Herb Chambers BMW of Sudbury - Service Center

I was scheduled for an oil change/service on June 29, 2021 at 1:30pm. I did not get my car back until June 30 at noon. That's 23 HOURS FOR AN OIL CHANGE. Whoever scheduled the appointment should have kno 2021 at 1:30pm. I did not get my car back until June 30 at noon. That's 23 HOURS FOR AN OIL CHANGE. Whoever scheduled the appointment should have known how busy they were and how it couldn't be done then. Bill Kramer was great in arranging a loaner when I'd been there 2 hours and they hadn't started; he thought it should be done by that evening. When I called at 5:30, Mackenzie told me it wouldn't be done by closing time, I said I needed it by 10:00am for a trip; she said she'd pass on that info. WHY WASN'T IT SCHEDULED FOR FIRST THING IN THE MORNING SINCE THEY'D ALREADY HAD IT FOR SO LONG? Sounds like some MISMANAGEMENT IN THE SERVICE DEPT? Very disappointing. More

Great experience bringing my car in for service. The service team was knowledgeable and drop off / pick up was super easy. Highly recommend Herb Chambers BMW of Sudbury! service team was knowledgeable and drop off / pick up was super easy. Highly recommend Herb Chambers BMW of Sudbury! More

BMW of Sudbury has a great service department. My service advisor Oulay and service director Al are very professional and accommodating. I highly recommend! advisor Oulay and service director Al are very professional and accommodating. I highly recommend! More

I was very satisfied with the work performed this morning! John Majeika was awesome! He explained everything to me before any work was done! morning! John Majeika was awesome! He explained everything to me before any work was done! More

Always thorough and attentive. Great service at HC BMW of Sudbury! Sudbury! More

Herb Chambers BMW in Sudbury always does excellent work. I have recommended them for service. Their customer service is always excellent. John R was very informative, expedited the work on my car, and gave I have recommended them for service. Their customer service is always excellent. John R was very informative, expedited the work on my car, and gave me advice for future service required. More

Efficient and friendly staffExcellent service Car was Efficient and friendly staff Excellent service Car was ready on time Liked the video of my car’s “physical exam” Patrick’s service was excellent Efficient and friendly staff Excellent service Car was ready on time Liked the video of my car’s “physical exam” Patrick’s service was excellent More

I was disappointed when I learned the service advisor I had been working with for years had left. Thankfully, I was pointed in Nicks direction. Nick Sullivan was great from start to finish. He did everythi had been working with for years had left. Thankfully, I was pointed in Nicks direction. Nick Sullivan was great from start to finish. He did everything he could to help me out. The tech was great also. The video he sent me was so informative. More

Very efficient service process kept me informed throughout. Patrick was excellent went over the work beforehand and after. Expensive but probably the going rate for servicing cars these days. All throughout. Patrick was excellent went over the work beforehand and after. Expensive but probably the going rate for servicing cars these days. All around excellent service experience. More

Service dept had me come in for brake flui d change. Told me I was out of warranty by three mo. Had brake job 3 mo ago. They did not change brake fluid then. Three moths ago I brought car in for service an me I was out of warranty by three mo. Had brake job 3 mo ago. They did not change brake fluid then. Three moths ago I brought car in for service an aske they check antifreeze because of alert from the car. They topped it off inspected it and checked for leaks. This service they are telling me to to replace fluid and I have coolant leaks. A top flight shop would have done it better. More