going on. I then spent another 30 minutes waiting for the Service Director. My truck needed over $1000 worth of work and after Matt told me I could bring it back another day I was then advised by a different Service Consultant that it should not be driven. The Service Director then put me in a rental because I could not wait any longer to get home. The following morning, 9/14/16, I faxed a copy of my warranty at 7:30am. I called at 10:30 to see if they received my fax and the fax came in but because it comes to a different department they had not physically received it. Matt called me back and said everything was covered so I gave them the ok to do the repairs, I was then informed that he called the warranty company and they said that I would have to pay the dealership and then get reimbursed from the warranty company. I called at 2:30to check on the truck and only then was I advised that he had to order the parts and my truck wouldn't be ready till Friday. Well needless to say I never heard back from him so the following week 9/20/16 I called Matt and he let me know that he JUST got the parts and it would be a couple more days. Matt called me on 9/21/16 to let me know my truck was all set to go so I go and pay over $1400 for the repairs, GREAT....WRONG! I drove home from Danvers to Methuen and as soon as I pulled into my complex I could smell something burning and as soon as I parked in my driveway the Transmission lines ( which they repaired) let go and my transmission emptied all over my driveway! I called Matt immediately and was left on hold for 11 minutes! Matt advised me to have it towed at MY expense. I asked him for a local tow company because I was not paying for this. I then had to scramble to get another rental before Enterprise closed. So not only was my driveway a mess but my truck was covered in transmission fluid. The next morning Matt called to let me know that it was their fault and that it had been fixed. I was thankful that they covered the tow charge and the rental fee until I called the warranty to begin the reimbursement process. They wanted to know WHY I paid in advance and that they were just waiting for Herb Chambers to send them the invoice so they could pay it. I then found out that I was charged more than the warranty company authorized!! I feel as though they thought they could do this and get away with it because I am a woman. I was lied to, I was told they didn't have a shuttle or courtesy vehicles, and I believed them till I drove home from work behind a truck that said "Herb Chambers Chevy Courtesy Vehicle". I will say that the General Sales Manager was more than willing to help reimburse the over charge. I was going to buy a new truck from there but I think I will go elsewhere. More
Thank you Matthew Waldo!!!!! Danvers Chevrolet I would like to thank Matthew Waldo for once again fixing my issues with my H3 Hummer. I was in and out in no time. Matthew Waldo is an asset to your I would like to thank Matthew Waldo for once again fixing my issues with my H3 Hummer. I was in and out in no time. Matthew Waldo is an asset to your company and more service managers should follow his steps. I been a loyal customer for this reason. Keep up the great work and I hope you all recognize his professionalism. Paul Cherubino More
Professional Service I bought my Avalanche a few years ago at a large dealership on the south shore. It was the third new vehicle I had purchased from them but never use I bought my Avalanche a few years ago at a large dealership on the south shore. It was the third new vehicle I had purchased from them but never used the service department. After having a problem that I would only have fixed through Chevrolet, I called that dealership. I was not satisfied with my treatment or their solutions. I decided to try the local dealership and met John Tammaro. He explained to me what they could do, gave me an estimate and when they took my truck he put me in a new vehicle until my truck was ready. John called me with updates and I got my Avalanche back to me in the time frame he said he would and the best part was that final cost was the same as the estimate. The next vehicle I purchase will be from Herb Chambers! More
outstanding service I recently brought my vehicle BACK for routine service and maintenance. I have always had a great and painless experience with your service departmen I recently brought my vehicle BACK for routine service and maintenance. I have always had a great and painless experience with your service department. I will continue to have my vehicles serviced with you More
Outstanding Herb Chambers Chevy Service Manager Support I had a faulty charger device for my 2014 Chevy Volt and went to HC Service department prepared to argue against a potentially expensive repair/replac I had a faulty charger device for my 2014 Chevy Volt and went to HC Service department prepared to argue against a potentially expensive repair/replacement. JOHN TAMMARO, the Service Manager, was exceptional in resolving the problem on the spot. JOHN's extremely professional, courteous and expeditious service will keep me coming back to HC Chevy. JOHN is the best! John N., Lynnfield MA More
poor service experience quoted incorrectly on phone then with hesitations corrected. truck did not work next day after 1600 of repairs and I was to blame, in the end I was to quoted incorrectly on phone then with hesitations corrected. truck did not work next day after 1600 of repairs and I was to blame, in the end I was told as courteousy to me they will refix and I was left without auto start , after email to gm and corporate with all my concerns no one has cared how my customer experience has been !! so never again !! Chevy owes me!! More
Fantastic customer service I bought a second Chevy from Herb Chambers Danvers because of customer service! I will put the staff from sales( Edison), finance( Bobby!!!), and serv I bought a second Chevy from Herb Chambers Danvers because of customer service! I will put the staff from sales( Edison), finance( Bobby!!!), and service ( John and Scott and Kristen) up against any other dealership ANYWHERE! Great people that care about you and your car! I tell every person to go to that dealership because of service! They go above and beyond! More
water leak and warranty issues After having dealt with other Chevy dealerships I brought my Avalanche here. John T in service was excellent. Scheduled my appointment right away, li After having dealt with other Chevy dealerships I brought my Avalanche here. John T in service was excellent. Scheduled my appointment right away, listened to my issues, came and visually inspected my vehicle. He went above and beyond my expectations with my repairs, providing me with alternative transportation and returning my vehicle back to me ASAP. Great experience, will definitely return to and refer Herb Chambers -Danvers. More
Quick Recall Service My new 2013 Chevy Cruze was recalled and within a week of calling and scheduling an appointment, they brought it right in and had it looked at. In a t My new 2013 Chevy Cruze was recalled and within a week of calling and scheduling an appointment, they brought it right in and had it looked at. In a timely fashion it was out in no time and I was able to pick up the car later that day good as new. John was very helpful in explaining the recall and making sure I was in and out. I left there feeling very confident in their service and would highly recommend it to anyone. More