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Herb Chambers BMW of Sudbury - Service Center

Sudbury, MA

4.5
928 Reviews

928 Reviews of Herb Chambers BMW of Sudbury - Service Center

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October 12, 2024

Service was perfectly performed and the interaction with the service representative had great follow up More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Prodell
Oct 14, 2024 -

Herb Chambers BMW of Sudbury responded

John, we're delighted to hear that you had a positive experience with our service team at Herb Chambers BMW of Sudbury. Thank you for the kind words and support!

October 04, 2024

I had one of the best service appointments of my life with Breanna at Herb Chambers in Sudbury. Breanna was clear, efficient, and friendly. Most importantly, my car, in for a routine service, was ready q More

by Torridon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Breanna Camire
Oct 04, 2024 -

Herb Chambers BMW of Sudbury responded

We're delighted to hear that Breanna provided you with such an exceptional service experience at Herb Chambers BMW of Sudbury! It's great to know your car was ready promptly and that you'll be returning. Thank you for sharing this feedback!

October 04, 2024

Service was excellent and the advisor was professional In and out quick did not have long wait time More

by mdb51599
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Ewen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Albertian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2024 -

Herb Chambers BMW of Sudbury responded

This is great to hear! Thank you for coming to Herb Chambers BMW of Sudbury!

September 29, 2024

Service was slipping here! Last few visits have been terrible. Brie (new) saved it. Awesome. More

by Service Team Getting Better
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brie
Oct 01, 2024 -

Herb Chambers BMW of Sudbury responded

Thank you for the review and feedback. We're happy to hear Brie made your recent visit a great one. Take care and please don't hesitate to reach out if you'd like to share anything further! - The Herb Chambers BMW of Sudbury Team

September 28, 2024

I was taken care very professionally and everything was explained with details of the service that was being provided and the time it was going to take, with the necessary accommodations while waiting for More

by willy ogando
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LAURA PRODELL
Sep 28, 2024 -

Herb Chambers BMW of Sudbury responded

Hi Willy, we're glad to hear you had a professional and detailed experience at Herb Chambers BMW of Sudbury. We look forward to serving you again! Have a great ride!

September 27, 2024

I worked with service advisor Travis Ewen when my car went in for a recent service appointment. He did a great job assisting me by reviewing in a non-hurried manner everything noted about my car after it More

by CoastalDriver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Ewen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2024 -

Herb Chambers BMW of Sudbury responded

Thank you for sharing your experience! We're glad to hear that Travis provided thorough and attentive service during your visit to Herb Chambers BMW of Sudbury. We appreciate the feedback and look forward to assisting you again in the future! Safe travels!

September 27, 2024

Jonathan was professional, knowledgeable, and personable. He explained the work and billing very well and followed up when my car was ready. I look forward to working with him again. More

by Diane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan, Customer Service
Sep 28, 2024 -

Herb Chambers BMW of Sudbury responded

Hi Diane, we're delighted to hear that Jonathan provided such excellent service at Herb Chambers BMW of Sudbury. We look forward to serving you again! Have a great ride!

September 26, 2024

Yordanys professionalism exceeded expectations. Very knowledgeable, personable and professional. Stephanie requested him and she always goes over and above for BMWs customers. Thanks to both of the More

by MMN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Hunt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Roffo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yordanys Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2024 -

Herb Chambers BMW of Sudbury responded

Thank you for sharing your positive experience with Yordanys and Stephanie at Herb Chambers BMW of Sudbury! We're delighted to hear that their professionalism and dedication made a great impression. See you next time!

Sep 27, 2024 -

MMN responded

My pleasure well deserved

September 23, 2024

Wonderful vehicle care and customer service! My service advisor, Breanne, was thorough with the care and service of my car! Thank you for the video of the condition of my car! More

by dunkjunkjan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Breanne C. from Service Dept.
Sep 23, 2024 -

Herb Chambers BMW of Sudbury responded

We're delighted to hear you had a great experience with Breanne and our team at Herb Chambers BMW of Sudbury! Thanks for sharing your positive feedback, and we're glad the video update was helpful. Safe driving!

September 20, 2024

Terrible service department. They make you wait forever and 50% of the time forget to do simple things like reset the oil light or the service light. Find somewhere else to go More

by SctThomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Edward Painter
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2024 -

Herb Chambers BMW of Sudbury responded

We're disappointed to hear about your experience with our service department. Please reach out so we can address this directly and make things right. Thank you, Sean King - General Manager - sking@herbchambers.com

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