Herb Chambers BMW of Sudbury - Service Center

I leased a 335i from the dealership in October. The sales experience was excellent, and both Jason Herndon (my client advisor) and Kosta Pappas (the general manager) were very helpful, responsive, and sales experience was excellent, and both Jason Herndon (my client advisor) and Kosta Pappas (the general manager) were very helpful, responsive, and had great follow through. When I had a check engine light come on recently, I contacted Jason to find out the best way to handle getting an appointment and he offered to find out more info for me. Within a few hours not only did I have an answer on thye problem (a programming recall) but had an appointment that was sooner than I was expecting. I highly recommend Jason, Kosta, and BMW of Sudbury! Terrific experience! More

Excellent experience. Wonderful team to work with from start to finish. Colleen keeps me informed and is the nicest person to work with. The dealership itself looks great, with state of the art service an start to finish. Colleen keeps me informed and is the nicest person to work with. The dealership itself looks great, with state of the art service and appearance. I never hesistate to bring my car to BMW of Sudbury for service. Thanks again. More

I bought my first BMW in August - it was a 2005 X-5 sill on CPO Warranty. Colleen Silver couldn't have been more professional & courteous! I had several service issues & questions and Colleen really went o on CPO Warranty. Colleen Silver couldn't have been more professional & courteous! I had several service issues & questions and Colleen really went out of her way to follow-up on all of my requests & questions. I have purchased 14 new cars & SUV's over the years and Ms. Silver is simply best rep I have dealt with. Enthusiastic, professional, knowledgeable and creative all come to mind when I think of the service I received from Ms. Silver & BMW of Sudbury. She makes servicing a BMW the best possible experience! More

I first met Kosta Pappas when he was working at a different dealership. It took me a while to locate him again, but was extremely happy when I did. Kosta has always been courteous and professional different dealership. It took me a while to locate him again, but was extremely happy when I did. Kosta has always been courteous and professional. My recent dealings were no different. My problem was taken care of immediately. When looking for another car I will certainly do so with Kosta. More

BMW computer board indicated that micro filter needed service, I was in Wayland border and called BMW Sudbury, called using BMW bluetooth and asked if I could stop by or do I need an appointment, Service service, I was in Wayland border and called BMW Sudbury, called using BMW bluetooth and asked if I could stop by or do I need an appointment, Service coordinator Bill checked if any team was available, green team was able to squeeze me in, it was around 7:30am. I enjoyed the facilities while waiting for the filter to be replaced. I usually go to BMW Norwood Gallery but I was in Sudbury area. Both Dealers are great to deal with. BMW marketing philosophy and strategy is working and of course it is the ultimate machine. More

Service very good and employees accomodating; car could have been cleaner when picked up but all in all I have had positive experiences with this dealer and the employees. Edward Naczi- Business Developme have been cleaner when picked up but all in all I have had positive experiences with this dealer and the employees. Edward Naczi- Business Development - knowledgeable, friendly, helpful and accomodating. More

so I had a few issues with my car and took it to FMW as I always do and kate was my CA. To start I had a rejection sticker from a inspection shop. she went out of her way and snuck me in for a appointment kn always do and kate was my CA. To start I had a rejection sticker from a inspection shop. she went out of her way and snuck me in for a appointment knowing I couldnt drive the car (safety issue). arriving at the dealership I am greeted and shown my loaner which had a full tank of fuel! I have been updated daily and never had to wonder what was going on. The technician that did the work was excellent and did a nice clean complete job. no dirty hand prints or old parts left in the trunk (dont laugh happened twice at other dealers).All in all I am happy to say FMW has done another painless top notch job. Best regards, Michael More

I buy many of my repair/maintance parts from Foreign Motors West (Herb Chambers BMW in Natick, MA). Their prices (with a BMW CCA discount) are very reasonable (well below BMW NA MSRP). The parts folks Motors West (Herb Chambers BMW in Natick, MA). Their prices (with a BMW CCA discount) are very reasonable (well below BMW NA MSRP). The parts folks are polite and helpful, even when I am just looking for information. More

i changed my mind. . after going over with glen in service, my car was explained in full detail. apparently the new x5 bmw is so smart that humans cannot figure it out and it does stuff that no one k service, my car was explained in full detail. apparently the new x5 bmw is so smart that humans cannot figure it out and it does stuff that no one knows about so of course, i think it is not working. glen sat with me for hours showing me details and after that i felt confident. so my last experience was better than my first 2. More

Brake Lining light lit up at 35k. Did an inspection 1 at the same time. Replaced rotors and pads under warranty. Told them I was hearing noise in the front end from every little bump. They replaced both fro the same time. Replaced rotors and pads under warranty. Told them I was hearing noise in the front end from every little bump. They replaced both front sway bar links. Told them I was hearing static on AM when I step on thhe brakes. They installed an additional ground wire (per bulletin). Told them the hesitation in the acceleration was bugging me and they reprogrammed the EGS with new software.<br><br>I dropped it at 7:30 and it was ready at 5 just as they said it would be. The handling is vastly improved, and the 3.0 seems like a different beast with the new transmission program. More