Herb Chambers BMW of Sudbury - Service Center

Fantastic experience I had a fantastic experience at Sudbury BMW at the service department my service advisor Ken is the best would recommend to go to Sudbury BMW I had a fantastic experience at Sudbury BMW at the service department my service advisor Ken is the best would recommend to go to Sudbury BMW More

Best service experience I had a regular service and a recall repair on my X3 recently. It was one of the most pleasing and satisfactory experiences I ever have had, and the s I had a regular service and a recall repair on my X3 recently. It was one of the most pleasing and satisfactory experiences I ever have had, and the service agent was Ken Meltzer. He was fast and precise in the processing of my service order and very well caring until the end. Thanks Ken! More

Professional Attitude - Service Exceeded Expectations! The service light on my year old X1 indicated an oil change was required. I had purchased my X1 and had had the very first service done at another The service light on my year old X1 indicated an oil change was required. I had purchased my X1 and had had the very first service done at another Boston Metrowest dealer. I decided to give BMW of Sudbury a try - even though, location wise I preferred the dealership I bought my car from. I have had some grudges against both the sales and service experience at the other dealership. William Kramer, my service advisor at BMW Sudbury, was very professional in his approach. He advised me that my car needed new wipers and cabin air / fuel filters, beside the oil change. He also listened patiently to a concern I had regarding the TPM. Since I had walked in without an appointment, William gave me an good estimate of the waiting time. I also raised another concern about BMW all-weather floor liners( rear passenger) getting warped - I had purchased these at the other dealer. William took a look and after discussing warranty with the parts department informed me if I could get the receipt he could explore getting them replaced. The other dealership was kind enough to email me a copy of the receipt. William got them replaced! I will like to mention that I had brought this issue (floor liners) to the notice of the dealership I had purchased the car and floor liners from - when I got towed to them last month to get a tire (damaged by a pot hole) replaced. Their parts department told it was too late now, saying if I had raised this issue within 2-3 months of purchasing, they could have considered my request. I will like to mention that the other dealership had offered me these floor liners free in exchange for a good sales experience review ( 5 stars on all front). I refused and had paid for the floor liners. I never wrote the sales review for them. I was very impressed with the politeness of William Kramer ( BMW of Sudbury). He is a true professional and patiently "listens" to customer concerns and addresses them. BMW Sudbury is my new stop for future BMW service. Highly recommended! More

Simple service done right I've worked with Ken for several years now and I'm assured a clear, simple explanation before work starts and my car is done correctly when I leave. I've worked with Ken for several years now and I'm assured a clear, simple explanation before work starts and my car is done correctly when I leave. Ken takes the time to know the little things about each model and has lot of general experience to make decisions easier. 100% recommendation. More

Excellent service experience My Service Advisor, Ken Meltzer, was courteous, helpful and professional. He answered all my questions and provided excellent advice for my service vi My Service Advisor, Ken Meltzer, was courteous, helpful and professional. He answered all my questions and provided excellent advice for my service visit. Ken also contacted me later in the day to update me on the service progress and explained what the technicians were doing to complete the required services. The car was completed as promised and to my complete satisfaction. More

Another positive Experience I am writing to express my utmost satisfaction during another routine service visit to BMW of Sudbury. I scheduled service online, showed up early, I am writing to express my utmost satisfaction during another routine service visit to BMW of Sudbury. I scheduled service online, showed up early, got taken in immediately. It was busy! but they worked like clockwork and got back in my car in a timely fashion. So, Thank you! More

Excellent Service!! Visiting BMW of Sudbury is always a great experience. A welcoming atmosphere and my special requests are always taken care of by Ken Meltzer. If he Visiting BMW of Sudbury is always a great experience. A welcoming atmosphere and my special requests are always taken care of by Ken Meltzer. If he goes to another BWM dealership I may have to follow him there. One Happy Customer! More

One of the worst Service Centers I've seen This Service center screwed up my imaculate BMW during a routine service visit. The car was badly scratched, the gearbox was damaged. These people are This Service center screwed up my imaculate BMW during a routine service visit. The car was badly scratched, the gearbox was damaged. These people are the main reason why I am not buying another BMW. These cars are way too complex for these "part changers" to deal with and during the "repair" process they will generally do more harm than good. Escalating the issues with their managers doesn't help. Don't expect BMW of NA Customer Service to help, they are also useless. Goodbye BMW! More

Great service visit! This was my second visit with Ken. He always makes me feel at ease and I do not feel like a number , but a valued customer. The facility is nice. Ken This was my second visit with Ken. He always makes me feel at ease and I do not feel like a number , but a valued customer. The facility is nice. Ken is the reason I will keep coming back. Meliisa M. More

Great Service Department I worked with Kenny Meltzer to get some service work on my 650i. Incredibly helpful, friendly and got my vehicle back on the road in a day. Outstand I worked with Kenny Meltzer to get some service work on my 650i. Incredibly helpful, friendly and got my vehicle back on the road in a day. Outstanding service More