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Herb Chambers BMW of Sudbury - Service Center

Sudbury, MA

4.5
905 Reviews

905 Reviews of Herb Chambers BMW of Sudbury - Service Center

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August 21, 2021

John Majeika is very professional, solves any issues, and makes everything as stress free as possible. Always great experience at BMW of Sudbury! More

by Frank B.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pranav Gill, Almir Jonuz, Joe Cefalo, John Majeika
Aug 23, 2021 -

Herb Chambers BMW of Sudbury responded

Thank you, Frank! We're so glad to hear John and the Herb Chambers BMW of Sudbury team have helped you have a five-star experience! We look forward to seeing you again in the future!

August 20, 2021

Had a bad service experience that kept me waiting unknowingly for a state inspection sticker that took over an hour. I was not kept informed and just waited and waited. I would have declined the stat More

by stephenyu999
Recommend Dealer
No
Employees Worked With
Patrick Peterson
Sep 07, 2021 -

Herb Chambers BMW of Sudbury responded

Stephen, Thank you for your review of BMW of Sudbury. At this time we have staggered staffing hours, as well as longer than usual waiting times due to less staff. We apologize for any inconvenience this may have caused. I can assure you that customer service is truly a top priority of ours. If there is anything I can do for you please do not hesitate to let me know, and please reach out at your earliest convenience. Thank you, Pranav Gill- General Manager pgill@herbchambers.com

August 19, 2021

Oulay took excellent care of me and my X5. Bravo More

by RFHJr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Oulay Inthaphone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2021 -

Herb Chambers BMW of Sudbury responded

Thank you for visiting Oulay at Herb Chambers BMW of Sudbury! We wouldn't want a better review!

August 18, 2021

Good service, professional staff, and the rep did as much as he could to address the cost. However, like most bmw dealerships they’re expensive More

by Labenskij
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Almir Jonuz
Aug 18, 2021 -

Herb Chambers BMW of Sudbury responded

Thank you for the great feedback and review! We're glad we could help you enjoy your visit to Herb Chambers BMW of Sudbury!

August 17, 2021

Excellent service, consulting and recommendations to fix a tire problem on my BMW M850, I love the real time video which was recorded, this is so informative, valuable and well-appreciated! In fact, this is More

by egivoni
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mackenzie Ditomassi
Aug 18, 2021 -

Herb Chambers BMW of Sudbury responded

Thanks so much for letting Mackenzie and the Herb Chambers BMW of Sudbury team show you another five-star service visit! We appreciate your great feedback and review! We'll see you at your next appointment!

August 17, 2021

I always feel like I'm an important person whenever I take my car in for service. They always take the time to go over and explain what they're doing and never rush me. I know my vehicle is i More

by Bob F.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Almir Jonuz
Aug 18, 2021 -

Herb Chambers BMW of Sudbury responded

We're thrilled to receive your support, Bob! Thank you for trusting the Herb Chambers BMW of Sudbury team with your vehicle. We're honored to be your service provider of choice and look forward to your next visit!

August 17, 2021

Nick Sullivan was the CS agent that helped me and he was the best ever. More

by audrey.emmer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2021 -

Herb Chambers BMW of Sudbury responded

Thank you for visiting Nick and our team at Herb Chambers BMW of Sudbury! We look forward to seeing you next time!

August 16, 2021

Service took care of a repair with no problem and provided a free loaner. Seems I need to type 25 words which really is unnecessary. More

by Chrusciel.john
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Kem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Majeika
Aug 16, 2021 -

Herb Chambers BMW of Sudbury responded

Thank you for taking the time to leave us a review! We hope to see you again next time here at Herb Chambers BMW of Sudbury!

August 16, 2021

Friendly service. Responsive. Was first time visiting this dealer but have serviced at other BMW locations More

by CMedres
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nick Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2021 -

Herb Chambers BMW of Sudbury responded

We're so glad you had a positive experience with the Herb Chambers BMW of Sudbury team! Thank you for the five-star rating!

August 13, 2021

Top notch service and superior customer care even after the warranty expired on my BMW 550MSport More

by KPM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Almir Jonuz, Robert Cohoon
Aug 16, 2021 -

Herb Chambers BMW of Sudbury responded

Thank you for taking the time to leave us a review! We appreciate your support and hope to see you again next time here at Herb Chambers BMW of Sudbury!

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