Herb Chambers BMW of Sudbury - Service Center

Disappointed with the experience. Expectation of service provided was different from reality, especially in regards to loaner vehicle. Better communication and processes would be appreciated. provided was different from reality, especially in regards to loaner vehicle. Better communication and processes would be appreciated. More

I had my car serviced there a couple of weeks ago. Be carful when you get a loaner car from this dealer because they start charging you for expenses such as tolls even when you did not drive the car usin carful when you get a loaner car from this dealer because they start charging you for expenses such as tolls even when you did not drive the car using any tolls. I have had to call the dealership several times and the first person I spoke with confirmed that they had made a mistake and removed the initial toll but it just kept happening again and again. After several calls to this dealership, I finally spoke with a representative “Almir” who indirectly insisted that I could have gone through tolls. The amount of the toll being charged on my credit card is not much but it’s so annoying for this dealership not fix their own mistakes when they are aware of their own mixup. Just a word of advice to be careful with this dealership! More

Excellent customer service. Staff kept me updated on the process of the repairs and delivered the car to me upon completion. I recommend Herb Chambers. process of the repairs and delivered the car to me upon completion. I recommend Herb Chambers. More

Waiting for service advice is always difficult. I was so very fortunate to have found Bill Kramer. He is smart, calm, very knowledgeable about BMW service and he goes the extra mile. So, don’t give up on very fortunate to have found Bill Kramer. He is smart, calm, very knowledgeable about BMW service and he goes the extra mile. So, don’t give up on Sudbury BMW; just ask for William Kramer!! More

My service representative was very helpful and efficient. She kept me informed about delays and showed me what work was going to be done, showing my warranty would cover some of the cost. She kept me informed about delays and showed me what work was going to be done, showing my warranty would cover some of the cost. More

The wait time to speak with your service adviser is slow. I think they are short staffed right now as I only saw one advisor in the department. Follow-up regarding my car and the status of service being per I think they are short staffed right now as I only saw one advisor in the department. Follow-up regarding my car and the status of service being performed was good. The job was finished the next day as was promised. More

Courteous, great at accommodating appointment with personal schedule! First class all the way! Al could not have been kinder And explain things in great detail to me. We scheduled next appointment and personal schedule! First class all the way! Al could not have been kinder And explain things in great detail to me. We scheduled next appointment and will be getting a loaner And they will pick my car up and drop it back off at my workplace. Talk about accommodating More

Attentive and thorough Did not try to fix something that was ok. Went back to double check problem which was functional at that time. No charge and even washed the car was ok. Went back to double check problem which was functional at that time. No charge and even washed the car More

Mackandie is extetmly helpful and knowledgeable , very nice and efficient. Will inform you by text what stage your car is and when is ready for pick up nice and efficient. Will inform you by text what stage your car is and when is ready for pick up More

Took my 2017 330ix in for service today. Very happy with service and personnel. Thank you Robert Cohoon for prompt email communications, matching another dealer's quote, providing a loaner. Thank you John service and personnel. Thank you Robert Cohoon for prompt email communications, matching another dealer's quote, providing a loaner. Thank you John Majeika for prompt communications throughout for the repair process and most of all for not trying upsell me anything else. Car was ready quickly and everything went smoothly from start to finish. More