Herb Chambers BMW of Sudbury - Service Center

Five-star video inspection. Super helpful for people like me who don't know about mechanics. It is also a five-star service advisor to William. He's professionally and patiently explained the car conditions me who don't know about mechanics. It is also a five-star service advisor to William. He's professionally and patiently explained the car conditions one by one from the video. More

The communication was much to be desired. So basically there was none.... On a good note 4 weeks and my car was fixed. So far there was none.... On a good note 4 weeks and my car was fixed. So far More

John R. Made sure to keep me posted on the status of the car. He handled the entire process in a timely and professional manner. Happy with the entire team. car. He handled the entire process in a timely and professional manner. Happy with the entire team. More

Robert went above and beyond to help us today. He was very friendly and accommodating. We truly appreciate his above and beyond approach. It’s why we continue to purchase and service our vehicles at B very friendly and accommodating. We truly appreciate his above and beyond approach. It’s why we continue to purchase and service our vehicles at BMW Sudbury. Thank you! More

Outstanding service all around. Nick J. Is fabulous. They communicated every step of the way and were efficient and met my scheduling needs. Well done They communicated every step of the way and were efficient and met my scheduling needs. Well done More

Mackenzie in service is very professional, informative and an asset to BMW Sudbury. This is the 2nd time I have dealings with Mackenzie's. Always professional and personable. and an asset to BMW Sudbury. This is the 2nd time I have dealings with Mackenzie's. Always professional and personable. More

Mackenzie Ditomassi was very professional, and helped me out big time with my car when I brought it in for service, Good communication! Highly Recommend! out big time with my car when I brought it in for service, Good communication! Highly Recommend! More

Just want wanted to say this word of appreciation for my service advisor Robert Cohoon at BMW. Robert Cohoon does a phenomenal job at BMW of Sudbury, MA. To say that Robert exceeds the expectations of emplo service advisor Robert Cohoon at BMW. Robert Cohoon does a phenomenal job at BMW of Sudbury, MA. To say that Robert exceeds the expectations of employees at BMW would be an understatement and his attitude is that everyone, pulling together, can make the company a better place to work and to build great products and provide excellent service for the BMW customers. I believe is he the key to the success of the service department at BMW and plays a vital role in customer retention. Robert always goes the extra distance and makes the special effort to address customer issues and concerns and is a beacon of BMW’s commitment to its customers. Robert never lets the “not me” syndrome get in the way of excellent service. Regardless of the situation, he takes absolute accountability and follows through until the issue is resolved. Robert is the epitome of great attitude and inspires everyone around him with his dedication and candor. He is always looking to provide a solution and excellent service without any expectations and this is exactly what makes me any many others to appreciate the service at BMW of Sudbury. More

Recently My cousin had issues with his BMW and Jaimie Stewart has been non stop professional, helpful and over the top pleasant to deal with. She is very easy going and ready to do what it takes to make Stewart has been non stop professional, helpful and over the top pleasant to deal with. She is very easy going and ready to do what it takes to make the situation better. If you need to service your car MAKE SURE YOU ASK FOR JAIMIE !!! Pranav you have a great team Thank you! More