Herb Chambers BMW of Sudbury - Service Center

Nothing but good words for this dealership… service staff are excellent, in particular to name my service manager, William. are excellent, in particular to name my service manager, William. More

I had excellent service for my BMW X1. prompt in providing substitute vehicle. Easy to schedule an appointment. Prompt follow-up, ambient environment, and would recommend the agency. providing substitute vehicle. Easy to schedule an appointment. Prompt follow-up, ambient environment, and would recommend the agency. More

I am from Connecticut and one back spring broke and the other about to. Had car towed to herb chambers BMW and they were incredible. Diagnosis,explanation, communication were all top notch and very fair pr other about to. Had car towed to herb chambers BMW and they were incredible. Diagnosis,explanation, communication were all top notch and very fair pricing. No advantage at all taken of a tough situation. The opposite. They went out of their way to make my experience the best it could be and ahead of schedule. I am considering driving there for my next BMW More

My service experience was once again top notch due to the first class service from my service advisor, Mackenzie Ditomassi. She is extremely professional, efficient, and friendly. I wouldn't go anywhere else first class service from my service advisor, Mackenzie Ditomassi. She is extremely professional, efficient, and friendly. I wouldn't go anywhere else to service my car! More

He so nice and good for recommendations good deals for us … good service 👍👍 thank you … good service 👍👍 thank you More

I had a 1:30 appointment but had to wait 25 minutes for the technician to come to see me. I was then charged $805 for a simple oil change, brake fluid, cabin air filter and inspection. I understand that BM the technician to come to see me. I was then charged $805 for a simple oil change, brake fluid, cabin air filter and inspection. I understand that BMW may charge twice the usual rate but 4 times is getting me in trouble with my wife! More

The Following Review of Herb ChambersBMW of Sudbury is The Following Review of Herb Chambers BMW of Sudbury is Aptly Titled … “Persistent Excellence” This is my Second in the Sp The Following Review of Herb Chambers BMW of Sudbury is Aptly Titled … “Persistent Excellence” This is my Second in the Span of 1 Year That I Took my BMW to Herb Chambers ! Considering the High Quality of Service on my First Visit I was Confident That This Time Around I’d Enjoy That Sane Level of Satisfaction ! True to Form My SUV was COMPLETELY Fixed Well Within a Reasonable Amount of Time and at a Fair Price ! Three Aspects of the Service Compelled me to Rate the Service and the People I Interacted With at the Highest Levels … 1). The Courteous, and Amicable Nature of the Service Administrator / Manager (Mackenzie Ditomass)) ! She Greeted me a Smile Which Immediately set a Relaxing Tone ! As She Went About Processing the “Paper Work” and Other Related Matters I was Struck by the Efficiency and Competence She Demonstrated ! 2). The Highly Skilled and HiTech Approach to Diagnosing and Solving my Multiple car Issues by the Technician (Robert Gustafson) ! I’d Like to Emphasize That not Only did he Render my SUV at its’ Maximum Utility but Perhaps More Importantly He Assured That the SUV was in Safe Driving Order !! All of That Done in a Timely Manner and Done “RIGHT” !! 3). Picking up my BMW ! As Soon as my X1 was Ready I was Immediately Contacted ! The Point Here is That There was no Unnecessary Delay / Waiting to get my car Back ! When I Arrived all Paperwork was Completed and in a Very few Minutes I Signed, Payed and Was on my way ! Throughout I was Asked if I had any Questions ! Many Were Answered !! Indeed “Excellence Persisted” at Herb Chambers BMW of Sudbury !! Thrust More

I contacted Service about grill not closing,I was advised to bringing it in,also I was provided a courtesy car,my issues was resolved, thank again for the great customer services. advised to bringing it in,also I was provided a courtesy car,my issues was resolved, thank again for the great customer services. More

I brought our 2018 BMW X2 in for a software update, and the mechanics found a bubble in the Front Right tire sidewall, along with two damaged (one bent, one cracked) wheels. The Wheel & Tire package I purc the mechanics found a bubble in the Front Right tire sidewall, along with two damaged (one bent, one cracked) wheels. The Wheel & Tire package I purchased covered the tire and one replacement wheel. The other wheel was straightened out and reused. The car was there much longer than we all anticipated, but the SA, Bill Kramer, was great and kept me up to date on what was happening. I offered to turn in the loaner car as I was going away for six days, and the car was later delivered directly to my home (about a 25 minute drive), all cleaned up and repaired. I really like the effort that Bill and the other reps at Herb Chambers make you keep me informed of what’s going on. As always, very happy with the service and level of professionalism at Sudbury BMW! Thank you! More

Appears to be a disconnect, between when BMW advises spark plugs to be changed, and when the dealer thinks they should be changed. I don’t believe a change is needed at 46K spark plugs to be changed, and when the dealer thinks they should be changed. I don’t believe a change is needed at 46K More