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Herb Chambers BMW of Sudbury - Service Center
Sudbury, MA
890 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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890 Reviews of Herb Chambers BMW of Sudbury - Service Center
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August 28, 2013
I've been going to BMW of Sudbury since moving to Boston two years ago. Having dealt with dealers in other parts of the country, I was pleasantly surprised with the level of service and professional Boston two years ago. Having dealt with dealers in other parts of the country, I was pleasantly surprised with the level of service and professionalism in Sudbury. Will Pauls in particular has gone above and beyond on several occasions to ensure that my service issues were resolved thoroughly, even if that means engaging folks at HQ to help troubleshoot an issue. He has also been very pragmatic in advising on when I need to repair certain items and where I can make tradeoffs. Other dealers push service on every touch point, but Will has been great in making sure a trusting relationship is established first such that I know when he makes a suggestion, it's something I need to do. Great guy. Great dealer. More
by AnthonyDriscoll
August 01, 2013
Will Pauls is friendly, responsive and goes above an beyond to get the best outcome. My BMW X5 diesel is a great vehicle but had a serious emissions systems and electrical problem. Will always keeps m beyond to get the best outcome. My BMW X5 diesel is a great vehicle but had a serious emissions systems and electrical problem. Will always keeps me informed. I recommend Will and BMW Sudbury without reservation. More
by TimothyMcIntyre
May 31, 2013
I've been getting my BMW 335 serviced at BMW of Sudbury for two years, ever since I purchased it. Hands down, the BEST dealership I've ever worked with. In that time, Will Pauls has been my service Sudbury for two years, ever since I purchased it. Hands down, the BEST dealership I've ever worked with. In that time, Will Pauls has been my service associate. He knows me by name, knows my car inside and out. He knows that I like early morning appointments and that I'm always checking out the new M3s for my next purchase. Somehow he always manages to get me a 3 series loaner. It's service like this that will keep me a BMW of Sudbury customer for a very long time. More
by chipberg
April 10, 2013
I am currently on my second BMW X5 – a 2006 4.4, which was purchased from Foreign Motors West (prior to it becoming part of Herb Chambers). Now that the car is no longer under warranty, I have a choice o was purchased from Foreign Motors West (prior to it becoming part of Herb Chambers). Now that the car is no longer under warranty, I have a choice of where to have it serviced. I choose to continue to bring it to BMW of Sudbury for one simple reason. The customer service I receive from Will Pauls and the rest of the service team is exceptional. The dealership itself is immaculate and has great amenities, but frankly, it’s the service staff that keeps me coming back. Honesty, integrity, knowledge and attention to detail are all adjectives I use to describe Will and the technicians at BMW of Sudbury. I know that when I bring in my car, I can count on Will to take the same care as he would with his own. He calls when he says he will, explains everything in detail and answers all my questions without hesitation. I would highly recommend the service at BMW of Sudbury and Will Pauls is one of the big reasons why. More
by X5Owner06
Employees Worked With
Will Pauls
March 14, 2013
I took my car for servicing last year. Initially there were some issues but later on resolved by their manager.Now I am all satisfied and looking forward again for this dealership.They showed professional were some issues but later on resolved by their manager.Now I am all satisfied and looking forward again for this dealership.They showed professionalism in resolving the issues. I still feel they are better than the customer care of BMW itself. More
by karnatakravi
Employees Worked With
P. Gill
October 19, 2011
Went to service my 335i, had warranty, no problems with service. Dealership is pretty amazing inside.....I like that. Money must be coming from customers without warranty :) service. Dealership is pretty amazing inside.....I like that. Money must be coming from customers without warranty :) More
by Kolyan2k
Employees Worked With
DONT KNOW
May 19, 2011
Dealership is beautiful. People are extremely friendly and helpful. Mike is very well informed and fair. I have always been pleased with the work done on my cars. They understand that your time is im and helpful. Mike is very well informed and fair. I have always been pleased with the work done on my cars. They understand that your time is important and work hard to make the drop off and pickup of you car as efficient as possible as well as providing an excellent working environment if you stay at the dealership while you car is being looked after. More
by eschumer
Employees Worked With
michael cerone
April 21, 2011
While travelling to the MA area from Buffalo, NY, we fell into one of their infamous potholes resulting in 2 bent rims on my '08 335 ix. It was late on a Friday and we had plans for the entire evening fell into one of their infamous potholes resulting in 2 bent rims on my '08 335 ix. It was late on a Friday and we had plans for the entire evening and the next day as well and the car was barely driveable. We called the dealership and spoke to the service department, explaining our situation. We were told to bring the car in and that we would need to speak to the service manager the next morning. We did exactly that and with a bit of luck because the rim type we needed was in stock (albeit very expensive!!) by 1 PM that Saturday we were back on the road. Thankful for having the replacement rims installed allowing us to continue with the weekend plans I forgot to indicate I was a BMW club member and elligible for a 10% discount (on a $900 bill). By this time we were back home and while looking at their website to to see if they did in fact honor the club member discount, I stumbled on a 10% discount coupon they happened to be offering. A few phone calls resulted in getting 10% put back on my credit card. They really helped us out of a tough situation...thanks! More
by stankujawski
Employees Worked With
Kevin Waters, Kosta Pappas
March 22, 2011
After having an excellent purchase experience at BMW of Sudbury, I had to return the next time I purchase a car. Again, they exceeded all expectations with their professionalism, patient, and guidance. I k Sudbury, I had to return the next time I purchase a car. Again, they exceeded all expectations with their professionalism, patient, and guidance. I knew exactly what I wanted and at other dealerships I have often had painful experiences after selecting the car and coming to an agreement on price. This time, just like last time, Mike Cerrone made this experience as easy and pain free as possible. He helped the process move along very efficiently and was extremely helpful. I buy and sell many cars and my two experiences with Mike have by far been the best. Thanks for all of your hard work! More
by eisenmam
Employees Worked With
Mike Cerrone
