Herb Chambers BMW of Sudbury - Service Center

Sudbury BMW and Brian Fryes in Service are terrific Have known Brian ever since he joined the Sudbury BMW service team back in 2015 or 2016. Was immediately impressed and was bummed at the time I had a Have known Brian ever since he joined the Sudbury BMW service team back in 2015 or 2016. Was immediately impressed and was bummed at the time I had an older out of warranty car I had to service elsewhere. Got a new 2018 X3 now and delighted to be back with Brian. He's definitely a car man's car guy who knows his stuff More

Most professional service adviser I've dealt with. I wanted to thank you for your excellent care and customer service. Ken made my service experience a joy and I appreciate his professionalism and taki I wanted to thank you for your excellent care and customer service. Ken made my service experience a joy and I appreciate his professionalism and taking the extra time and care to ensure all my concerns were met. Although I may not agree with some of the ways the company addresses issues and charging practices, he has been at most professional and a great asset to the company. Looking forward to deal with him as my go to service adviser in the future. More

Wow!!! Very impressed. Ken Meltzer was outstanding! I bought my BMW at a different dealership, but when I needed service, after visiting Shrewsbury BMW, I came to Sudbury instead. I was absolutely blow I bought my BMW at a different dealership, but when I needed service, after visiting Shrewsbury BMW, I came to Sudbury instead. I was absolutely blown away by this dealership. Most of all, service was absolutely outstanding. Ken Meltzer, was my service manager. He is a straight shooter, very knowledgeable, attentive and personable. Because of him I couldn't have felt any better after leaving the dealership with my AC condenser replaced (job neither small nor simple). The car not only was repaired, and at a very competitive price point, but it also came out spotless. The fact that it was cleaned on the outside was great, but when I lifted the hood, the engine was cleaned too!!! That's something that I did not expect and never seen done at the other dealership that used in the past. I was very, very impressed. Facilities at the dealership and efficiency of the entire process far exceeded my expectations. Don't waste your time elsewhere, this is a great place. More

Customer Friendly Service I recently dropped off my 2015 BMW328 Xi for a spring service check-up based on a dealer promotion offer I had received on-line. Shortly after I arr I recently dropped off my 2015 BMW328 Xi for a spring service check-up based on a dealer promotion offer I had received on-line. Shortly after I arrived Bill came by to discuss the work and asked what service I wanted performed. He pointed out the offer I had selected would not only not do what I wanted but also that I didn't need based on the vehicle service records. He then arranged for the services I wanted to be performed under my service contract at no charge. I also had a number of questions not related to that day's service which he patiently and professionally addressed. That day's work uncovered that my rear tires were worn so he arranged for a follow up appointment a couple days later. I found Bill to be very knowledgeable, a great communicator, and well-organized all making for a favorable customer service experience. Bill is a real pro and a great representative of BMW of Sudbury. More

great service I dropped my 8 year old BMW off on a Sunday afternoon without an appointment. Bill Kramer called me the next morning before I had an opportunity to ca I dropped my 8 year old BMW off on a Sunday afternoon without an appointment. Bill Kramer called me the next morning before I had an opportunity to call him. Not only did he patiently debug the problem, but he found and fixed a few other things that needed work. He communicated often and well with me, giving me choices and recommending some approaches to reduce costs. The car was ready, nice and clean, when promised. Bill is a true professional, and you can't do better for BMW service. More

Spring Clinic Service Hello, I have been to get my car service with program called Spring Clinic and the service was very poor than it used be on my car. one such was my Hello, I have been to get my car service with program called Spring Clinic and the service was very poor than it used be on my car. one such was my wiper blades which were workign properly before the service. they made in such way that it is making more noisy and then wiper blades stuck on windshield after every wipe of the rain water. Thanks UDbmw More

Bill Kramer - Service Advisor - Excellent Overall Rating I have been working with Bill Kramer Service Advisor at Herb Chambers BMW of Sudbury for several years. His professionalism, technical knowledge an I have been working with Bill Kramer Service Advisor at Herb Chambers BMW of Sudbury for several years. His professionalism, technical knowledge and customer service expertise is exceptional Thank You Very Much More

Experience of car repair/maintenance with Steve Grant Steve Grant knows his stuff ! He accurately diagnose the issue, then proceeded to fix it perfectly. Trusting his recommendation, I'll defini Steve Grant knows his stuff ! He accurately diagnose the issue, then proceeded to fix it perfectly. Trusting his recommendation, I'll definitely buy from the dealership Extremely helpful and friendly. Very, very happy with his work. More

Awesome Service Advisor William Kramer William Kramer is an awesome service advisor at BMW of Sudbury MA. He is very attentive to the customer's issues, follows up all of the details with t William Kramer is an awesome service advisor at BMW of Sudbury MA. He is very attentive to the customer's issues, follows up all of the details with the technician(s) to make sure communication and repair work is solid all around, address all of the issues in the work order thoroughly, and last but not least, excellent with follow up during and after the service appointment. He has a very positive, cheerful and friendly attitude. I have had Bill as my service advisor for quite some time. If you have an after market warranty, Bill is also an excellent advocate on behalf of the customer with the warranty company. While the service department at Sudbury is great, Bill is one of the main reasons why I take my cars to BMW of Sudbury even though they are well past the original BMW and CPO warrantiy periods. More

Genius help from Mariam Can’t praise Mariam enough for her help in rectifying our BMW assist isssues and further clarifying our questions! It took several months of calling t Can’t praise Mariam enough for her help in rectifying our BMW assist isssues and further clarifying our questions! It took several months of calling the emergency assisstance, sales guy , genius help until we decided to drive into the delearship and make sure someone solves our issue. Thanks to Mariam, she was quick smart and got the service guys on it immediately! Within 30 mins all our year long issues were solved. Thanks Mariam. More